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February 2024 by ballora
Run fast from the worst service you can imagine.
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February 2024 by Malak Reitz
Would not recommend look elsewhere you would be better off.
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February 2024 by Michelle Castillo
I needed my refrigerator fixed last minute and I called around and decided to go with MC Appliance repair. Mike did a great job, he was very helpful and did everything in the same day. I highly recommended!
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August 2023 by Lee Lachman
We had two different repairs done... one to the dishwasher and one to the refrigerator. Leo, the technician, arrived within the time frame, showed me the problem, and did the work quickly and efficiently . The repairs were done under warranty from Lowes. We would use MC again.Services: Dishwasher repair
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May 2023 by Wavyybandz YT
Mc Appliance has definitely took a turn with the new management they have ! Definitely recommend them . Michelle was great with her assistance. 10/10Service: Washer/dryer repair
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September 2022 by Chris Williams
Wish I would have looked up this company before wasting my money hiring them. My fridge should be under warranty. Warranty told me I needed to contact this company to have them look at it. I explained to this company I already had someone come out and work on it and I just wanted them to check it out because warranty said this was one of the few "authorized repair companies" The receptionist set up the appointment anyway. When the tech came he said, "oh someone else already worked on this unit so it likely won't be covered by warranty. However I will call and check on it for you and let you know. " That of course never happened and when I called back to ask about this the receptionist told me it's their company policy that when someone else works on the unit they wont. So they didn't even check with warranty and just took my money for nothing, full well knowing they wouldn't work it on after someone else when I explained all that upfront.
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August 2022 by Gregory Daniel
My parents refrigerator broke down. I reported it to whirlpool and they assigned the work to them. The guy came on Friday and confirmed the compressor had gone out and said he would go to get authorization for the repair. I call on Monday and the woman answered. I explained the situation and asked for an update. She said they don’t do those repairs and to talk to whirlpool. I asked if they informed whirlpool. She said they know. I talked to whirlpool the next day and we discover that they didn’t inform whirlpool at all and closed the work ticket as though they completed it. I was incredibly disappointed in the work and business ethics of this company and I would encourage anyone else to steer clear of them.
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January 2022 by Daniel
Never use this company. Just horrible customer service. Unfortunately Whirlpool/Jennair has MC under contract for some reason -- they shouldn't. I arranged with Jennair for a warranty repair for my gas range.Jennair sends MC the details of the requested repair. I wait ten days for an appointment. In the meantime MC should have ordered the necessary part to repair the oven --THEY NEVER DID. The morning of the appointment MC calls and cancels claiming they don't have the part. Of course they didnt have the part, they never looked at the work order from Jennair until the very morning of the appointment!! Long story short, I now have a repair appointment with a reputable, reliable provider under contract with Jennair.Service: Stove & cooktop repair
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October 2021 by Venette Voundy-Harper
I am not sure how many people they have on staff, but the customer service for this company is horrible. I have a whirpool appliance and when I was scheduled for a repair, they initially only could send someone 3 weeks after my call. This is unacceptable seeing that they are fixing major appliances that people use on a daily basis. When the tech came out the first time, he repaired on part on my refrigerator and left, not explaining anything. A month later, the same issue is happening. The tech did not take the time to thoroughly look at my refrigerator the first time to see what was wrong. I am shocked that a major appliance company would be using the subpar company as their major repair company because they are not helpful at all!Service: Refrigerator/freezer repair
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October 2021 by Zak Ahmed
This company is awful – they lied multiple times and did not repair the microwave and cooktop. Also, the technician threw the parts that cover the edges of my dishwasher. When the technician came the third time, he said they ordered the wrong parts for my cooktop after waiting for a couple of months. He promised to call me back the next day, but he never did. People in their office are unprofessional and lied to me every time I spoke with them. They are scamers and avoid doing business with this company.Services: Dishwasher repair
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October 2021 by Latoya Cheeks
I set up an appointment through whirlpool for today and waited all day and no one came. I called whirlpool and whirlpool called them . They said that they didn't have me in their system. I called MC Appliances to onky find out that they wanted to reschedule my appointment until December 4th and needed my credit card info. However when my appointment was made with whirlpool they didn't need such information. After reading the many bad reviews I am shocked that Whirlpool would even bothered with them.
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January 2021 by Darryl Pegram
I had an appointment with MC appliance thru Home Depot to repair my Samsung ice maker 25 Feb 2020, between the hours of 9-1 pm. The tech showed up at 3:00 pm two hours late stayed for five minutes, telling me that that model Samsung has had problem and he would have to order parts. Well later on during the week I got an email from Home Depot saying the case was closed but no reason was given. During the two hours I was waiting I called MC appliance and talked with a Norma whom kept given me different times rudely when the tech would arrive. So I then called Home Depot to make a formal complaint which was my right after waiting two hours past the allotted time frame. Well I guess MC appliance decided to one up me and close the case. I don’t normally write reviews but this company MC appliance is the most unprofessional company I have had the pleasure or should I say the unpleasant time of dealing with. They have cost me time and money losing a day of work and losing time calling Home Depot again to resolve this issue. This company again as I stated is very unprofessional and I would not recommend you doing business with them!
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October 2020 by Cee Tyler
I pay for good service, for professionalism, and actual know how all of which MC Appliance Repairs has none of. After having to wait 16 days for our appointment for a broken oven, the “supervisor” Micheal arrives at 2pm checks the circuit breaker and begins to leave. He said he “may” need to order a part to repair it, while repeatedly telling me to call Whirlpool because that’s who I have the warranty through. This is a brand new purchased in 2020 whirlpool stove. He had no idea what he was doing, no idea how to communicate, and no idea what to tell me as it pertains to my stove. I asked if he could physically buy the part to see if that was the problem because it had already been over two weeks since we’ve been able to use the stove and you’re saying the part that “may” fix it will take 7 days to get to you. I have absolutely no desire to ever deal with this company again. I am going to do what he repeatedly told me to do, call whirlpool and urge them that they need to end their contract with MC appliance repair or afford me an entirely new stove because that company is not entering my home again.Service: Oven repair
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October 2020 by Abby Walsh
Our new house came with a Jenn-Air commercial quality stove that needed repair. The Jenn-Air service line scheduled us with MC Appliance Repair after our usual appliance service couldn’t resolve the issue. Mike came out, easily diagnosed the problem, then ordered and installed the replacement parts ahead of schedule. Even through two delays (due to flash flooding and a defective part - neither their fault) they were professional, friendly, and communicative. Would recommend them and plan to use them again.Service: Stove & cooktop repair
