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February 2024 by Debbie McDowell
Lexi was a rockstar! I needed to get a new phone because I had to return my corporate phone. Porting the number from a corporate account can be very tricky and time consuming but Lexi handled it all brilliantly. (Kudos to my Helpdesk guy who also did a lot of the up-front legwork.) Lexi even took extra steps to ensure everything would be completed without a hitch. She was super fun to talk to while we went through all the steps too. Can’t thank Lexi enough for making a difficult task incredibly easy for me. I love my new phone and my husband and I won’t go anywhere else in the future!!
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February 2024 by Ariel Currey
Had a amazing experience at this store Heidi and Lexi helped us out so much!!!! Thank you for our new phones!!!!
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February 2024 by Samantha Riley
I'm editing my review. Unfortunately I was 100% misrepresented by the employee in the store or maybe he wasn't up to date on the deals that were being offered. Thank God I checked my bill. I was supposed to get one free phone with a trade in, an ultra s24 for $10 a month with trade in and 2 free tablets. Nope after spending 2 hours on the phone with verizon they were able to fix the ultra for 10 a month however in order to get the 2 free tablets and free phone like I was supposed to I would have to upgrade the data plans which would cost me more money. I tried meeting in the middle with verizon and said I'll pay for the phone but I'm not paying for the tablets or visa versa but nope they can't do that so after 18 plus years I will no longer be with verizon . My biggest recommendation to this store and to Verizon in general is to not snuff customers in this way. Make sure the employees are trained on promotions correctly and represent them correctly to there customers.
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February 2024 by Don West
Heidi was Phenomenal helping me with my issue. Can't thank her enough!
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February 2024 by Michelle Phillips
Lexi was great, very busy but multi tasked beautifully and took care of 2 customers at different stages so I didn't have to wait until she finished with the other customer. Loved that she thought of doing that and pulled it off smashingly. Extremely satisfied ?
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February 2024 by lavern Paskins
Allison from Verizon in North East Maryland assisted me in changing to a new phone. Her professional and helpfulness was above and beyond. Thanks
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February 2024 by Mary Atwood
Heidi was terrific! It was an easy and painless transition.
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February 2024 by Rachel Stopera
I unfortunately took a slip and shattered my phone front and back. My phone was completely shot! Not knowing if they were open with the weather I drove up to see if I could get a new phone and was helped tremendously by Frank T. Frank was extremely knowledgeable and friendly. 10/10 customer service. I left with a brand new phone and he even got me a good promotion on an iPad as well. Overall extremely satisfied with my visit to the North East, MD location with Frank.
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February 2024 by Mark Barnett
Allison did a fantastic job helping me out and was very courteous
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February 2024 by james summers
was a very smooth transaction i was helped right away and all my questions were answered
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February 2024 by Mark Brown
Absolutely amazing experience. I can't think of the girls name but she freaking rocks. Tcc location 21901.
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February 2024 by Mary Cannon
Shout out to Frank at the North East store. He was a great help with my phone.
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February 2024 by Daniel Freeman
TCC Verizon in North East has an amazing group of employees. I had Frank today and he was knowledgeable, super helpful, and kind. I would recommend coming to this location for any assistance you may need with your cell phone.
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February 2024 by Candi E
Allison was amazing. She handled everything for me. Quick and easy upgrade, transfer and out. Awesome customer service
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February 2024 by Mike Hause
Heidi is the BEST!!!!!!!!
