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March 2024 by Marilyn
I went to this store to buy a luggage box for my car. Was ready to drop $1000, but could not get anyone to help out with a few questions. Waited 30 minutes and had 3 people say they'd call someone to help.As a follow up, the next day I went to the REI in Columbia MD, was approached by a sales associate as soon as I started looking at the boxes and the gentleman answered my questions, took the box out to my car and showed us how to put it on! We made sure the manager knew how happy we were with the whole experience.
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March 2024 by Hayun Moon
I felt terrible here today, the cashier wasn't nice and she wasn't patient, so she made her work insignificant.
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March 2024 by Logical Lifter
Manager forced me to wear a mask or refused to sell me a pair of shoes. Will never return. Terrible experience.
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March 2024 by Alan K
Very nice store. Good location
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January 2024 by Divya S
Incredibly rude cashier at checkout -I went to pick up an online order and was waiting at designated spot. The cashiers ignored me for a while, and proceeded to take several customers who had gotten into the normal checkout line well after I arrived. When I finally asked if someone was working the online orders a cashier told me they were helping other customers and when I told her I understood but I had been waiting before those customers arrived she rudely ignored me and went back to the person who had just gotten in line and told her “you’re fine I was with you first”. I just wanted to make sure I was in the correct place and they were aware that I was there, since the cashiers had ignored me and taken several other customers who arrived to the checkout area after me. I wasn’t trying to skip anyone else’s turn in line. It would have been faster and resulted in less rudeness if I had ignored the signs telling me not to enter the checkout line and just waited in the normal line, since they kept taking people who were joining the line after I had already been waiting.
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September 2023 by Alyssa O.
Went to the store with my husband today for hiking shoes. Standing at the shelf, looking and checking the shoes while waiting for the staffs finished helping other customers but never get help. I understand that because it's the last weekend sale. However, when the new customer showed up and just picked one shoes to take a look. One staff reached her immediately. And the new customer was just standing next to me ! Feeling like they literally ignored us. So disappointed... never go back
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August 2023 by Mathias Serfaty
Great quality products. It's the only place I get shoes from. A little pricey though. The location in North Bethesda has a bit of a parking problem but not too bad.
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August 2023 by Chris Howe-Smith
Great selection of outdoor gear. The parking situation isn’t optimal (in a public garage across the street) but the first two hours are free, so that makes up for the crowding on weekends.
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August 2023 by Willie B.
Went to REI looking for the perfect roof cargo carrier and was expecting to pay at least $900. Few employees walked right by me and it was obvious that I needed some assistance. I was ready to go somewhere else due it me being ignored ( I saw the same employees helping other customers afterwards). However, the guy Mateo helped me and went above and beyond with customer service. I made the purchase of what I was looking for. Not only did he help me with my selection process, he installed and explained how everything works on the product. He's the perfect definition of professionalism and great customer service!Mateo bumped the score from 2 stars up to 4
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August 2023 by Chud Dudley
I visited during the bike sale. Store was pretty busy and i needed help. The fat guy with the purple mohawk said "hi" to me so i assumed he was able to help me. After asking my question he didnt even bother to make eye contact and said "cant you see im already helping these people" in a rude tone. Extremely rude and neckbeardish behavior from an employee
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July 2023 by Brooke S.
The REI staff was incredibly helpful in picking out the right bike for us. Though we ultimatley did not purchase a bike here due to not having the size we were looking for, the staff was super helpful in explaining all of the different components of the bike and helping us make an informed decision on the bike so that we will be happy customers. The backpack that we purchased is excellent and we will be returning.
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June 2023 by Isaaq Chouili
Excellent staff. Great store. They did a great job with my bike. 11/10.
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June 2023 by CardinalsFan
The customer service at this store is fantastic. So friendly, so knowledgeable, and will go out of their way to help you even if it’s not their station.
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June 2023 by Tom Reynolds
I purchased a bike from them with amazing service and attention as I worked through adjusting to a new bike. I went from a Mt bike with a straight handle bar to a gravel bike with a drop bar. The personalized attention enabled me to keep moving despite some medical issues I was having. It’s been over 2 years and 3000 miles on the bike now and they are always ready to assist in any way they can. Thanks REI!!!
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May 2023 by Joel Keralis
This is my go-to REI. Staff are always friendly and super helpful. Their ski tuning and wax service is pretty limited in availability tho. Never had a problem taking returns here, and I've found some great deals on garage sale items here.
