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December 2023 by Jonathan Mora
I brought in my car for fluid leak and the next day I had to called them to see if they had any information about my car I was told I need to wait. Here’s 4 pm and not news but my car is ready and “they didn’t find any leak and everything was good with my car”. I asked if they added oil because it was way too low to drive and I got told it doesn’t need it. A customer service quoted “someone is playing a prank on you”. What?I let my car rest for 24 hr so the oil can settle down after I picked it up yesterday and guess what?The undercarriage is full of fluid and the oil still low.I called them back today to let them know about the issue again and also that I feel like I’m not being taking seriously about this. 11/07/23
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December 2023 by Susan Kolodin
Excellent inventory and friendly staff. For basic maintenance and service this location is very efficient. For financial transactions such as purchasing or selling a vehicle, they are ridiculously bureaucratic and inefficient. The agents who work directly with clients have no decision-making authority, and have to wait for managers to approve everything. We waited for 3 hours to get the sale of our car authorized. I sat quietly and invisibly, waiting my turn, which never came. Only after raising my voice and demanding to see a manager was our transaction approved. 3+ hours. Absolutely maddening.
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August 2023 by Curtis Sweeney
The customer service was amazing. They went above and beyond to help us get a new vehicle. Will definitely recommend them to anyone looking for a new or used vehicle.
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July 2023 by Marc
Fitzgerald Auto Mall, 11411 Rockville Pike, Rockville, MD., has the best Car Service Division I have ever had the pleasure of "servicing" any car I've ever owned during my 70+ years!!!
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May 2023 by A Greenyjeans
We love our local Subaru. Great service.
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May 2023 by John Syzdek
Very friendly and efficient service.
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March 2023 by Andy
Great experience recently especially the lounge theres refreshments while you wait for your car. The service has improved and im thankful.
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March 2023 by Alex Cholet
Scott and David were great. No pressure to buy and ultimately made me a customer. Love the new car and will definitely be recommending my friends and family.
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January 2023 by Luis Felipe Paredes
Friendly staff, small new car inventory, nice ambiance. Beware of maintenance quotes, get 2nd opinion on recommended repairs and compare with quotes from non-factory shops.
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January 2023 by Rene Berrios
The worst experience with the service representative
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January 2023 by Daniela Torrico
We recently bought a car from Fitzgerald and had very specific needs: something small and efficient as a second vehicle. Mustafa was so patient and efficient, he provided several options and got us just what we wanted. What we appreciated mostly was his honesty and willingness throughout the process, as we really needed something not very expensive. The closing process took a while and I wish someday someone will explain why this happens (it's not our first time buying), but I would recommend Mustafa and Fitzgerald 100%.
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January 2023 by Claudia Galvan
I just bought my car from them and I have to hand it to them, between Habib, George (in Financing) and Andre, I am super satisfied. Went from the worst experience at another dealership across the street to the best customer service, the time and effort they put for me to be satisfied was far beyond what I would've expected. Once my first deal went down hill, I reached out to George and Habib and they went far and beyond to help me in every way possible. Signed off papers with Andre who was patient and willing and I am so thankful that my experience with them exceeded my expectations. Thank you, thank you, thank you, if anyone needs a vehicle, definitely go see them, I would and will definitely return to them for my next vehicle purchase.
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January 2023 by Evan Krichevsky
We have been a Fitz Mall car family for many years. We just had our Sonata in for some warranty work which was the reason for the visit. We have found Fitzgerald to be very responsive when it comes to servicing our cars.
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December 2022 by Lysa M
Searched for my car online, they had what I was looking for reasonably priced …I went into the Fredrick Md location, spent approximately 3 hours there before receiving a fair trade on my old vehicle. I made my purchase and not much more to say here. Hope that helps.
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December 2022 by Flavia Bleahu-Thurston
[THIS REVIEW IS BASED ON THE CUSTOMER SERVICE RECEIVED FROM ISMAEL POSADA]. I came to Fitzgerald Subaru to fix a flat tire. For context, my tires are less than a couple of years old and the puncture causing the flat was within the tire threads where patches could be used. Nevertheless, Ismael convinced me that I needed to get a new tire versus getting the repair. When I asked if it was really necessary to replace the tire, he proceeded to call the shop on speakerphone and tell me, "I'm just going to tell them to stop working on it". I was taken aback. I never said that I didn't want them to stop working on my car--I was merely asking him to explain his recommendation. When I said as much he proceeded to tell me, "if we were in a place like West Virginia where you couldn't find a shop to change your tire, then yes, I'd say to repair it". First off, why are you calling out West Virginia? What does that have to do with anything? Secondly, his argument suggests that a place like Bethesda prefers to replace things as opposed to fixing them. My point in all of this is that I didn't appreciate the condescending tone Ismael took in pushing a more expensive sale. If I didn't have to drive into the office immediately after, I would have walked away. Needless to say, I WILL NOT BE RETURNING TO FITZGERALD AUTO MALL FOR MY SUBARU SERVICE NEEDS.
