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October 2024 by mujahid ullah
I recently upgraded my kitchen here and was blown away by their selection on ditchit app and customer service
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October 2024 by Robert F. Teitel
Second appliance from ABW - North Bethesda.
Pleased with the overall experience, especially the installation.
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September 2024 by Selma Patillo-Simms
BUYER BEWARE! ABW does not follow through with fixing your appliances that you purchase! We are still waiting for ABW to fix our stove (2 months). We paid for a technician to come and he told us it was the ignition. No one has called us. We cannot use our oven and we are STILL WAITING for our oven to be fixed. I purchased over 6,000 dollars for my appliances from this company and we cannot get our stove fixed. Total regret.
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August 2024 by Mrew S
I came here with my contractor and Lisa was very helpful in the showroom. She helped us with our order and answered follow up questions in emails, helping with a few changes in the order as well. When the project's scope changed, Lisa was able to promptly update the status of our orders, which was greatly appreciated.
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June 2024 by D G
Customer service is trash
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April 2024 by Arnie Kaplan
Shopping for a suite of appliances at ABW was such a wonderful experience! Ryan, our sales consultant, and Todd the showroom manager could not have been nicer and very professional. Over a short period of time we needed to replace a dishwasher, refrigerator, and double wall oven. We were shown different models at different price points and had ALL our questions answered. I would recommend ABW highly for their selection, knowledge, and all around helpfulness. What a great place to shop !!!
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March 2024 by Sean Ruppert
OPaL loves working with the team at ABW. Everyone is super nice, very responsive and incredibly patient with our customers.Plus their in-house customer service / warranty program is best in class. Sean
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February 2024 by Christian Hoff
Great showroom customer service and quick / professional installation a week later.
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February 2024 by Christine May
Jose Martinez was our poc for our project. It was difficult to initially get in contact with Mr. Martinez. My husband and I walked in to ABW without an appointment since he did not return our call. We spoke with one of his co-workers, a lovely lady sitting at the front desk, who helped us tremendously. She took our names and # and had him call me.Jose did spend an hour and a half on the phone with me during the week and then sent an email to me and made an appointment for 10 on the following Saturday. We showed at 10 and he was a little late. He forgot our appointment and had another at 10:30. He was not going to help us but rushed through paperwork and when he found out that the range hood did not come in the size we needed, he said he'd do some research. The research never occurred. We bought our range hood at the Home Depot Design Center. It wasn't cheap. If he'd only made an effort. What was his problem? I didn't like any of his choices from the initial research really. Whose choice should it be? The homeowner's or the salesman's. Obviously he didn't want to make a commission on the sale or ABW has a bad selection on appliances.He had a fellow co-worker finish the paperwork for us and then sculked around. How embarrassing for him, I suppose. We ended up looking at the high end appliances and enjoying ourselves tremendously, wishing we could afford appliances like that and making him nervous as he stood outside wondering when we would leave.I noticed that most customers were steered towards the less expensive appliances or towards French door refrigerators. When we said we did not like French door refrigerators because you have to dig around in the freezers to find what you want instead of having what you want on a shelf, and wanted side by side refrigerators, his hands flew up in the air and said that they were not popular and were not readily available. What unutterable garbage. We purchased a side by side GE refrigerator from Lowes with great ratings. It was well rated at both Lowes and Home Depot and the fact that the ice maker is on the inside resolves a problem that many refrigerators with icemakers located in the door have (the icemakers freeze up and have to be cleared - a problem with KitchenAid).If I were ever to go through a remodel like i have been going through again, I would probably purchase appliances differently. I would look at more high end products, Bosch, Electrolux, for dishwashers and washer dryers and then look at the high end built in refrigerator/freezers. They are more handicap friendly and better lighted. Samsung and GE make a very nice range.
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December 2023 by Rezwan Karim
Our builder used ABW for our appliances. One of our appliances is faulty and we've been trying to get ahold of them for over month. Called and left a message and got no call back. Even our builder has had issues!! Finally got ahold of them, they were supposed to come today between 12 and 4 and they never showed up!!!! I seriously doubt if some of these 5 star reviews are real. None of the 5 star reviewers have more than 10 reviews. Go through and take a look.
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November 2023 by Martha D.
Pedro and Luis - excellent technical service and quick in fixing my Jenn-Air dual microwave oven. Extremely knowledgeable about the product.They were both professional and considerate on my request for she covers. Extremely happy customer.
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November 2023 by RJK_2013
Our builder used ABW for our appliances. One of our appliances is faulty and we've been trying to get ahold of them for over month. Called and left a message and got no call back. Even our builder has had issues!! Finally got ahold of them, they were supposed to come today between 12 and 4 and they never showed up!!!! I seriously doubt if some of these 5 star reviews are real. None of the 5 star reviewers have more than 10 reviews. Go through and take a look.
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November 2023 by Kylee Bashirelahi
Paco was super helpful and solved our appliance issues!
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September 2023 by Jennifer Hart
I had a wonderful experience buying my dishwasher and the install was great. I highly recommend. I have purchased appliances from other high-end appliance companies in the area and this experience was much better. I will definitely come back to purchase future appliances.
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August 2023 by Sam Singh
Sales and Service have exceeded our expectations. Purchased all appliances for a new build from Steve S at ABW in Rockville and couldn’t have been more impressed with his knowledge and service. Had first service call post delivery to adjust settings on an appliance and Brian from service came to address. Professional, courteous and knowledgeable! Brian did a fantastic job in addressing our concerns.
