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January 2024 by imani onley
I can honestly say I’ve never experienced service here because every single time that I’ve tried to get serviced these people never abide by any of their rules. The doors clearly say they close at 7 o’clock get they were closed at 6 o’clock. Also, they say that they take walk-ins, but when you walk in, they always say you need a appointment or to come back more than four hours later so that’s false advertisement I honestly I’m not even the type to make negative reviews but I’m so sick and tired of wasting my time and coming to the salon which is the closest one to my house and they could never accommodate me ever It’s just very frustrating. I don’t understand why they have a business. Maybe they should allow somebody else to take up the space, they can accommodate the community just a suggestion.
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December 2023 by Black Cobra
Awesome place 2 get a good pamper 4 a manicure & pedicure
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December 2023 by Astronym
Lillian’s Nails can be a bit hit or miss as far as service goes. I’ve gone a few times and each time I’ve had a different experience. Their online set up is convenient for setting up appointments, but not for communicating needs with staff—especially for someone new to getting their nails done and aren’t sure what they’re actually paying for.Walking into the building, it takes time to be greeted if you are, even at non busy hours. It isn’t a place for walk-ins, and the quality of the work being done really depends on the what staff you’re working with. I’ve had gel polish jobs chip within days after getting them done and have had staff a bit standoffish towards me. I’ve also experienced the opposite—a fantastic nail job with great service and kindness—shout out to Maria!
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October 2023 by Dee P (Dee P)
Mediocre experience. Got dip nails. The tech hand buffed the dip and it feels grainy and it's bulkier than I like. The designs were subpar. Won't be back.
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October 2023 by Gray Taylor
I visited this salon for the first time this past Monday. When I initially walked in there was a disgruntled customer complaining about getting a refund for a service she added on, but decided not to get and she was told she couldn’t get a refund. That should’ve been a warning for me to leave, but because I needed my nails done I stayed. I got my services and I was EXTREMELY SATISFIED with the work. However, after I paid my bill and gave a tip, I saw I was charged a 10% service fee! I asked what the service fee was for and the tech could not explain the reason for it. If I paid for my services using a card I could understand the charge, but I paid for my services in cash! I was told to call and I have yet to receive a response. This unexplainable service fee has made this my first and last time patronizing this establishment.Services: Acrylic nails
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October 2023 by Sharon “Lekk's Mom” Jones
I've been looking for a new nail salon since I moved and I found a winner. Tay did my nails and pedicure and did a great job. She was very friendly and professional. She took her time and wanted my nails to be perfect. A great first time experience.
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September 2023 by Michelle Bynum
Love this salon. Professional service!
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April 2023 by Levy Edmond
I went to this place because of the reviews. When I got there I told the lady I wanted Acrylic gel not tips and she said $55 would be the price. She did such a poor job, people are telling me that the nails are not sculpted, she didn’t even know what I was talking about, I Had to call another tech and she explained it to her, she filled in the acrylic so poorly they look so poorly done and mind you she charged me $88 for services I didn’t have. Will not go back to the place. I am gonna post a picture for y’all to see. Never again.Services: Pedicure
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March 2023 by Jennifer
Usually prompt and friendly service. Nail technicians are highly skilled. I walked in one day and wasn’t greeted, stayed for a bit but ended up leaving and going to nearby salon. Other than that one negative experience, I would definitely recommend.
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December 2022 by a.m.g.
This salon was great! I’m an out of towner and I walked in not knowing what to expect! Everyone was so kind and the nail artist did exactly what I asked. It was also cost efficient!! I was able to get a gel fill, cut down, hand exfoliation, eyebrow waxing, and lip waxing for only $65 total! Like what?! That’s amazing for nail salons nowadays. I will continue to come here for my needs when I’m in town. They also moved quickly and I was out within around an hour and a half.Services: Acrylic nails
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October 2022 by Markita Hinson
Maria does great nails and she's also fast. Plus the nails are reasonable. I highly recommend. Besides the quick fast experience, It's also clean and gentle. And the staff are respectful.
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September 2022 by miss monchel
My nails are shaped HORRIBLY! I will be going to a different nail shop tomorrow to get them fixed! Maria is the only tech I’d go to but never again!Service: Acrylic nails
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June 2022 by Dani
Today I went and got my nails done. I made the appointment a week in advance and I booked for a sculptured set. Daisy was my nail tech. She asked if I wanted to do my nails with nail tips instead. I really prefer getting sculpted nails, and I thought that it was weird that she asked me that. She struggled with making my nails uniform. My nails are different thicknesses and lengths. It was hard to tell without polish on, but my nails weren't buffed properly (the pic with flash doesn't look too bad). She seemed pretty stressed. I wish she would have told me that she was uncomfortable with using nail forms. I am so disappointed, I emailed them in advance about getting sculpted nails cause not too many places around here do nails with forms. My nails weren't done properly at all.Update: She fixed my nails, and they look a lot better. Nobody's perfect and we all have bad days.
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June 2022 by Queen Dee
I really like this salon and love that it’s black owned but whenever I go to a specific nail tech, my nails are always breaking. Whenever I don’t choose her and choose someone else, they always bring me back to her. I expressed my opinion about this and it breaking and one of the tech argued with me over it.
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May 2022 by Terry Pate
I'm not one to get pedicures as I usually do my own; however, I absolutely LOVE this place❣ Everyone is so cordial and do their job with such care that I highly recommend Lillian's Nails for servicing your hands, feet and lower legs...males too???❣