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December 2022 by Julia T.
I bought a laptop here and needed to return it. When I took it back they accused me of pulling a sticker off it. They said it should have some sticker on it and that was missing. I told them I bought it from Walmart a few days ago and only had if on one time. They would only give me store credit so now I have to go buy hundreds of dollars of Walmart stuff since I can't have my money back. I'll use the store credit because I have too, but I wont go to the Mt Airy location. And I will NEVER buy anything expensive or electronic from any Walmart again. I was stupid to think they would be professional like other stores. The people who work in the return department were very unpleasant and unprofessional.
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September 2022 by Carly P.
I like that Walmart conveniently has household items I need every now and then! The store hours are great!
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August 2022 by Dave K.
I have been a regular shopper here for 20 years. When I worked from home it was the highlight of my day, I'd pick up a few items as a break from work. But now I'm anxiously waiting for the Target to open in town. The reason? As a shopper who pops in for a handful of items a few times a week I rely on hand baskets. For years this store had few, I found myself hunting the checkout lines for an empty basket. I should not have to do that every time I visit this store. Now I don't even bother as I can't even find them there. I now shop at the Walmart in Frederick. I was told the reason is customers steal the baskets. Well I'm pretty sure the Food Lion or the Walmart in Owings Mills has the same issue but they simply purchase more as a service to their customers. This manager is obviously not interested in this so I'll shop elsewhere. Such a shame, I was there so often people working their recognized me and said hi. Not anymore.
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April 2021 by Josh H.
Inventory is rarely replenished on anything other than clothes. Good luck finding a department manager or ANYONE that can help or knows anything about the store. Waited an hour at the sporting goods counter even AFTER asking someone for help. Store is in disarray but comes with plenty attitude. This is a management problem. Plain and simple. The brown stinky rolls up hill and this store is no exception. I used to work at a Walmart in FL. The manager was always out stocking shelves, cleaning, helping customers, making sure the store was running properly and the customers were attended to. I've lived here for 5 years and haven't seen the manager once. Drive the extra 25 minutes and go somewhere else.
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December 2020 by Moritz R.
This store has gone downhill the last few years. Rude employees if you can find any. Long lines and rarely anymore than 2 registers open. The parking lot is littered with potholes. Some of these potholes are in disabled parking. I've let the management know several times and they claim they can't do anything about it. Save yourself the headache and shop elsewhere.
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April 2020 by Mary H.
Thank you David at Walmart for going above and beyond to help us with a minor emergency. It meant more work for him as a manager but he was willing to help us anyway. Thanks again!!
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August 2019 by Jeffrey R.
The checkout bagging in the spinning bag holder is terrible. We are always missing purchases when we get home if we purchase a large amount of items, like school supplies. When you are watching kids it would be nice if the cashier could make sure you leave with the bags they packed instead of some bags being left in the spinning bag holder. It is hard to see what bags have items sometimes when they put a few small items in a bag. Why does this happen to our family so often.
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January 2018 by Jessica B.
Standard Walmart, grocery is pretty limited. Employees are generally helpful and friendly.
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August 2017 by Rene H.
This Walmart is a pretty standard store. The grocery selection is limited but they have the essentials. The aisles are cramped and the store layout doesn't really make sense. Also, in standard Walmart fashion there are like 20 employees wandering around the store but only 1-2 registers open so be prepared to wait a bit in line.
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March 2017 by George M.
The customer experience was horrible. If I could give a zero rating I would. Walmart was unable to install tires I purchased from Wallmart.com and provided no compensation for making 3 separate trips without obtaining the service requested and having to pay more for the service somewhere else at another time. I ordered 4 tires from Wallmart.com and intended to have the tires installed at Walmart. After being turned away on Saturday and being told that they were not taking anymore install orders because it was backed up, I dropped my car off Sunday morning. I was called later and told they me they could not install the tires on my car because the machine would scratch the rims and there was no other option. They said the only option was to take the tires somewhere else to have installed. I asked for compensation and they said they would give a free oil change. When I went back I was given the tires back but no free oil change and I was not offered anything for the inconvenience. One of the main reasons why I bought the tires at Wall Mart was to take advantage of the low installation price. Walmart was unable to install tires that I purchased from Wallmart.com and did not advertise any possible issue or risk with installing tires purchased from Walmart.com. And they did not make any effort to make it right for customer. Don't waste your time with Walmart to save a few dollars.