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June 2024 by J D
Pharmacy is very professional and the store has great variety
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May 2024 by Charlotte Hu
Consistently great service
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May 2024 by Carolyn Ratliff
The staff is very welcoming and helpful but the pharmacy is understaffed. The line is for pharmacy p/u is way too long, 15-20 people and often just one person at checkout. The other pharmacy staff is busy. I feel badly for them. Stress must be awful.
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April 2024 by Patrick M
Consistently backed up, extremely long wait times
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April 2024 by Elisabeth Madsen
This CVS has horrid customer service, if any at all. I simply went to this location to pick up photos and buy a couple of items. I stood at the check out counter for a while but was not helped. However, a man continued to stock shelves directly behind me. He was clearly ignoring my presence. I approached him and asked him to check me out. He looked at me like I had just asked him to do the world’s largest favor. At check out I was told that I must sign up for a CVS card and provide my email otherwise I must check myself out. All-in-all, customer service DOES NOT seem to be a priority here. I guess with such bad reviews they have given up on that aspect of their business…
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February 2024 by BS
Always understaffed, they look tired and probably underpaid, always slow, always 20 people in line at all times of day. Blame corporate, editing comment because I literally just heard a employee say, cvs doesn't want to give us enough to cover our orders
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January 2024 by Govind Deshpande
This CVS is bad. I booked for COVID boosters and flu vaccines for me and my kids 3 weeks in advance through their website. I entered all the insurance info at the time of booking. I got reminder texts and confirmation. When we showed up on the day of the appointment, they looked at our insurance (United healthcare) and told us COVID shots are not covered and will cost $200 each. We promptly drove to Walmart across the highway, walked in, got our shots with the same insurance in less than 1hr. If CVS did not take the Insurance, they could have rejected our appts. It felt like a money grab. The CVS person was nice and said it has happened to others as well but website sucks.
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December 2023 by Derek Parslow
This CVS’s Pharmacy is a literal disaster. Always understaffed, incompetent workers, waiting over 30mins for a flu shot. Absolutely ridiculous how this place is still in business. Would be willing to be they’re gone by 2024
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November 2023 by C Ryan
This pharmacy is so bad I don’t even know where to start. Long lines, no one answers their phone, fills prescriptions incorrectly, incredibly unfriendly staff. Mount airy has medstar one, Safeway pharmacy, Weis pharmacy, Walmart pharmacy and rite aid. Run -don’t walk-to any of them but CVS in Mt airy
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October 2023 by D W
This place is no good. Was 4th in line and it took 20 minutes to get to the counter. Surprise, they didn't have the medicine even after the Dr called to confirm they had it, and they “filled” the order ready for pickup. The picture of the line below was after the 20 minutes. Poor guy in the back is gonna wait 1 hour plus.
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October 2023 by Ellen Myers
You need to do better. Pharmacy tech arguing with customer. Customers waiting for a LONG period of time to get waited on. This picture is only half the line.
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October 2023 by tomstagnaro
I really needed a COVID test and they closed at 955 pm and they were supposed to stay open until 10pm as posted online and on their front door. Made an extra trip here for nothing.
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September 2023 by Audrey Gunnell-lohr
Worst store with extremely rude night manager.
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August 2023 by Jessica Trombley
If I could leave a negative review I would. Hands down the worst pharmacy and store I’ve been to. The line to pick up a prescription is always 6-7 people deep regardless of the day/time I go. There is always only one person checking out prescriptions and zero sense of urgency. I’m not leaving a review after one bad experience, it’s EVERY time. At least 2 visits a month for the last 2 years!! Someone at the corporate level needs address the issues at this store. Walgreens should just open a location, I would go there in a heartbeat. If service doesn’t improve I’ll have to drive to another location and change pharmacies.
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August 2023 by Malcah Caramia
This review is mainly for the pharmacy, the store stuff are helpful for the most part. I drove there to pick up a vitamin prescription and was told they ran out; not only they didn't put in an order, I wasn't notified. There were 3 people ahead of me and they were all asked if they had any questions for the pharmacist, then my turn came and I wasn't asked that question, I guess I didn't look important enough but again I think I know the reason...
