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April 2024 by Kelechi Princewill
Wonderful Staff, courteous, knowledgeable, and helpful...from traditional banking needs to merrill investment services, they have been exceptional in every way. This has definitely been the best bank for my family.
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February 2024 by ngan garnes
The! Worst experience I've ever had at this Bofa. TELLER SO RACIST(left corner) after entering. Threw my ID and receipt in the tray. Talked to other's so nice, but treated me bad. Didn't do anything to her.
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December 2023 by Joe
10 AM to 4 PM? What kind of hours are these? Come on BOFA...
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July 2023 by fjbros
Only one teller window, so everything is so slow. Always 3-4 people in line, so plan to waste 20-30 minutes in line, while the test of the banking staff stare at you.
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June 2023 by Ryan Gainey
Only one physical teller window! What a terrible idea. It is so slow if you have to do an in person transaction.
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May 2023 by Judy Harris
No window teller anymore, can't get $50 bills from ATM and they close at 4. Not convenient. I had to find time to go again, this time inside where there was a long line since they now only have 1 teller. 4 workers in office doing nothing and 1 teller. I now go to Wesbanco for cash in the amounts I need. They still have window, 3 tellers inside and the ATM has $50 bills!
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April 2023 by Eric Nowicki
Every time I come here there is always a long wait for the teller (15 minutes or more). Please have a second teller available for when it gets crowed. The atm machines can't service all of your customer's needs. Not all Bank of America branches should be set up with one teller. Ever community is different. There are often other employees standing around.
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December 2022 by STACEY HECK
My father passed away. I've never been treated with such disrespect and lack of professionalism. Nasty person who would not even give me her business card.Do NOT do business with this branch.I guess this is what happens when you move to the country. You get a country pumpkin.
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December 2022 by Lisa Alcid
Another very disappointing experience at BofA. The branch is only open 6 hours a day so when I come by to make a deposit I expect the teller window to be open. I came at 12:30 and the window was closed apparently for lunch break. It seems to me that if you are only open for 6 hours and most people might come during their lunch break , the staff should perhaps take lunch outside the usual lunchtime - I also cannot believe there is only one person at the bank that can work the teller window. I understand that most people can use online services but for some, a teller is needed. While I was there, two additional people came in looking for teller service. I have never posted a review anywhere before but since there was no branch manager to call, I feel it necessary to leave this review. The service is just terrible and I hope they can make some changes to provide better customer service.
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September 2022 by Dap Pat
Can't get a ph or in person appt for days. They are in banking. Disgrace.
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August 2022 by Noa K
If I could give this place 0 stars I could. Service is unbelievably slow and the teller who always seems to be working the window is rude, incompetent, nasty, and just generally the antithesis of good customer service. And having just ONE window open for cash transactions?! Are you kidding me?! It’s not uncommon to spend more than half an hour just waiting in line at this location. I know at least some of the issues are probably due to corporate policies and decisions that are out of the employees’ hands, and I empathize with them for that, but there is no excuse for the level of incompetence that this branch exhibits. Save yourself the headache and go elsewhere. Literally ANY other bank.
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August 2022 by What Is happening
I had to see the reviews after going here, and they are so accurate ?. I’ve never encountered such rude staff at a bank, for literally no reason. I recommend NOT coming here. In the end I have no idea if my money will even get deposited, the teller didn’t know either.Edit: Nice response. It’s clear nobody at boa cares since nothing has changed with all the 1 star reviews about the same person and branch. It actually got me thinking and we are now looking into moving all our accounts away from BOA.
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April 2022 by dominic stanley
I could not believe how rude the Indian girl teller was, so I came here to leave a review.. imagine my surprise at all the one star and negatives! Trust the reviews guys.. if you're thinking about opening an account here, don't!
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February 2022 by Jon & Kelly Blaine
They need to update hours on google. They are closed on Saturday
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January 2022 by Krishna Rudraraju
Very rude customer service. I will stay away from this branch. Moved recently to this area and was inquiring about safe deposit box availability and the rep just said not available and hung up in the middle of the conversation as I wanted to check on a few other things.
