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November 2023 by Frohar Alemi
It was my first time coming here because I needed to renew my prescription and the whole team was very warm and welcoming. Marjorie, at the front desk, was especially encouraging and helpful while helping me pick out my frames. I am very pleased with their service and will definitely be coming again!
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November 2023 by Jazzy
This was my 1st time at this location since im new to the area, but the service here was awesome! Majorie was so sweet! She helped me pick the best frames out for my prescription and face. I’m excited to get my new glasses and contacts before Christmas and New Year’s ?.
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November 2023 by Mike Smith
If I could give more than 5 stars I would. Melanie is great, she was very kind and she repaired my eyeglasses very fast. I definitely recommend this place.
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November 2023 by Karen Z.
Mohamud thank you so much for your expertise help on selecting my lens & explaining to me the breakdown of what I could select! I will definitely come back routinely for an exam & his customer care
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November 2023 by Felicia Hicks
I absolutely love the professionalism of Miriam G. She was punctual for our appointment , as well as made sure that I was in and out with all of my needs being met. I received two pair of glasses, and they were affordable with all of the extra amenities to enhance my vision experience. This is the second time visiting this establishment, and I will definitely be back.
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November 2023 by Linda Ward
Miriam is an awesome staff member here at this Gaithersburg location. Matter of fact so was Mohammed! They are both warm & extremely friendly. They made my 1st time experience to this store a memorable one. I find that Mariam is very patient, she listened to my needs and concerns, and suited me with the perfect frames. I will be now a return customer and encourage my family to come here as well.Thank you Miriam!
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November 2023 by Maryana Elizabeth
Great experience at this Americas bestGreeted by the front desk, and was able to move my appointment closer to my moms instead of my original time.The eye exam was a breeze quick and informativeMarjorie was so nice and welcoming, I felt comfortable asking questions. She also helped me decide what frames work best for me and explained the lens options all available.Very professional, will definitely come back to this location. I didn’t feel pressured, or felt like I was annoying anyone with my question.
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October 2023 by Arnold R.
Beware of the predatory sales tactics of the people who work at this location. They will try to upsell you on their "Free Eye Exam" promo and overcharge you for extra services without explaining that they cost extra. Really sleazy. I'm not sure if AB HQ is aware of this practice. If they are then it needs to stop before they lose all their customers and drive AB into bankruptcy. Next stop BBB.
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October 2023 by Brayan M.
Frankly disappointed with the workers of this specific place, when they had the promotion back in April 2023 I came in and got two pairs with the free eye exam and at that time the person helping me also told me that they will add the life warranty. I said yes to the idea since i knew me and how easily the glasses could break, now that I call to cash in on the warranty for both pairs which have come undone (by manufacturers fault) they say that the life warranty was NEVER ADDED. How absurd is it to have a worker tell you to your face that the life warranty will be added to your charges and then they forget to do the one thing they just told you! Jesus Christ. Now what? I have to either get it re-ordered or go to another place because to be Frank, who would trust a place that has already messed your whole deal? Thank you for your troubles
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October 2023 by Erika Torres
The doctor prescribing me just so nice! Leyla & Kiara the 2 young ladies up front were fantastic! Very patient and truthful helping me pick my frames and being genuine with me on what pairs of glasses look good on me and which don’t. And the work environment is perfect these ladies are very respectful to each other. I will be back soon and will recommend this place to my friends and family thank you America’s Best!
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October 2023 by Special M
Marjorie was great! I’m so happy she was able to help me today. She was patient enough to help me find glasses that actually fits my face and me and I’m picky so I really appreciate it! I hope she’s there when I come back for my next pair. Also The Optometrists there, he’s is very thorough.
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October 2023 by Susan
Amazing staff! Anna your awesome. These ladies knew there “stuff” when it came to eye care. They assisted my 14 yo with his selections & put him at ease! I will be purchasing my contacts and glasses there also! GREAT JOB MONT. VILLAGE, MD AMERICAS BEST!!!!???? Sept. 4pick up!
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July 2023 by Ormond Curtis
Friendly staff and doctor. First time at this location. The experience with Dr Okala went really well. Shoutout to Muhammad for getting me the best deal in the area for contacts.Unfortunately, I won’t be visiting this location again. If you wear Air Optix and you have a Astigmatism, don’t even waste your time. Whoever supplies their contacts clearly can’t keep up with demand. It’s been over 3 weeks. They don’t even have the correct trials for my eyes.I’ll wait it out another week, I guess. Don’t want to get my money back and go elsewhere to pay triple than what Americas Best is offering. Anyways, I’ll just keep praying my last pair that i have on can make it….
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July 2023 by Lucy Were
Extremely Disappointing Experience at America's BestI recently had the unfortunate experience of visiting America's Best, and it was nothing short of a nightmare. From the moment I walked into the store, the level of customer service was abysmal. The general manager, Ms. Girmay, displayed a shocking lack of professionalism and respect towards me as a customer.During my first visit on January 31, 2023, Ms. Girmay not only treated me with complete rudeness but also prescribed me the wrong prescription. This mistake caused severe discomfort and persistent headaches, leading me to seek help from my eye doctor and incur additional expenses to correct the prescription and purchase new contact lenses.In an attempt to give America's Best another chance, I visited the store on June 28, 2023, to order contact lenses. However, the experience only worsened. She, once again, exhibited disrespectful behavior and reluctantly accepted the return of the incorrect glasses. She promised to order the correct pair for me, but to this day, I have not received them. The lack of communication and disregard for my order is completely unacceptable.Furthermore, when I took the initiative to inquire about the status of my order, I was met with complete indifference from the store. The excuse of a system being down is not a valid reason for such a significant delay in fulfilling an order. It is evident that America's Best lacks effective communication protocols and fails to prioritize customer satisfaction.This entire experience has left me deeply disappointed and frustrated. The disregard for professionalism, the prescription error, and the extended delay in fulfilling my order are clear indications of the incompetence and lack of customer care at America's Best.I strongly advise anyone considering visiting America's Best to think twice. The level of service and care demonstrated by the general manager and the store as a whole is appalling. I will never return to this establishment, and I strongly encourage others to seek alternative options for their eyewear needs.
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July 2023 by Valerie Simon
EXCELLENT SERVICE. Friendly and knowledgeable staff. The best place to get eye exams and glasses especially for kids. Good selection and excellent price range. The discounts are amazing!!!
