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August 2023 by Brandon H.
We just had our car repaired ($26k in damages). We are very happy with the end result. I was nervous taking it there because of other bad reviews. They took our car in right away (picked it up the next day since it wasn't drivable) and had it finished in 4 weeks. All other shops in the area couldn't get us an initial appointment for at least 30-40 days. I will 100% use them again.
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April 2023 by David L. Howser
My vehicle need a damaged rear bumper cover and rear beam removed, new matching paint on those components, and all re-installed. Steve , the owner, and all there were super friendly and did meticulous work. 5 Stars from me. Quality work done correctly, quickly and on time. A private run business doing excellent body repair ! Just what was needed after a hit from behind. Nice work Steve and Crew !!! Nice Work: )Service: Auto body & trim repair
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April 2023 by Christine Plantholt
Scam, insurance fraud! Our car was damaged during a storm and needed a paint job. We chose this place because it is local and we wanted to support what we thought was an honest business. We did not do our proper research and paid severely for it. They quoted our insurance company 22k in damages. When we said we wanted to take the car for a second opinion the owner, Steve, threw an absolute fit while Cussing me out. We told him we just wanted to take the car. After more belittlement (being told we don’t know anything) he told us we could take the car back for 3,000 CASH! Besides the fact that they were trying to rob us of 3k for doing NO work to the car, they refused to take credit card! Do not take your car here, do not make the same mistake we did in thinking this is an honest local business…UPDATE : the purpose of this post is to warn other consumers, not to go back and forth with the place of business. PLEASE do your research before taking your car to Hereford collision center. Look them up on better business bureau- there is a reason why they have an F… read ALL the reviews online. Read their responses to the negative reviews…I’d like to point out that I have never written a negative review in my life- to be compelled to do so should be a small indication of just how horrified I was by the experience.All we want to do is warn others so that they don’t fall victim to this horrible horrible place!Service: Body & Trim
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April 2023 by Christine P.
Scam, insurance fraud! Our car was damaged during a storm and needed a paint job. We chose this place because it is local and we wanted to support what we thought was an honest business. We did not do our proper research and paid severely for it. They quoted our insurance company 22k in damages. When we said we wanted to take the car for a second opinion the owner, Steve, threw an absolute fit while Cussing me out. We told him we just wanted to take the car. After more belittlement (being told we don't know anything) he told us we could take the car back for 3,000 CASH! Besides the fact that they were trying to rob us of 3k for doing NO work to the car, they refused to take credit card! Do not take your car here, do not make the same mistake we did in thinking this is an honest local business...UPDATE : the purpose of this post is to warn other consumers, not to go back and forth with the place of business. PLEASE do your research before taking your car to Hereford collision center. Look them up on better business bureau- there is a reason why they have an F... read ALL the reviews online. Read their responses to the negative reviews...I'd like to point out that I have never written a negative review in my life- to be compelled to do so should be a small indication of just how horrified I was by the experience.All we want to do is warn others so that they don't fall victim to this horrible horrible place!
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February 2023 by Bruce V.
Very dishonest and deceptive .\nCharged over two times quoted price to return my car
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February 2023 by bo mitchell
I unfortunately got into a car accident recently, so I had to get my car repaired and I took it to Hereford Collision Center. I expected the whole process to be headache but I was surprised at how easy the whole process was. Everyone I dealt with displayed great customer service and was able to help me throughout the whole process. As soon as I told them about my accident they were very quick and came to my work to tow my car. They also were very effective and helped me navigate my time with my insurance company throughout the process and helped ensure all the necessary repairs were made before my car was returned back to me. Was very pleased with the condition in which I got my car back. It looked almost as good as the day I bought it and have no complaints. I Would recommend this shop to anyone .
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February 2023 by Katie Wheatley
Hereford Collision Center fixed my car after I hit a deer. They were wonderful and helpful the entire time my car was at their shop. They were quick to respond via text or email when I would reach out for updates, and would touch base when they weren’t getting replies from insurance and needed me to give insurance a little push. Couldn’t be happier with the work that was done and how friendly everyone was I spoke with. Highly recommend!Service: Body & Trim
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February 2023 by empyrian i
I don’t even know where to begin with this dumpster fire of a shop. I don’t know how they’re even in business. Made the mistake of using them and never will again. The lack of character of the “owner”, and they way he treats customers and employees is shocking to the point of my utter disbelief. I wish I had read the reviews before coming here. I’m sorry, but a good shop wouldn’t have this many bad reviews. One or two could be understandable… this many can’t be a fluke. Something’s wrong, really wrong.Response after: Wow. Why would this many people post their negative experiences if they were fake? And even if they were, it’s a huge red flag anyway. So many other shops. STAY AWAY and go somewhere else, thank me later…
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January 2023 by Jenny S.
Don't even know where to start. Worse than my first divorce with the added element of an insane custody battle only with a car. 6 months to get it back, and now I have to take it elsewhere for further repairs to fix a window that isn't working right. Owner blames customer and insurance for everything, and equates frustration and a quest for answers with argumentative behavior, even though we never even cussed at him after we were hung up on multiple times. Never once were we ever given an estimate of completion. We were told items were on back order, but we were able to go online and find 5 or more of those items, ready to ship, same day. Insurance received 5 supplements, and we still ended up paying over $1100 out of pocket. We were told it would be free towing when we first called, only to have a $500 + tow bill attached to the insurance estimate. Further research on their website shows that free towing is only offered in a specific area and this was not disclosed to us over the phone when we first called, or we would have used our insurance to tow it. Only reason I went with them was because they said they pay the deductible and at the time, I didn't have the money to pay the deductible. Hindsight is 20/20 because that $750 deductible looks mighty nice compared to $1100 out of pocket expenses and lawyers fees. Owner will come on after me and say something to the tune of we interrogated staff, were arguing, or just weren't patient or a good fit. He does it with all of his detractors. Do your research. Don't make my mistake. Before going here or any other place for work on your car, research reviews and the better business bureau. Ask around to find out who other people use and don't use. Read the fine print, and if they say they will pay the deductible, know that they WILL get that money one way or another...either out of you or the insurance company which eventually will either total your car or say enough is enough we are not paying for all these charges. Know your rights as a consumer. If a company doesn't communicate in the beginning, it will get even worse as time goes on. This company has left me with trust issues, anxiety, and quite an empty wallet.
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January 2023 by Armani Layton
This shop is absolutely AMAZING! Got my work done super quick, took my car in even quicker! Kept me updated the whole time and was so kind and professional! On top of the superb service, they cleaned my car inside and out before I picked it up, no extra charge! It was like picking up a brand new car! Absolutely amazing shop. Could not have picked a better place to go! I will be recommending them to everyone I know!If you need anything done to your car, this is the place to go! No lies, no scummy mechanics! A real honest shop!Thank you to all that worked on my Cube!Services: Brakes
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December 2022 by shai mason
Terrible place of business. They charge you astronomical amounts, they want to just hit your insurance to get payouts to their business without completing work. When I went and checked 2 months later the parts were still in the car. ? Very in honest staff. They don’t even supply you with their correct names. Don’t deal with this company. Warning ⚠️ Unless you want to donate it to them. They charged so much for “storage,” without even contacting clients. Their “in -house “ staff/work ethic needs improvement.Services: General repairs & maintenance
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September 2022 by Joseph Fern
Brought my car in for an estimate. They took photos and notes. Never heard back from them. I would not recommend.
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July 2022 by Jesse Albright
A good quality repair shop. I've sent multiple vehicles that I own to them on multiple occasions to get work done and I was always satisfied with the quality of the workmanship and their efficiencyAnd getting the work done in particular in today's day and age with farts becoming so hard to come by I was satisfied with their time line even working with the insurance companies after a deer incident.
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July 2022 by Angela Hunter
Hereford Collision did a great job repairing my daughters car. They were able to get her car repaired sooner than a lot of other shops in the area and the car looks great!Service: Body & Trim
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June 2022 by Stella Bella
Service- rude, angry, unprofessionalQuality- everything is someone else's fault.Loaner- carseat for our kiddo still smells like an ashtray, after being in their car for weeks. But don't tell them their car stinks, they'll be "offended".We don't smoke.Not worth the trouble going to this place imo.Also the "owner" replies to the reviews; just prove the customers point that have had issues.
