“WOW Don Is The Best! He Exceeded My Expectations. His Customer Service Skills Is On Point. I Didn't Know How To Transfer Everything Over From My Old Phone To My New Phone. He Stayed In That Store With Me Until Everything Was Excecuted. Most Importantly I Wanted My Notes To Transfer Over And He Tried Everything He Could. Notepad Didn't Transfer Over At The Store. When I Got Up This Morning My Notes Were There!! Thanks A Million Your The Best!!!”
“I was looking for a charging station that could charge my phone, watch and airpods at once. Both Obi and Carlos suggested several options and recommended what they would buy. I bought their recommended product and im amazed by it. Great customer service, I will be stopping by again soon.”
“Just wanted to thank Miguel. He is very patient, professional and nice! We changed our minds several times about the plan and Miguel had no problem starting from scratch, explaining everything again.”
“They are saviors. I activated an iPhone in Simple Mobile and it didn't work because I couldn't remember the icloud and gmail password. I ended up locking iCloud. The repair technician resolved my issue and allowed me to get my phone back by retrieving my phone number.”
“Best deal on phone. Got two phone bill paid with cheaper price. Fixing phone estimated cost was $200 but paid below $200 got two brand new android phone. Highly recommend this place. They have lot more other options at the store.”
“Go see Shaquan!!! Had me in and out within 10min, very satisfied with service, very knowledgeable, and great overall customer service. Very happy I came to this location.”
11AM - 5PM
6504 America Blvd #101, Hyattsville“The guys did a great job repairing my Note 8 phone.It looks brand new. Also, they told me it will be ready in 2 hours. When I got back, it was ready. I will use their service again.”
“Eden greeted me right away, and from that moment she was beyond amazing. She made my decision comfortable from switching from my old carrier to AT&T. She answered all my questions, gave me all the information needed. I was beyond satisfied. I will definitely recommend others to Eden or her store in general. Thank you all!!”
“Awesome staff and ownership. Very honest in answering questions about your actual computer needs. This is a business in Prince Georges County and black owed by an alumni of Morgan State University. One of Prince Georges County finest.”
“I came to Cricket store in New Carrollton on June 10th 2023.I met Lily who is one of the Associates. She took very care of me in selling me a new phone.She was very wonderful, quite and very friendly.I like her, because,She is so talented indeed.”
“Great customer service. Fixed my s23 ultra in only a few days, only because the screen needed to be ordered. I hope I don't need their services again, but if I do, I'm heading right there.”
10AM - 7PM
4 Watkins Park Dr, Upper Marlboro“I had a great experience. My Verizon rep (Cathryn) was very professional and knowledgeable, helpful and friendly. I appreciate having Verizon in my neighborhood, ready to assist whenever needed.”
“I had the pleasure of being assisted by Brian at the AT&T store in Bowie, Maryland. From the moment I walked in, Brian greeted me with a warm smile and an eagerness to help. His patience was exceptional, especially as I had numerous questions and was unsure of what I needed. Throughout the entire process, Brian maintained a high level of professionalism, demonstrating his extensive knowledge of AT&T’s products and services. He listened attentively to my needs and recommended the perfect products that not only met but exceeded my expectations. I left the store feeling extremely satisfied and well-informed, all thanks to Brian’s outstanding customer service. I would highly recommend Brian to anyone visiting this AT&T store - he truly is a testament to what excellent customer service should be!”
11AM - 7PM
920 Largo Center Dr, Upper Marlboro“Excellent quality perfumed body oil at very affordable prices. I am regular customer for long time. IPhone screen replacement done in 10 minutes at very good prices. I h8ghly recommend them for phone repair and body oils”
11AM - 6PM
1407 S Main Chapel Way Suite 107, Gambrills“Many thanks to Damian P who provided excellent customer service at this store on 12/19/23. He was able to answer all my questions, helped me purchase a new iPhone, and transferred data between multiple devices without any hassle. Great job!”
11AM - 6PM
5620 Kenilworth Ave, Riverdale Park“I want to appreciate the customer service of Mr. Raul, Miss. Rosa and Miss. Leslye they provided me great services. I would surely refer Cricket to my friends and family.”
“Hi Mario. I was the Latino guy which you refer to me as Mr. Luis. Which I called and you picked up the phone and I spoke to you about the iPhone 11 Deal and headed to you. Which by the wait Kudos you to you on the way you answer the phone. I was able to tell that you were smiling through the phone. Which is the first reason that after the came and you said you could not waive the activation fee even after I had said that the other cricket store was willing to waive it, I kinda walked away but what pull me back to not leave and give you the sales even thought it was going to cost me more was not just the great service over the phone but also in person. You not only was very enthusiastic ton assist with purchase of a new line and becoming New Cricket customer, but tried pushing me to do the ACP program because you empathized with what my current situation was and wanted me to get the immediate $30.00’savings That even after I filled it out but didn’t get approval right away you still insisted and pushed me to upload the document. Unfortunately I was unsuccessful to do it at the store and even when I said you have customers coming in and didn’t want you loosing commission on something that I could have done later. You still said no it is important for me to help you save money because of your situation that you just explain earlier. I was like wow, this is an amazing wow serendipity experience. So Mario I wanted to say that it was a pleasure! I’m so used to dealing with big businesses like cell phone companies or internet companies who say they have excellent customer service but actually treat you the opposite. This customer experience was absolutely different. It’s nice to have a customer service experience with a company that treats you like you know what you’re talking about and like you are worth something. I realize we are a small organization and only purchased one big item from your company but the service I received was phenomenal and exceeded my expectation because it’s been years since I’ve received such an amazing Customer Service experiences and I will be spreading the word to help you hit those goalS. Also, checkout google review. Management team, please Allow Mario time to train others reps on what customers service looks likes.Thank you!!”
“Great Service!!!! Fast and convenient along with best prices hands down. Broke my camera screen on my phone,they fixed it with no problem $50. They got me for life now...lol”
10AM - 7PM
9453 Annapolis Rd, Lanham“Gentleman by the name of Darnell was very helpful, he explained every detail about my new phone and the promotion I received on the new phone. He answered all my questions very professional. Job will done!!”
“I had a terrible experience adding a line to my 20 year history account. After more than 12 hours on the phone with customer service, I was told the only way the work could be finished was to go into a store. Considering how many hours had already been invested, I was not interested in wasting any more time in a store. When I got there, I asked Roddell how long it should take to add a 2nd line. He said 30min. I then let him know my situation and how much time had already been spent. Roddell identified a solution quickly, explained how long it would take, then executed with precision. Roddell, Luis, and the team at this store are professionals. Thank you!”
11AM - 7PM
7491 Greenbelt Rd, Greenbelt“My sales rep went above and beyond to assist us with our needs. He made sure to answer all our questions to the best of his ability, even told us about products we didn't know AT&T provided, such as Direct TV. All in all we were very pleased with the service.”
“I went to T-Mobile yesterday, and there was a young man named Ja'Quan. He was very busy but was helping 3 of us at one time. Very respectful and helpful to all of us! He happened to be working by himself. I'd like to compliment him for his work!”
“Agent Olin at AT&T store #W175 was extremely helpful, we resolved a few areas, he gave recommendationsAppreciate the customer service, thank you for your time and knowledgePaula Smith”
“Andy & Markus was such a help today with upgrading my phone today . Very helpful & patient great customer service 10 across the board . I recommend this T-Mobile to anyone . I live in suitland , I dislike going to the one close to my area that’s why I paid a visit to central ave & was the best decision .Thank you Andy & Markus!!Me and my sister appreciate yall”
“What a fantastic experience to have our visit to the Verizon store in Crofton, MD be taken care of by the in-store Customer Service Rep. by the name of "K. B." I was so frustrated before entering the store (having previously trying to reach Verizon Customer Service 8 times to handle our problem re.bank info). Thanks to K.B. He convinced us NOT to leave Verizon for our cell phone & landlines accounts.”
“I visited the T-Mobile store yesterday, store 4SCD in New Carrolton, MD. This has been one of the best experiences of shopping I ever experienced. Julia Tchapdieu (Mobile Expert) greeted me with a friendly smile, professionalism and extremely prompt amazing service! She consulted and helped me with the purchase of the new iPhone 12 for my wife and changed my SIM card and placed me on the amazing T-Mobile network! Her dedication to excellent customer service and professionalism reflects great credit upon the T-Mobile brand! I will be visiting this T-Mobile store to have Julia consult me on mobile advice going forward. My overall rating undoubtedly is 5 stars for without hesitating. Julia deserves a big raise and the biggest recognition for her amazing friendly service and professionalism. Thanks T-Mobile for hiring this jewel of an employee to represent your magnificent brand! :o)”
“This store is amazing!!! i came in there recently with my family and Corey and Francis was very helpful and professional. i told them what i was looking for in my next smart phone and they found the perfect solution for me! I would highly recommend coming to this as some of my visits to other stores hasn’t been as pleasant.”
“Listen Up DMV ,I Have Been To Several Locations But I'm Telling You It's Worth The Drive To Deal With Alberto This Guy Is Top Notch And His Energy Is Unseen In This Area.Not To Mention He Is So Informative And Attentive To Every Single Need. Did I Mentioned He Wants You To Save Money So Alberto Is Trustworthy.GET THERE TODAY!!!!!!!!!!!!”
“I came because my phone said sos and I couldn’t use it miss Kristen went out her way to fix my phone then told me about a upgrade option to the purple 14 . I’m so happy because my old phone gave me sooooo many problems and I was scared to get a new one but she did her thing and got all my information over fast and easy .i probably won’t need another phone til years from now but trust I’ll be looking for Kristen when I do . 5 star service”