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“They have the best customer services. Mainly the black woman, she is impressive, very respectful, patient, and world class assistant ? I think Ups is doing incredible job interms of their employees, because the one in silver spring near the t mobile, they have the best customer services as well, the indian guy in there is great at assisting customers”
“This is the only location i would to!I have 2 locations that are within 8 mintues from my home. I will drive 25 mintues to get to this location because of the customer service. I absolutely love this location!”
“Walked in was greeted with a smile and friendly welcome. Shipping process was explained to my understanding. I was able to do everything needed one trip with no complaints”
“So I ordered a package that required a signature on delivery, and unfortunately, neither I or my family would be available to receive this package during the scheduled delivery time. However, FedEx offers an option to hold a package at an "authorized FedEx distribution center" for pickup, and this location was suggested. As a distribution center, I truly did not know what to expect, because it did not specify what type of business location-i.e. FedEx store vs. FedEx counter within a convenience store vs. a FedEx mass shipping center. Come to find out, it's a small privately-owned (?) mail courier service store, and advertises as an authorized shipper for UPS, FedEx, DHL, and USPS. The place is relatively small but neat, and the customer service was friendly and efficient. However, finding the exact location was a bit of a hassle, but I did find it after using another gps system, and saw that it's located at the back corner of Forestville Plaza. There's plenty of free parking, and it does not seem like a busy location-but I could be wrong. And you can have any mail or package shipped from here, or have mail/packages arrive here for free pickup-depending on your courier company. Overall, I highly recommend!”
“This the most friendly UPS Store. The customer service is absolutely ? beautiful. Every time I go there they are so helpful and very kind. Thanks for being such a personable service.”
“It is every time I visit this store, "Yolanda" always welcomes me to the store and make it a point that I have the best customer service experience duration. Thank you always "Yolanda" for being who you are and displaying your utmost service oriented demeanor! It means the world to me and others to see that "Customer Service" is key and being utilized in all the meaningful ways. Keep up the good work "Yolanda" and stay true to who you really are.”
“Joy was so helpful and friendly! She didn't mind spending extra time with me, answering my questions, and making sure I got the exact products that I needed! Thank you, Joy!”
“I went to UPS for fingerprinting. The store was very busy and Pierre took care of me with professionalism and kindness. He made my experience a wonderful one! I’ll come back to this UPS store for all my fingerprinting and shipping needs!”
“I came to this location to print a banner. Patricia was very helpful throughout the process and I noticed she put in extra effort to make sure my needs were fulfilled. Would highly recommend!”
10AM - 4:30PM
1121 Annapolis Rd, Odenton
Mailbox Centers
“My husband ordered a pair of swimming trunks off Amazon and they didn’t fit correctly. I set up a return with Amazon and went to UPS to drop it off. I didn’t realize that Amazon had changed their rules and I now needed a bag or box to put it in. It was definitely my fault for not paying attention, but the UPS store was kind enough to offer a bag for me to us. I know that they didn’t have to do that. They have signs up everywhere, but I really appreciate the guy helping me out. I’ll definitely use this store again because I received excellent customer service.”
“GREAT customer service, the two young women (Alicia and Alana I think we're their names) there were very courteous and ensure my package found its way the fastest way possible. They had a long line when I walked in and cleared it out very quickly.”
“This location is one of the busiest UPS locations that I know. There’s usually a line, but it helps that they hire plenty of staff to move the line. Most staff would greed with a smile, but sometimes not , understandably bc they are so busy all the time.
Most convenient is that Costco and Wegman’s are nearby. Perfect spot to drop off pkgs when have plan to shop.”
“FedEx has the best staff and they're friendly. They go above and beyond daily to make sure the customers are in and out quickly. The service is always great!”
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“It’s crazy that I’m seeing so many negative reviews for this location. I’ve never had any issues with the customer service here. The gentleman and both ladies I’ve encountered many times over the eight years I’ve lived in Upper Marlboro have been friendly and helpful. They get my packages processed quickly and I’m out the door in a flash.”