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December 2022 by David Sackey
A check written for customer was flagged as fraudulent but it wasn't. No due diligence was done to verify the information. They blocked the client's account, withdrew the funds anyway from the other bank into Citibank and did NOT inform the writers bank of fraudulent activities. They just sat on thausands of$$ for their own benefit.Beware
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December 2022 by Sheena Dupree
The cashier wasn't very nice, as if she didn't want to be there.
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May 2022 by YLIANFER OTAZO
The bad bank in all the world that I had know
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April 2022 by Sheena L Dupree
The cashier wasn't very nice, as if she didn't want to be there.
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March 2022 by Katherine G.
I have a citi bank card through Costco which I use regularly and pay on time and have a positive credit history. I usually keep my credit frozen after unfreeze for a transaction citi Randomly ran a credit report on me and lowered my available credit right after I made a large payment of 1500,00. They sent me a letter on the same day and even after my payment I was 23.00 Over the new credit limit. So my payment reflected no change to my card balance. I called customer services and was told I should review my credit history and make disputes. Dispute something that has nothing to do with citi or my current card? Horrible creditor I will be transitioning to a bjs card and unfortunately this will also affect how often I use Costco. They need to use a better creditor
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February 2022 by bkofi elgato
A check written for customer was flagged as fraudulent but it wasn't. No due diligence was done to verify the information. They blocked the client's account, withdrew the funds anyway from the other bank into Citibank and did NOT inform the writers bank of fraudulent activities. They just sat on thausands of$$ for their own benefit.Beware
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February 2022 by Aqeel Hassan
Had a great experience yesterday. The guy I believe he was a manager, he was so nice. He helped us out of the way.Appreciated!!!!
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January 2022 by bkofi e.
This branch flagged a legitimate check as fraudulent, but did nothing to to verify their unfunded assumptions. The funds were withdrawn and deposited in Citibank but flagged the account for any activity for weeks. So the money was NOT available to the writer of the check nor the intended client. It was just used for their own banking activities. Not a single call was made by the bank to the writer of the check. Clients's business suffered through false claims. Bank did not even offer an apology, treated parties like trash.
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October 2021 by Jerrell J.
Great staff and customer service. It's 1 star because they open at 10am a whole hour after all the other locations. FIX THIS !!!!!!!
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October 2021 by Hawa B Diallo
The customer service is terrible, not from the cashiers but the commercial banking reps. So much attitude all over the place
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November 2020 by Starfury
Great representative and Awesome customer service.
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August 2020 by Saundra L.
We have been doing business at this branch since we moved to Prince Georges County nearly 2 years ago. It is a small branch with a dedicated staff that has always given good service in our experience. It is always busy when we have been there, but the lines move pretty quickly so the wait is not bad. Personal attention is given to each customer. There are new tellers, generally young and learning--which takes more time, but they are always polite. I have observed that the customers are not always polite at all, however. You can see the pressure the employees feel. I hope we as customers can learn to be more professional.The extra consideration the bank has given for the safety and security of the customers has been very thoughtful and greatly appreciated.
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February 2020 by Staci D.
If I could give them a -5 stars I would. Bad business practices, holding your money wont tell you why. Total pos
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January 2020 by Ivaylo Dimitrov
Worse bank ever.
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June 2019 by William Gutierrez
My name and address had mistakes in them when opening a new account. After speaking with the person who opened the account for me, they were fixed within a few business days.