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August 2022 by TS Gilde
Got there at 2:45 for my appointment at 3 for notary. They lady at the desk told me to wait because they were VERY busy. Okay, that’s fine. Around 3:05 a guy walked in to ask if they do notary, the lady said yes and did it for him right away while I was there watching. No wait for him at all!At 3:20, I asked if I was going to be called soon because I saw there they just took a walk-in and I had an appointment at 3:00, again I was told to wait.At 4:00 I’m still not called! It’s been 1 hour since I got here and my mom’s been waiting for me in the car.You know what I see here? DISCRIMINATION!!! They think they’re cute making me wait for a long time without no help while they’re helping other people. They want to make me feel small and this is not right.
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June 2022 by Nick Myers
Worst banking service I’ve ever had to go through, terrible customer service, leaving clients and customers in the dark during the process. Wouldn’t recommend to my worst enemy. Absolutely terrible
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April 2022 by Kimberly Wolf
I have been a customer of this bank for years. However, I am seriously considering removing all of my assets from their bank. I opened an Estate account, and they lost the check for it. I was forced to deal with the fees of the resulting bounced checks. Also, I have had my Debit card cut off for no reason TWICE. I went in today to try to fix yet another problem with a Debit card. I was made to feel like I was irrational and like I don’t matter. No recommendations here.
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April 2022 by Mitchell Lee
Don't do any business with thus "credit union". You will regret it. I promise you. They will scam money out of you. Under the guise of fees. Simply because there websites not working, so you call the pay to consistently pay 9$ fee again and again. Nah. Save your time. Bank or finance elsewhere. The lower interest rate they try to persuade you with is not worth it. Not to mention the customer service will make you want to put your head through a wall.
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March 2022 by Taita Gilde
Got there at 2:45 for my appointment at 3 for notary. They lady at the desk told me to wait because they were VERY busy. Okay, that’s fine. Around 3:05 a guy walked in to ask if they do notary, the lady said yes and did it for him right away while I was there watching. No wait for him at all!At 3:20, I asked if I was going to be called soon because I saw there they just took a walk-in and I had an appointment at 3:00, again I was told to wait.At 4:00 I’m still not called! It’s been 1 hour since I got here and my mom’s been waiting for me in the car.You know what I see here? DISCRIMINATION!!! They think they’re cute making me wait for a long time without no help while they’re helping other people. They want to make me feel small and this is not right.
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November 2021 by Dan White
Horrible customer service. Been working on cashing out an inherited IRA for 3 weeks. Money was originally promised 2 weeks ago. Everytime we get intouch with the person handling things there is another excuse as to why it will take another week. And that's WHEN we can get intouch with him. He won't call back most of the time or respond to emails. We don't call constantly but when we pass the deadlines that he sets forth and nothing happens we start calling. Horrible customer service.
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November 2021 by mary decarlo
The drive thru service is extremely slow.
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October 2021 by P Rolly
Drive thru is always slow, it is also very tight/ small , it is not designed for large vehicle
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September 2021 by John Jensen
Helpfull and effecient as always! Great service.
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September 2020 by Bobby Granberry
Great job! Always friendly and professional.
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August 2020 by Brittany B.
The website is archaic at best, they actually purge your login info if you don't log in for 90 days and then you cannot without calling and receiving physical mail to set up the accounts again. We will be switching banks, this is absolutely crazy.
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July 2020 by Hi There
Every time i go there,i feel like the most important person in the room. They are incredibly friendly,helpful and nice.
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March 2020 by John Corrothers
Not for Shanel. Why is drive thru so small. I am 81 and would like to use the outside teller. With all that space outside, why is drive thru too tight and too small. My F-150 cannot fit without going up on curb. What a stupid design. It would be different if space was limited.
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November 2019 by Evilface DJ
Payments take FOR EVER TO CLEARbeing on hold on the phone is a common practice dealing with this bank. Wish it were nicer considering its a limited entry bank. If your gonna pretend to be special then be special.
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September 2019 by Melissa Van Daniker Harris
Great property management, engineering and leasing at Crossroads in White Marsh! The Baltimore School of Self Defense has been a tenant at Crossroads for almost 2 years. The entire SJP team is professional, fair, responsive and handles all requests with the utmost alacrity! If you are looking for space (retail, office, flex)...come be our neighbor! You’ll love it here!
