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August 2024 by Dan Somers
Amazing shop! Excellent work and great customer service!
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August 2024 by Kim C
Service was excellent. Chris worked super quick to fix something that had been wrong with my car for over a year. He wasn’t at all pushy about work I’ll need down the road. This is the first shop I’ve been to where I didn’t feel like someone was trying to sell me on something. It was refreshing. This is the only shop I’ll be taking my car from now on.
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April 2024 by Patrick Gleason
I've left reviews for this shop before, but I want to take the time to reiterate just how much I appreciate an auto repair shop I can trust. They do excellent work, and you can tell that they care about their customers and their reputation for quality work. I have never once felt like I was being upsold on repairs or service that were not warranted - if they suggest it, it's because it's what's best for you and your automobile. Are they the cheapest place? Don't know, don't care - it's hard to place a value on great customer service in a day and age where great customer service is in short supply. Chris and Francesca are great to work with and treat us like family when we're in there, and my cars have never run better. What's not to like? They have been my go-to place for auto care for several years at this point and there is no reason for that to change.
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September 2023 by B T
5 months and $5000 later, car still doesn't start. Chris ain't Jim. IRON MIKES in Rockville had it running in one week.Service: Engine repair
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September 2023 by Travis Funk-Ringrose
Hands down the best shop around and the only place I'll ever go to, honest and knowledgeable.Services: Auto engine diagnostic
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August 2023 by Heather McNeal
Amazing service! Chris is a very knowledgeable and friendly and will take the time to talk to you and explain the problem and the solution professionally and respectively. Even being short staffed, he was able to get my vehicle fixed and ready before our trip that we had planned to travel to within the same week. The customer service staff was also welcoming and knowledgeable and showed stellar customer service! Recommending them to others already and will be a repeating customer for future repairs and maintenance!Services: Tires
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June 2023 by bill wilson
So fast it's hard to believe. I thought it would be days, and it was just hours.
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October 2022 by Betsy Tanner
5 months and $5000 later, car still doesn't start. Chris ain't Jim.Service: Engine repair
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October 2022 by Betsy T.
It ain't Stauffer's. And Chris ain't Jim. 5 months and $5,000 later, car still didn't run.
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April 2022 by Ceemy Righttoprivacy
My vehicle was final repaired correctly. I've had other people work on my vehicle and it was back in the shop with the same problem until My vehicle was repaired here.
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November 2021 by Stewie G
I went in to get my check engine light issue fixed, was told i needed a bunch of repairs that added up to $2400. I asked to make sure before I approved if this would fix my issue. My engine light came back on THE DAY I GOT IT BACK.. I bring it back obviously, just for them to tell me they thought the light was false and simply just turned it off. Over 2000 dollars just to be given my car back with THE EXACT SAME PROBLEM. 2400 to not actually fix my car.
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August 2021 by Howard Haynes
The customer service is off the chain! They are honest and fair! They follow up on everything! They reach out to you. I feel satisfied when I walk away from there! They do face to face with you and offer valuable expert advice! This is where all of my vehicle maintenance will be completed.Services: Steering & suspension repair
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August 2021 by Chris Clunk
WOULD NOT RECOMMEND.Estimate was 50% more than originally quoted. I couldn't drive car without further damaging suspension/steering & didn't have time or money to tow to another shop. They took advantage of the situation & charged $800+ for $300 part. WOULD NOT RECOMMENDService: Steering & suspension repair
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August 2021 by Tom Sipes
Have used this business since 2016 for my 2002 BMW Z3. They are professional, dependable and less expensive than the BMW dealer. Although not close to home, they are worth the drive.Services: Oil change
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July 2021 by Armando Zapanta Jr
Chris and the team at Stauffer's are top notch. I had a brake line go out on my truck, and Chris was able to fix it and get me back on the road. I asked him to look over the truck and he noticed 2 other small lines that were rusted, so he replaced those. He noticed that my transmission pan gasket was leaking. But there was no pressure for me to have the service done. Fast forward to a little later and I dropped off for that service to be completed. Fully trust that my vehicles are taken care of while at their location.Services: Transmission
