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November 2023 by Megan Greenwell
I am very pleased with this gym. Everything is clean, people are nice. The class instructors are great. There are many opportunities for classes. The price is pretty comparable to Golds or LA (I have the corporate membership) but it's closer to me and has more classes that suit me and my husband. The pool and it's classes are the best around. The clientele tends to skew older, but that's great! I'm inspired every time I go! I like it much better than GG which I was a member of for YEARS. I'm so glad I made the switch. PS....pickleball is so fun and you can play it here too!
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November 2023 by Marlei Zeminsky
Not sure why a club would offer class pass if they're just going to treat people who up to use Classpass as lesser than. Don't offer it if you don't want to honor it. May have considered being a member but not now for sure.
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July 2023 by Mark Hamilton
During my swim lesson on July 8th, someone entered the men's locker room off the pool area, shimmied my lock, and stole my wallet (including my military retiree ID, my government civilian ID, my drivers license, a credit card and about $50 cash), my phone, and my car's key fob. So they had all my identification, access to my car, and knew my home address.There was no manager. The front desk clerk let me use the phone to call the police and home, while she texted her "manager" who told her she would be able to look at the video in in about an hour. I provided my name and phone number. The police talked to the employee and they asked about video.I called SPRFC twice in the following days to see if the manager/Director of Operations was available. Monday, I spoke to Chloe, who said the manager was unavailable. She said she'd text her that I had called, asking for a callback. Wednesday I tried again. Chloe answered and responded, "she hasn't called you yet? I'm sorry" and said she would send another message.That night, I sent the manager an email. I said the claims of excellent customer service were not evident in my situation and I asked what the process to cancel swim lessons would be since I had a real concern about people having unfettered access to the locker room . Prior to her reading my email on Thursday, she called and left a voicemail, apologizing for what happened and said they found suspicious footage of someone going in and out of the locker room during the timeframe. She said it would take some time for footage to be pulled and suggested I call the police (she had the case number and the phone number to contact) to let them know it would take into next week before they could pull the footage and she said when they do get it pulled off she would contact me so I could contact the police.Then she read my email. She said they take things like this issue very seriously and that it takes awhile to review the video. She said she was in for a bit on Monday but had to leave for an emergency and was back in the office on Wednesday, when she reviewed four hours of footage "for me". She told me SPRFC was not responsible for anything I put in the locker. I agree with that...that's why I put a lock on the locker, and I understand I'm still doing this at my own risk. She said she thinks their customer service is excellent and that she was upset to read my email claiming it wasn't, and she said she will not release the videos "at all now until I m contacted by the police". She ended by saying she wished I had been a little nicer in how I reached out. All I wanted was for someone in a position of authority to reach out in a timely manner. She had several opportunities to talk to me...Saturday just after the incident, Monday when she arrived at work, some time on Wednesday...I wanted to discuss how easily it is for anyone to get into the pool area, especially on Saturday and Sunday when there are so many lessons going on, without any kind of security measures in place besides passive security video, and see if there could be any assurances of tightening up security measures so I'd be comfortable enough to continue lessons there. This time it was just a theft...hopefully SPRFC will institute some measures so nothing like this, or worse, happens again.
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July 2023 by Mark H.
Excellent customer service refers to how a business reacts and interfaces with patrons on all occasions, not just when things are going well. I had a negative experience at SPRFC (mainly beyond their control) and the follow on interaction I experienced was less than excellent customer service. I've been a non-member patron recently, taking swimming lessons through and at SPRF on Saturday afternoons. During my lesson on July 8th, someone entered the men's locker room off the pool area, shimmied my lock, and stole my wallet (including my military retiree ID, my government civilian ID, my drivers license, a credit card and about $50 cash), my phone, and my car's key fob. So they had all my identification, access to my car, and knew my home address. There was no one in a management position on site. The front desk clerk allowed me to use the phone behind the desk to call the police and to call home for someone to bring me my backup key fob (thankfully the car was not entered or stolen). While I was making these calls, the front desk employee texted her "manager". The manager told her she would be able to look at the video in the pool area in about an hour. I provided the employee my name and phone number when she said her manager asked for it. The responding officers talked to the employee (and maybe the manager) while I was out of earshot. The officers informed me they had inquired about video. The manager didn't ask to speak to me nor did she reach out to me. I called SPRFC twice in the following days to see if the manager/Director of Operations was available. During the first call on Monday, I spoke to Chloe, who was aware of the theft and apologized for it occurring. She said the manager was unavailable and she would text her that I had called, asking for a callback. On Wednesday, having not received a call, I tried again. Chloe answered once again and when I asked if the manager was in, she responded, "she hasn't called you yet? I'm sorry" and then she said she would send another message. That night, still not having heard from anyone in a management level, I sent the Director of Operations an email. I admit I was frustrated. I said the claims of excellent customer service were not evident in my situation and I asked what the process to cancel swim lessons would be since I had a real concern about people having unfettered access to the locker room while I'd be concentrating on my lesson. Prior to the Director of Operations reading my email on Thursday, she finally called. I was unable to answer, and she left a voicemail. She apologized for what happened and said they had found video suspicious footage of someone going in and out of the locker room during he timeframe, and she said it would take so time for that footage to be pulled. She suggested that I contact the police (she had the case number and the phone number to contact) and let them know that SPRFC had footage that would take several days into next week before they could pull the footage off. Then she said when they do get it pulled off she would contact me so I could contact the police. Then she read my email which she didn't like me pointing out that I had not received excellent customer service. She said they take things like this issue very seriously and that it takes awhile to review the video. She said she was in for a bit on Monday but had to leave for an emergency and was back in the office on Wednesday, when she reviewed four hours of footage "for me". (The provided timeframe was from 11:55Am - 1:00PM, so I'm not sure why four hours of video needed to be reviewed.) She told me SPRFC was not responsible for anything I put in the locker. I agree with that...that's why I put a lock on the locker, and I understand I'm still doing this at my own risk. She said she thinks their customer service is excellent and that she was upset to read my email claiming it wasn't. And she said she will not release the videos "at all now until I m contacted by the police". Sh
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May 2023 by Howard Baldwin
Chloe was absolutely unbelievable with my daughter and her membership. She was kind and helpful!!!
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March 2023 by Tom Velich
Tried to cancel and was told to come in person to do it. Tried to go in person to cancel, was told no one was there to handle memberships.
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March 2023 by Jessica Roberts
We only go here for swim lessons through a private instructor, but we love it.
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October 2022 by Anthony Stellaccio
Been going here more than 20 years - a private gym with a real community feel ❤️❤️❤️
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June 2022 by Rhonda K.
Went for a tour and was very impressed with the classes offered and the facility until I was told there was no bathroom on the entire level where the main fitness room was, and where the social area was located that you could sit down and have something to eat or drink ( no handwashing , really?) , just a flight of steep steps to the lower level and NO elevator. Not everyone has the best knees every day to go up and down a steep flight of steps nor interrupt their fitness class looking for a bathroom on a different level . I was told" you can get in your car and drive around the building to the back lower level to use the bathroom or the pool if you can't take the stairs down " For this much money per month in 2022 this is way out dated and not senior friendly. I was ready to sign up for membership and a training package but changed my mind
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March 2022 by Brenda Kurtz
I’ve been a member for 8 years and love this gym! The staff are very friendly and helpful. Everyone encourages and supports each other, it has a great small family feel. I highly recommended this gym!!!
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March 2022 by Loralee Galvan-Prather
I love the classes at SPRFC!! They have something for everyone at every level. The instructors & staff are so welcoming.
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January 2022 by Patra Maloy
Please don't leave anything in your car. My car window was smashed with property stolen at 10:30 in the morning. Police told me I'm not the only one .
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November 2021 by Zayda garcia zamora
Best gym, always clean and nice environment to workout. Staff people are very nice and professional.
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November 2021 by Joseph Lowery
As someone who sells gym equipment for a living I can tell you that SPRFC is the best gym in the area. Their cardio machines include top of the line Life Fitness stairmasters, Concept2 Rowers, ellipticals, treadmills, spin bikes, etc. Also, the weight room is out of this world for anyone whose passion is weight training. They have Body Master benches and equipment, Hammer Strength plate loaded machines, newer Life Fitness machines with weight stacks, and a large selection of dumbbells. This gym has it all. Additionally their staff is top notch and extremely welcoming. I joined two or so weeks ago and can’t say enough great things about this facility.
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October 2021 by Mikey D
Has everything you’ll need to include all weights, pool, classes and friendly atmosphere. Never too crowded.
