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“Most of the time I have no idea what I’m doing, but the staff there are ready to help at all time. Great suggestions and saved a lot of my time going back and forth for parts etc. highly recommended!”
“Great customer service!!! I needed a 25 ft roll of a specific type of wire fencing, but was unable to find it at Home Depot, Lowe’s or Amazon. Park Hardware was the only place that could get it for me. I went to Park Hardware on a Tuesday to order it and I picked it up at the store Friday morning just 3 days later. Chris is the gentleman who helped me and he was fantastic. He even provided a much appreciated military discount.”
“Staff is very helpful and polite. In 2024 it's unusual to receive "Customer service" so it was a pleasure to shop there. Big difference from big box stores”
“A visit was made there because we were looking for unique, contemporary hardware for our newly purchased doors.Sophie was patient with scattered inquiries regarding door pulls, shower heads, and hammered sinks. A quote was provided for our wish list. Once we stain the doors, we'll submit an order for our fabulous choices.”
“All home improvement projects and everyday home accessory needs should start at Ace. Not only are their prices fair but the local knowledge cannot be found at a big box store. Ace is my first stop and in most cases also my last stop. Thanks for being in the neighborhood!
Update: Still my go to spot for all those little and big weekend projects.”
“I LOVE this place! Friendly and knowledgeable staff. Not in a hurry and have time to speak with you and offer suggestions and help you find the right item! Outstanding customer service all the time!”
“I ended up at my local Glen Burnie store and didn’t have my wallet. The local customer service is always on point.
I’m grateful that they knew me and they helped me through the check out process with my Tractor Supply membership account.
Hands down the BEST CUSTOMER SERVICE AROUND!”
“Went in to buy a grill after striking out at another location and Jeff was a huge help!! He set us up with an order for a cover and helped us pick out two kinds of pellets that are new-user friendly.”
“I had a great experience at Ace Hardware in Severna Park, MD. I was looking to order some lawn equipment and Andre was very helpful in assisting me with my order. He was knowledgeable about the products and made sure I got exactly what I needed. I highly recommend this hardware store to anyone looking for quality products and excellent customer service.”
“I was having a plumbing problem and neither Lowe's or Home Depot had the parts I needed to fix the issue. Had resigned myself to calling an expensive plumber out. Someone recommended to check Ferguson plumbing supply and I'm grateful they did. Received excellent customer service from the knowledgeable staff member. I showed him the broken piece of pipe and explained the issue. He immediately got me the two parts I needed and was on my way. Fixed issue perfectly. Big thanks to that man!”
“I was able to find almost everything I needed with ease.
The staff are very polite, friendly, and helpful.
I love I can bring my dog with me so long as he behaves.”
“We purchased carpeting from this Home Depot store. Claudia made sure we were buying the carpeting that best met our needs.
When it came time for the installation we had a problem with the delivery of our carpeting. The store manager Paul got in touch with the installation crew on a Saturday morning and had them contact me to coordinate the installation. Paul then called me back to make sure the installers had contacted me. That's great customer service.”
“Really enjoyed working with Rosalie (5 stars). Purchased a dining room set and chandelier. Items were delivered w/in the same month which is a plus. Would love to purchase more lighting only if their team would install. Took my electrician longer than expected to assemble and install the chandelier, but overall quality is great!I gave 4 stars only because the table leg had a minor ding near the foot, but noticeable considering the money paid. RH called to fixed it, but they’re using a contractor to fix it rather than their own technician. They have yet to reach out. Will update review when and if it does happen.”
6:30AM - 4:30PM
8975 Henkels Ln, Annapolis Junction
Hardware Stores
“This is the place you need to get the job done. They repair tools and take care of tools on warranty. Next door they have a showroom when day have a great inventoryScrews to expensive piece of equipmentThis is the place where I go when i need safety PPE Tools and anything in-between the customer service is above 5 stars and this goes from Amee from tool repairs to all the guys at the sale desk. All of them are Great.I Only wish they work after 4:30 pm and Saturdays at least half of day sometimes its difficult for us the construction workers to get there before 4:30pmThank you guys!!”
“This one has it all! There are two stores fairly close together but this one has everything! The only drawback is the staff members. Not friendly, don’t seem happy with their jobs. Decent selection of sprinklers and parts, (what I was looking for today) plants, especially their outdoor lot selection, loads of grills, great selection of hard flooring and so much more!!”
“I picked up my chest freezer and Daren from customer service helped me check out and loaded it into my car. He was very polite and great to work with, made it an easy process.”
“I HOPE this gets to the Manager or the Owner of This particular store in Glen Burnie because I just want to say with my whole heart that I was treated SOOO VERYYY NICELY & ABOVE & BEYOND by the ladies Trish or Tricia(she has pretty blue hair)& Also the other lady name Vicki that works with her at the Very front of the store at the customer service counter. I came in to look for something & the young lady & Trish/Tricia helped me by pointing me in the right direction & I didn't see it & then Vicki looked it up to help assist me to find Exactly what I wanted. We Both went to the aisle & it wasn't on the floor but instead it was up on the VERY TOP shelf & Vicki generously went to get the step ladder to climb up Safely to get it for me just so I can be satisfied to get what I came for & I'm telling you I REALLY DO APPRECIATE THEM BOTH & I Seriously HOPE & PRAY they get NOTICED & REWARDED for this bcos Every store don't have Great staff that Literally greet you & Also help assist you like way they did just to make sure I was happy. I was put First & Treated VERY NICELY WITHOUT A DOUBT & They're Always sweet to many others & greet them with the same respect & hospitality just like they gave me. This is my regular store that's near me that I go to for the things I need & I Wouldn't want this to go Unmentioned or Unrecognized when they BOTH
definitely should be recognized for their hard team work & that's what it's all about....Thanks So much ladies, You're the Best!!? ? ???”
“Thanks to Pro Associate Victoria Harvey who was very helpful in assisting me during my visit at and Opeyemi Ajelanke. Thank you for your patience and the excellent customer service you so freely provided.”
“HD is typical box hardware store with competitive prices to the " other" box hardware store. Sometimes items vary between locations. Easy access and parking. Staff is usually knowledgeable and helpful by answering customer questions”
“I'm not the most talented at DIY, but I always find what I need here for basic home repair. I also like their garden shop and lighting department for upgrading my surroundings a bit.”
“I'm not a fan of going to Home Depot, but my experience at this HD was Excellent! The customer service was surprisingly well, especially from employee by the name of John. He was knowledgeable about the products and informed me about my cabinet, which I had just ordered it online through a different associate. If you ever have to handle business at Home Depot, I can say the customer service at this phone is better than most. Thank you, John.”
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“Wow. They made it much easier to order and deliver bathroom cabinets than I thought it could be. First class. Everyone I worked with down to the delivery driver was awesome.
I got a quote of all items and a rendering of my cabinets to help me make sure I had what I wanted. I got a heads up the day after order that 3 cabinets were on back order. The date they shared for all items to arrive was spot on. The delivery was the day after they recieved all cabinets. The delivery was exactly when they said it would be - no 6 hour time frame like many deliveries.
Thank you to your people. You made my purchase so easy.”