-
January 2024 by Brandi Powell
This location lost my glasses more than 2 years ago and have yet to replace them with a comparable frame! For almost 9 months they lied to me. Them mailed me a pair of glasses that didn't belong to me. I had to call them and let them know the fake pair didn't pass inspection. I was told I would receive my replacement pair. Then the owner sold the business. I contacted the new owner, had to get my old frame information (which is now discontinued) and haven't heard back since. I've drove over a hour to the store multiple time, and no one is ever there. I need my glasses!
-
December 2023 by S. Reavis
Went out of business. Can not pick up my order. Dr. Kaplan retired.
-
November 2023 by Sierra Stewart
I guess this place is closed! I have called multiple times and left messages and no response!! When I called it’s just the automated system. You can’t even speak with anyone
-
August 2023 by Judith Minkove
I fell this morning, and one side of my glasses ended up bent, making them crooked on my face. Fortunately, I stopped in at the Liberty Rd. Pearle Vision Center in Baltimore, and Felicia made quick work of fixing them.Thank you so much, Felicia! And thanks to Destiny, the lovely receptionist! I highly recommend Pearle Vision. Great service; superb results.
-
August 2023 by Denise James
My experience with PVC was 10. Friendly staff and very clean. But I hate8r waiting room chairs. There's no back. It's only bars and they was very uncomfortable on my back.
-
July 2023 by Leesa Wilson-Townes
On 7/5/23 I had a comprehensive eye exam with Dr. Lee D. Caplan at Pearle Vision Optical, 8134 Liberty Road 21244. This was my first visit as a new patient. I was highly impressed from the moment walking in the door with a smile and warm greeting from staff. Within a second of walking in the door I was asked my name and Dr. Caplan came walking towards and escorted me to the back where he was very calm, patient, kind and gentle with his approach. Dr. Caplan proceeded to ask if I had any concerns while examining my eyes. This office has one of the best state of the art technology and equipment allowing them to provide an optimal vision care for each and every patient. I’ve never had a camera to look in the back of my eyes and then was able to see photo of what my eyes looked like. The exam was called vision exam with refraction and fungus photography Optomap. The Optomap is a camera system developed to take wide angle pictures of the retina and it’s non-invasive. It produces a 200 degree color view of the back of the eye for studying retinal diseases and no dilation is required. I was so happy and impressed with this doctors skill, experience, knowledge and talent, as he proceeded to tell me based on the exam…I had a floater in my left eye due to age (61) and very tiny cataract in my right eye. Within one to two weeks my eyeglasses will be ready, so I’ll be returning to pick them up. What else can I say about my experience with this doctor, staff and office but highly recommend anyone who’s in need of eye exam…please go to Pearle Vision where you will find the best caring, dedicated and supportive Optometrist-Dr. Lee D. Caplan and Associates. I will be back every year, annually from this moment forward. Thank you Dr. Caplan!
-
July 2023 by Brooke Womack
I’ve been waiting over a month for my glasses with zero update. Every time I call to speak to the manager, the Receptionist tells me he’s not in that day. When I call back on the day that I was told he would be in, guess what? He’s not in and apparently cannot be located. How is there not a manager on duty at all times? There is no reason I should not have received a phone call from him by now. I’m tired of being given the runaround. This is terrible customer service. I will never return to this location
-
July 2023 by Kenneth Rainey
First visit was excellent. Staff was extremely attentive to my needs. Doctor was awesome.
-
July 2023 by Joy Matthews
Destiny and Felicia at the Liberty Rd Baltimore Maryland location is the reason I’m a pearl vision customer because of their outstanding customer service and support I highly would recommend their service to family and friends
-
June 2023 by Christina Miller
Everyone at the store was great and I had a wonderful experience.
-
May 2023 by Kris Long
It’s so ridiculous that I have to wait for my eye glasses to pickup. It’s been almost a month now and I still haven’t receive them. Not even an update call to let me know what’s going on. Still waiting waiting waiting….
-
May 2023 by Ellis Barksdale
I find the team very friendly, professional and willing to help. Nice experience.
-
April 2023 by Felicia McCormick
Dr Caplan is a great guy to have for a doctor! The staff is friendly and ready to help!
-
April 2023 by DOLL Wilson-Ford
I had a great experience.The doctor was excellent.Felicia and Destiny were great as well.
-
April 2023 by Janice Greene
OMG I can see!My eyes were gradually loosing focus and I thought I was going to need surgery but Dr. Caplan worked his magic and with elegant new Coach frames I’m a new woman. I can see!Thank you Pearle Vision.
