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September 2022 by Yojan Moreno
(Translated by Google) Good attention(Original)Buena atencion
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March 2022 by Kay T.
The employee all need to be fired they don't know what they are doing at all I asked why my phone wasn't working the guy working there Malik was extremely unprofessional his answer was that it didn't happened happen to me before so I don't know ? HUH These are the people representing T-Mobile ??? That's absolutely mind boggling
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August 2021 by Carlyn P.
I had Boostmobile and an S8. I wanted to switch to another provider and upgrade my phone. This was a two day process because they did not have the S20 FE in stock. So this review explores both experiences. Day 1: The Introduction of Tmobile service plans, learning how the phone trade ins work, phone payments coverage over the 24 months, credit check, etc. Things to Note: * Switching service providers and phones is like purchasing a car. The process was hella complex and long. * Come with time on your hands. * I went from paying $50/month with boost to $91/month with Tmobile. If I didnt get an upgraded phone, my service bill would be $70/month (auto pay). I think the $20 increase in service cost was worth it. Pros: * I worked with a young lady named Lauren. She was A+ with me. She was very knowledgeable about the Tmobile process, products, and services. I asked a million questions and she patiently answered them even if that meant providing clarity on what she just said. If she didnt guide me though the process, I would have quit. That's a promise. * At one point, Lauren quoted me a total cost that was way past what I wanted to pay. She was not deterred. She made a recommendation that worked out to lower my monthly cost by $12/month. I appreciate that. * Since they didnt have the S20 in stock, they put the Tmobile sim card in my S8 (and removed the Boostmobile sim). That evening, I experienced a major difference in service. My group texts worked, I was able to be on a call and surf the internet at the same time, etc. I know...things that should be simple. Cons: * It was a long process. There are so many "if this than thats." You have to listen to every word spoken because if you miss something you will miss the fine print. Day 2: My phone was delivered to me in two days as promised. Although the phone was not activated, I was able to transfer my contacts, calendars, text messages, etc. using Samsung Switch. That was empowering. After I set up the new phone, I took it to Tmobile for activation. It took less than 3 minutes for the representative to switch things over. Swift and to the point. Overall, I am delighted with my switch to Tmobile. My phone experience to 100 times better.
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August 2021 by Google user
Opulent service, I’m satisfied and content with the treatment provided. Especially the man up front by the name of Jonathan
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October 2020 by kristelly castro
Amazing service !! The employee Jonathan helped me so much!
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September 2020 by Kevin Cruz
(Translated by Google) It changed my life(Original)Me cambio la vida
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August 2020 by black butler service
Opulent service, I’m satisfied and content with the treatment provided. Especially the man up front by the name of Jonathan
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September 2019 by abiola lawal
The front desk lady is very rude and blunt, she doesn't take time to explain anything to you. Bad customer service.
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February 2019 by Lauren S.
Would give 0 stars if I could, do not I REPEAT do not go here, you will be wasting your time. They were unhelpful and unwilling to listen to the issue I was having, then proceeded to tell me what the call representatives already told me was incorrect. They then told me their system was down and that I should try a different store. Just go to another store, don't waste your time here!
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October 2018 by Rebecca Simons
They weren't professional when I expressed my concerns in having a broken phone. They never told me about insurance and when I went I had to pay the full price of a phone and didn't receive any discounts. They are quick to get you in and out the door but don't take the time to explain nor offer additional features like insurance. I wont be going back to that location anymore.
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October 2018 by ZombieDave .
I have it as my data :D
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July 2018 by Destiny Hayes
I had to buy another phone and they told me I would only get discounts for me and my husband if i got a new number. Also when i go, most of the time they are closed. Seems like employees are gone most of the day.
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November 2017 by Daniel Lim
Great Service !!
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July 2017 by Ayanna g
Great Service, and very friendly people. They go above and beyond to help people.
