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July 2023 by Andrew A.
Made an appointment for an oil change. The place was completely empty when I arrived so I pulled up to the garage. Looked around for the manager to check in. He was out smoking in his car. He came out and reprimanded me for parking in the wrong place. I requested a refund for my deposit they required for the oil filter, and cancelled the appointment.
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June 2023 by Sharon W.
Got a flat on a visit to Baltimore - found them on yelp and called to ask about the tire I needed. When I got there Jerome got the tire I wanted from a sister store and it was on in under an hour. Great service, good price, and made a rotten situation as easy as possible. Definitely recommend!
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March 2023 by Chris S.
My car needed a new tire, so I scheduled an appointment. That morning someone called in sick and they were short staffed. Working against that adversity, they were still quickly able to get the tires and install them. Very professional and they did a great job.
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September 2022 by Jen F.
I made an appointment on 8/31 for a front brake pad replacement on 9/7 at 2pm. I go in and they say they don't have the stock and with none around they will have to get me in next week. This is unacceptable service. The whole point of making an appointment is to get the service at that time, not to wait a week. This sucks because they are a few blocks from where I live.
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June 2022 by Sarita S.
Outstanding service..Jerome was very knowledgeable and helpful! He went above and beyond!!! If you need a reliable car repair place..this is it!
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June 2022 by Phat P.
Took my Honda CRV here to get a new battery. They initially quoted us $250 for a new installed battery. When my son went picked up his car, they charged us $350 that included battery cost $170, installation fee $140, and disposal fee $40. When we questioned how long it take to swap out the battery, the manager wouldn't answer but said corporate price for new battery installation labor is $140. "We can't change that." But since I brought it to their attention, they'll give us a $40 discount. If you have AAA, they will charge you $19.99 for installation fee. I would not come here or any of their branches. Seems like greedy corporate policy or shady manager. Come here at your own risk of being screwed over. I had a great experience the last time I used this business (a little over a year ago). I just realized after reading some of the newer reviews here that our great experience was before the departure of Rick and Drew. This all makes sense now why the current management/ownership acts like a stereotypical sleazy auto repair business.
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May 2022 by Deb R.
We've been taking our car here for years and always experienced great service and fair pricing. They are now under new ownership/management and that is no longer the case. Would not recommend or go back.
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May 2022 by Terry S.
I took my car here for a quick oil change and they were very punctual and helpful with everything! They also gave me a breakdown sheet on the fixes that my car needed and in what order I should do them in and how urgent each thing was. Super helpful!
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March 2022 by Kaiser S.
Been coming here for 8 yrs and was surprised to see someone else (not Rick or Drew) at the front desk when I went in for an oil change recently. Dropped off the car and got a call a couple of hours later. When I picked up my car, I noticed there wasn't a new sticker with the next mileage for an oil change. Seemed a bit fishy. And then I realized they didn't fill my tires with air or reset my car oil change indicator (like they have done every other time). The front desk also said my battery was fine but the battery receipt said "replace battery". I question whether they actually did anything to the car. They did try to sell me wipers and an air filter. As others have said, I wouldn't recommend as their attention to detail is severely lacking and borderline sketchy.
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January 2022 by Clay P.
Needed to get a brake looked at and dropped my car off Tuesday around 10:30. The guy at the counter said his mechanic would be in later and he'd give me a call with an update and an estimate. By 4:30 pm I hadn't heard anything and called but didn't get anyone. I call again 15-20 minutes later and the guy I dealt with earlier picks up. His mechanic hadn't looked at it yet and he assured me they will get on it promptly and he'll call me back with an update before they close. Well, I never got a call back. I call again the next morning and they still haven't looked at it. The guy assured me again they will look at it. He calls back within 45 minutes and says I'll need to order an entire parts kit in order to get a specific bolt for my break housing, and that said bolt is not in stock anywhere in there system. He quotes me a price and I say I'll call him back after I think it over. I look online and the bolt appears to be everywhere so I go order it myself, as a single piece of hardware, and for much much cheaper than they quoted, and I go pick it up. I call the guy and say I'll bring it by for them to install. He then tells me there mechanic had to leave and they couldn't put it in today. Long story short I showed up and installed it myself. It was a standard bolt, maybe 5/8 - 2inches that you could have picked up at any hardware store. Never going to them again. Incredibly suspicious that I was being BS'ed every step of the way, ended up having to acquire the parts and do the labor myself over the course of 2 days for a brake job that should have taken 3 minutes and cost 10-20 bucks, and both times I showed up in person a mechanic in the shop was just sitting playing games on his phone and wouldn't even go get the front desk guy when he saw me. Absolutely disappointing service. PS there was more wrong with the break I found out later, they had diagnosed the issue with as little effort as they could have and didn't even look at the actual break they just saw a bolt missing on the housing and then stopped all further inspection into the issue. Terrible practice as a mechanic
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December 2021 by Proma C.
I will change my review if I ever get any reply. Seems like they are ridiculously busy or something because they are impossible to even get a confirmation from. I have been trying to get an appt. confirmation since Thursday afternoon. No reply as of Monday night. I have emailed twice, called four times (finally someone picked up and said to call back tomorrow...bc they couldn't help me over the phone today) with no option to leave a voicemail. I also requested an appt. two times online - absolutely nothing. It shouldn't be this difficult to get some sort of reply and doesn't seem like they want new business. I see they commented on my review but no one has gotten back to me about an oil change at this point.
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November 2021 by Darranae C.
if I could give this place zero stars I would... my car has been in this shop for 11 days now because they claim they can't find the part for my car. But I called around and I found the part just like that. Absolute TRASH!! Don't go here for services
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October 2021 by Amanda F.
What happened to Rick?! Beware he is gone now and the shop has gone down the drain. I dropped off my flat tire Tuesday morning because they told me it would be hours to plug it up. I said I probably couldn't make it back before they closed so I could grab it in the morning and they said no problem. I ended up getting off of work early so I called to see if it was ready and it wasn't !! I ended up going back in the morning to pick it up like the original plan and they still hadn't done it! I didn't even waste the rest of my time. I took my tire and left. The front desk worker is careless and lazy. Go somewhere else don't waste your time!!!
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August 2021 by Jesse J.
Got a tire patch and they poked a second hole, I guess because they missed the first time. They didn't patch it so my tire went flat again. I also was supposed to get a tire rotation, but the same tire went flat in the same exact position, so it doesn't seem they actually rotated my tires. I was also supposed to get a wheel balance, who knows if they did that. They were never friendly. They didn't seem to care about much of anything. They took like 4 hours somehow. Terrible. I will literally never come here again.
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July 2021 by T S.
I know a few things about cars (e.g.., check the oil, change a tire, put air in the tires, etc.) . I learned this from my grandfather. But today i needed assistance before heading on a long road trip and despite being extremely busy Jeff came to my rescue! He put air in my tires and provided me with a detailed lesson about caring for my car. Outstanding informative service!
