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March 2024 by Brian Yedinak
Quick hassle free repairs, great customer service!
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March 2024 by melvin williams
Great location fast and friendly
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March 2024 by Scott Corbin
Had our Nissan Rogue repaired at Caliber Collision. Receptionist Hannah was friendly and attentive when we dropped the vehicle off. Mike the manager made sure vehicle was ready when promised, and I was kept informed of progress in repairs by text message throughout the process. Great Job! Highly recommend Caliber in Middle River!
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March 2024 by Michael Brown
I had an excellent experience with Caliber collision. The repairs on my car were done with precision and care, and I was particularly impressed by the outstanding service provided by Hannah, the receptionist. Her professionalism and attentiveness added a positive touch to the overall experience. Highly recommend their services!
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February 2024 by D. Edward Vogel
I just picked up my car from Caliper Collision at 9624 Pulaski Hwy, in Middle River, MD. They did a tremendous job and in a very short time for me. I wanted to leave this review as I was totally satisfied with their work, and can honestly say one of the best FLAWLESS jobs I have ever seen. Michael was extremely helpful and they even waived my $5.00 Ashley fee... (that is an inside joke..) Ashley was the inside office person who assisted me. I cannot say enough good things, but you are welcome to find out yourself.
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February 2024 by Jonathan Chiodo
Great group. Very reasonable and friendly. Highly recommend.
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February 2024 by CNJ JB
Did Excellent Bodywork, Paint , and Detailing on my 2017 VW Jetta . Detailed Estimates and Rental Car Services Offered. Would use again ..
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February 2024 by Conley Armstrong
I recently entrusted my vehicle to Caliber Collision for necessary repair work, expecting a high level of professionalism and quality. Unfortunately, my experience has been anything but satisfactory, leading me to write this review to express my profound dissatisfaction with the services rendered.Upon dropping off my car, all its features were fully functional, including the hydraulics system for the hood. However, upon receiving my vehicle after the repairs, I immediately noticed a significant issue: the hydraulics on the hood, which had been in perfect working condition, no longer functioned. This was a clear indication that the repair work had been mishandled or overlooked in terms of ensuring that all parts of the vehicle were returned to their pre-accident state.Furthermore, the washer fluid bottle was not properly secured and bolted down, demonstrating a lack of attention to detail that I find unacceptable for a service that prides itself on restoring vehicles to their original condition. Additionally, the splash guard, which I was explicitly assured by the manager would be replaced, remains unchanged. This broken promise is not only disappointing but also reflects poorly on the establishment's reliability and communication with clients.The absence of follow-up calls to inform me of the repair status, or to clarify any changes in the service agreement, particularly regarding the splash guard replacement, further compounds my frustration. It was only after I initiated contact that I learned of the decision not to proceed with the replacement, a decision that was contrary to previous assurances.Given these unresolved issues, I am left with no choice but to consider legal action if the situation is not rectified to my satisfaction. It is my hope that Caliber Collision will take immediate steps to address these failures in service delivery and quality assurance. Repair services, especially from a reputed provider, should not result in additional inconveniences for the customer. I expect a prompt resolution to these issues, ensuring that my vehicle is restored to its proper condition, as initially promised.In conclusion, my experience with Caliber Collision has been deeply unsatisfactory. The lack of proper repair work, coupled with poor communication and unfulfilled promises, has left me regretting my decision to use their services. I strongly urge potential customers to consider my experience when choosing a collision repair service.
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January 2024 by Epsychiatriq LLC
This repair shop is the one I trust to send my cars to. They consistently deliver exceptional results and provide a high level of expertise
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January 2024 by John Willis (Antaeus02)
Great collision repair shop. The staff were friendly, professional and were able to get my car repair stated and finished looking new quickly. Thank.
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January 2024 by Andrea Lewis
Ricco was in charge of my repairs. Ga w frequent up and greY customer service. Also communicated well with my insurance
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December 2023 by Sonya Gadson
Matt and his Team provided stellar service and did a FANTASTIC JOB restoring my car to its beautiful state! Please take a look at the before and after photos! I would highly recommend these guys to repair your vehicle!
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December 2023 by Andrew Stoltzfus
The folks at Caliber did a great job restoring my car. Matt was informative and accurate regarding my car’s timeline for repairs based on what was needed, and they got it back to me faster than expected. Friendly and helpful workers there. Great service overall and a huge peace of mind for me to have it back in this shape.
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December 2023 by Carrie Hagstrom
Caliber Collision on Pulaski Hwy made the repair process so much less stressful! Everyone was very helpful, from calling and speaking with the front desk staff to talking with Matt about the repairs. He was thorough in explaining the process to me, including insurance, and took the time to answer all my questions. He kept me informed throughout the process as well. The rear end of my car looks brand new after the repairs, and it took less time than they initially estimated. I appreciate how smooth and stress-free they made the entire process!
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December 2023 by Diane Fletcher
Caliber Collision is definitely the place to go for vehicle repairs. The entire team is friendly and efficient making our visit pleasant from start to finish. Our car was cleaned inside and out when we picked it up which was an added surprise!Services: Painting
