Towing in Manchester, MD

“Last weekend, the alternator in my car died. The problem was that I needed to have it towed almost 100 miles, and I needed to ride with the driver. AAA said they had no way to convey the message to the driver and they couldn't guarantee he would be able to take me. Sure enough, when Biz got to my car, he knew nothing about it. Even though he really didn't have room, he moved things around so I could ride in the truck comfortably. My car and I were treated great for the 2 hour drive. Biz was very pleasant and stopped frequently on the highway to make sure the car straps were secure. He navigated the backroads to the shop like a pro. My car was in good hands. Overall, it was a great experience, and I highly recommend the driver (Biz) and the tow company.”

“I stopped here to put fuel into my vehicle. I was about to get out of the passenger's seat and offer to pump the fuel, as it was chilly, although my sweet step-mum had beaten me to it. She had almost gotten out of the vehicle when a lovely gentleman who is employed here, offered to pump the fuel. I know, I know, this is likely nothing new to you East Coasters but we recently moved here from The Southwest. The translation of that is, " We moved here from the land of mañana or do it yourself."
This was quite likely, the first time that I was politely handed the bill of sale, on a small clipboard, to sign. Both of my children went silent, trying to extrapolate what was occurring.
We thanked him and insisted on a small tip. He tried to refuse it, but I did not want to model that for my children!
Finally, he acquiesced and accepted. To top it off, he then offered lollipops to my little ones in the back seat, and they went nuts with their mandatory, "Thank you, sir!'
We departed feeling great about this part of the country's people and really, we felt a little bit better about humanity, even if only for a short while.
Fabulous service!”

“We had some, what turned into serious, issues with our van. They were very courteous and professional in dealing with the van and our frustrations.
They worked to get it right in the end (it wasn't their fault to begin with). They even dropped the van off to my wife's work so she would have it to ride home.
Good people and their process was awesome. They took pictures of the assessments, then you could choose what you wanted to get fixed and they provided progress messages along the way. Very cool and felt good to see what they were talking about.
The pictures and videos they sent of the troubleshooting process helps so much to build trust. I didn't feel like I was being taken for at all.
We will be returning.”