REI is a popular store for outdoor recreation gear, offering a wide range of products including bikes, clothing, and outdoor accessories. Customers appreciate the helpful and knowledgeable staff who assist with gear selection, bike servicing, and other needs. The store is known for its clean and friendly environment, making shopping enjoyable. REI also sells national park passes, which customers find convenient. The staff often go above and beyond to provide excellent customer service, with mentions of helpful, patient, and kind employees. REI stands behind its products with a 100% satisfaction guarantee and designs its own award-winning gear and clothing. Whether for beginners or experienced outdoor enthusiasts, REI is a trusted destination for outdoor gear and recreation needs.
Great, friendly customer service of the likes that I haven't really gotten often from today's corporate driven stores. Got a nice new pair of shoes (Hoka, super comfy!) and felt the membership was worth it even if I don't expect to use it often, I can definitely see myself returning for what I do need.
May 2026
Always a great shopping experience here. Staff are friendly, knowledgeable and helpful. Can't beat the quality products and their top notch customer service.
October 2025
It's my preferred shop for outdoorsy apparel in the States.
