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September 2024 by Veronica Williams
Excellent customer service!
Thank you, Camilla, for keeping me informed about the QX80’s arrival and ensuring someone was available to assist once my husband and I arrived at the dealership.
We left with an upgraded 2024 QX60 Autobiography, which we absolutely love.
Thank you, Josh, Bobby and Chris, for first greeting us warmly when we walked through the door and being transparent during the entire process. Josh, thank you for suggesting that we take the car home as a complimentary rental to explore the benefits of this luxury upgrade--it helped seal deal.
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September 2024 by Emilee Ladra
I’ll be honest. I’ve been looking for an upgrade from my first hand-me-down car for about two years now. I’ve been skeptical because of the market nowadays, but continued to look. I take a look at the q50s outside & I’m greeted by Wayne Jiggetts Jr. with a smile (yes, I’m name dropping this man because he, BY FAR, gave me the best customer service yet) Buying a car is a huge purchase, but I was greeted with hospitality and transparency. I was WELL taken care of and there is no chance I would have gotten the deal I did anywhere else WITH the kindness and compassion I did from the staff today. Chris was also very helpful in finance. Great team! Thank you for making it possible for me to get my dream car!
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September 2024 by Cecelia Rose
This is by far the best experience I’ve had even looking at a vehicle and made the experience a BREEZE! It was a weight off your shoulders lots of dealership don’t seem to accommodate customers in there needs/WANTS but here you get both i had a wonderful sales with Cindy and also her partner Josh over at Infinity and they work along side a professional in finance which you don’t see often at all in Maryland if your looking into a new vehicle don’t forget to stop in for newer or used vehicles…10 out of 10!
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September 2024 by Karen Hunt Reynolds
I took my 2017 Infinite QX60 in due to AC problems. After having the car all day they found my oil pan needed to be replaced and that the AC motor needed to be replaced for $3330 ? I wouldn’t allow them to fix it and had someone else look at it. The person who checked it out realized I desperately needed a new battery. Once he changed the battery the AC was pumping air like a pro. I’m so very disappointed in this dealership. I feel like they were perfectly willing to take advantage of me to the tune of $3300 for something that doesn’t need to be replaced. Do better Infinite.
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September 2024 by HappyGirl
My service rep Chris is truly the best. He always takes the extra time to make sure I am happy with our service.
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August 2024 by drummer4944
The service team is always pleasant and very informative. Plus I bought my last vehicle from this dealership.
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August 2024 by RODNEY WALKER
Friendly, knowledgeable staff; management showed their appreciation of purchase; front desk morning lady was especially welcoming!
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August 2024 by Rodney
8/21/24. I came into to receive service for my car. It went very smooth and thanks to Chris for having great energy and excellent service. True professional and a stand up guy. I know everything is going to go well when he’s in attendance.
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August 2024 by Michael mattevi
Cynthia was wonderful She kept me up to date on delivery of my vehicle and made me feel truly special A+++
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August 2024 by Sheena Bolding
I’ve used this service center for almost 10 years now. Always received great customer service, but my last experience left me a bit frustrated. I typically work with Chris, but I don’t know if he was off or no longer works for the company. I took my car in for an oil change, which I thought included a tire rotation as standard, especially when I purchased the tires from you 5 months ago, but of course my tires weren’t rotated and the pressure wasn’t even adjusted as I requested. Also, now there’s a 3% charge to use a credit card- that’s nuts, especially because I’ve had service bills of almost $2000 in the past. So I must take time out of my day to take my car elsewhere for a tire rotation.
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August 2024 by Damon Bowen
My experience today was great. I’m happy that your service is improving, addressing the issues presented as apposed to pressure to pay for recommended issue.
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August 2024 by reginald riley
I'm satisfied with my car saleswoman. She did a fantastic job.
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August 2024 by Steven Schollian
Great job
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August 2024 by Christina Fenwick
Nationwide’s service a top notch! Not only were they able to get me in without an appointment, but it didn’t take as long as anticipated. Also kind, professional and not pushy.
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August 2024 by Rob Jonson
I never in a million years thought I'd be leaving a FIVE star review for a car dealership but here we are!
Cari and the team behind her weren't just adequate, they were Aces, each one of them. The GM should be proud of his team.
They procured and processed the car we wanted, sold it at a fair price and had the car AND the paperwork ready to go when we arrived.
It simply could not have been easier.
Special shout out to that peach of a salesgirl Cari who went way above what normal salespeople so. She drove to NJ to get our car for us!
