Gramophone has built a strong reputation over five decades for its expertise in custom home theater and high-end music system installations. Located in Timonium, the company offers a variety of services including the installation of world-class HiFi speakers, A/V components, smart home automation, lighting, and shading systems. Their showrooms feature two luxurious home theaters, a high-end audio room, and a sound room, providing customers with the opportunity to compare and select their preferred headphones and audio equipment. The business is known for its excellent customer service. Customers highlight the promptness and kindness of staff when resolving issues, such as TV stand problems or troubleshooting home theater setups. The team, including knowledgeable managers and technicians, demonstrates patience and dedication, often staying beyond hours to ensure satisfaction. Gramophone’s advice and support are described as outstanding, with staff guiding clients through choosing equipment suited to their budgets and needs, and providing follow-up assistance after installations. In addition to in-store services, Gramophone runs SKY, a direct-to-consumer eCommerce website that offers access to their prestigious brands and products nationwide. Customers appreciate the quality of the equipment, praising the workmanship, communication, and professionalism of the team. Many mention being blown away by the performance of their audio and video systems, as well as the durability and reduced glare of the picture quality. Overall, Gramophone is recognized for delivering exceptional products and support, making it a trusted choice for indoor and outdoor multimedia upgrades, and maintaining a high level of customer satisfaction and confidence.
Tyler and Christian were personable, professional, and patient with homeowner training. They truly deserve 5 stars!
May 2024
I attended a listening party that was TRULY a listening party! I enjoyed the presentations from Sony, Stewart Screens, and Naim & Focal. I left there with so much knowledge and desires… especially for the Sonus Faber and Focal products. BTW, the valet parking was quite the treat. Well done Gramophone!
May 2024
Magnificent! Wonderful array of electronics, lighting, and furniture. High-end. Friendly, knowledgeable representatives.
