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August 2024 by Mike McNett
will be moving my money elsewhere. cedar point have better people. a LOT MORE FRIENDLY AND HELPFUL
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August 2024 by Lyn Schramm
So sorry that drive thru here at the NFCU will no longer be available. This service for those who are walking impaired will no longer be able to make deposits or withdrawals.
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July 2024 by Ann Cea
Kiara so rude!!???
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June 2024 by Curtis Hufford
Easy to set up and use their accounts. Always treated well here
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April 2024 by Carlyle Schrader
I wanted to write a kind word for Darius (possibly spelled wrong as I wasn’t there and heard of him over the phone)
This gentleman assisted my mother with a variety of issues today and did so with kindness and patience. I am extremely grateful to him for going above and beyond. I appreciate anyone that takes care of my parents while I’m out of the country.
Keep up the great work, and I hope you get a raise/promotion. You deserve it!
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April 2024 by Karl Chimiak
Friendly, professional and courteous!
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February 2024 by Zach Watson
Drive thru and ATMs work well. Never had an issue with the staff inside and they are always nice. One of the best NFCUs I've been to.
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October 2023 by Michael Ragan
I retired in 2012. Found a nice home and went to Navy Federal for a loan. They denied me be cause my new job,despite being a job with an $85k salary, was for a government contractor. Lost that house but found another nicer and my agent connected me with PNC who said thank you for your service, here's your loan, and for A FULL % point below what NFCU offered. I hope this is fixed today. PNC should not be more patriotic than NFCU. But, as to today's issue. My truck was totaled because some kid was on a cell phone. NFCU received the check from the insurance company, took almost a week to cash, then sent the lien release..via standard mail and told me they could not do anything for me until it's been 10 days. I can't get my money from the insurance company so I can get a new vehicle till insurance gets the lien. NFCU knows this. In a situation where you know your member is in a bad situation l, trying to save $1.50 to send it priority 1-2 day vice standard is not the right thing for your members. Not to mention until it's all done, NFCU is saying they have to charge me 2.5% more interest than I was paying on the former loan (which is only 2 months old by the way) on a new until this loan shows paid off on my credit report. They won't work with me despite knowing it's going to happen. So I either wait another month for my credit report to clear, or pay an additional $70 per month for the same size loan. NFCU, you can do better for your members. Please fix these issues.
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October 2023 by Randy Rambo
I want to start by saying this is not the branch's fault but I do believe this is a Navy Federal issue. I started a business a while ago and at the time I opened an account with Navy Federal since it was easy. I called a couple of months after opening my account to let Navy Federal that I would no longer need my business account and if they could help me close it. they then went on to explain that I needed to fill out a form that they had to close so I did to my surprise, I did some things wrong and my account was not closed so a year later as I writing this review I got a letter stating that I have insufficient funds on my business account to make sure to pay it so to say I was surprised was an understatement. So I called support and asked why they never closed it a year ago and they stated I did not complete the form correctly that it was my fault and that they sent me an email to an account that to me was closed and I never received anything to my house stating that I needed to complete my application so regardless the rep was really disrespectful and to add salt to the insult the rep then goes on to say he, by the way, pay us the amount and I will close your account today with no regards to this form they had me complete that apparently I got wrong. needles to say I expected more from the Navy Federal but I am extremely disappointed in my experience
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August 2023 by L B
NFCU could not track deposits because the bank lump all desposits on same day into one full amount and NFCU tellers had problems locating deposite amounts. Also, moved money out of pending then place it back in account to clear another item. I never heard of any financial institution moving money in and out of pending just to place it back as not cleared. If I could rate no star I would.
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August 2023 by Frank Greenhill
Friendly and knowledgeable staff
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August 2023 by William Brower
Good service .
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August 2023 by Shark Lover
A few years ago I would have rated 5 stars. I don’t know what happened here but the terrible attitudes and annoyance at helping customers is glaringly obvious.
Not so long ago my husband and I went in for a small loan- the person helping “us” refused to acknowledge me. Every question I’d ask they turn and give the answer to my husband like he was the one that asked it. I ended up asking why I couldn’t be answered directly- they in turn answered this question to him… again.
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August 2023 by Joseph Wendell Dyer
a lasting benefit of defense work!
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August 2023 by Karl 3%
Always delighted with the fabulous customer service
