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April 2023 by Phyllis Wheeler
Great customer service!!
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January 2023 by Brian Cooper
The owner is rude when faced with questions or requests for adjustments, and applies little to no attention to detail when engraving projects. Expect your project to be "close enough," every time. I lost count of how many of my projects were misaligned or just done incorrectly, had no art proof provided, and received no notification of project completion for days or more. In some cases, my request was misunderstood regardless of providing specific directions and reference images, with no phone call or email requesting clarification before engraving.Today I went to pick up a project that had been done before, asking that it be done the same way as before, with PLENTY of very specific details and images, only to be engraved incorrectly AGAIN. Now, I have been informed I have to PAY for the incorrect engraving work to get my materials back...which I can't even use now. Basically, I'm out $80 because of the business owner's incompetence, ability to read directions, look at images, and communicate. If they mess up your project, don't expect for them to make it right because in her mind, SHE is right regardless of her own error.
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January 2023 by Amanda Seawright
While this company does great work, this is the second time I've experienced them completing the work "without" my permission and sending an invoice. I have inquired about costs for services only to be told by the front desk person that the boss was not there to give an estimate, that I would be called to be given a price estimate prior to work, received no calls or prices and just received an invoice saying everything is done!!! Unprofessional. Then the owner got very nasty saying the front desk guy must not have relayed correctly, your employee Ma'am. In such a business why would I not be able to get an estimate when dropping off items to be mounted, engraved whatever the service? I leave with the understanding that I'll receive some notice from you as to cost via a call or email before you proceed, only to hear nothing but receive a final bill saying you did the job and I either pay what you tell me the final product costs or you take it all apart... truly unprofessional!! While I know non of the businesses work for free and absolutely no one expects you to do so, especially "small businesses" I would like to at least have an estimated cost beforehand and not you tell me I completed the work now pay for it...UNPROFESSIONAL
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January 2022 by Crystal Goldring
When I made contact, I had sporadic thoughts of how I wanted my plaque to look. On the day of pick-up, I was stunned with amazement. Outstanding Quality Crafting. They take your ideas and create brilliant pieces of what I refer to as, Works of Art. Thank you so much!!!!!!! I will recommend to ALL!!!!!! Absolutely visiting again!!!
