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December 2023 by Adam M.
The sales guys at the front are awful extremely disrespectful. They are definitely willing to screw and take advantage of women who don't know what they doing. If you want a honest or semi honest shop this is not the place. We tried to get these tires installed based on the appoint we booked but when my wife arrived they they degrading and rude. They said they didn't have the tires and tried to up sell her different ones twice the cost. Then after she said no the said they could order them but wouldn't honor the quoted price. The new price would have been over $340, and gave no justification of why all why being extremely short. I only wish I could give 0 stars.
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June 2023 by Christy Kelly
If you value your life or your wallet DO NOT go to Mr Tire. Paid for a new brake job: rotors, calipers & pads. When the car was picked up the brakes were worse…felt like the car was driving over boulders when braking. Tried three different times for them to fix the problem. They wanted to charge more money to fix them because they claimed they were fine & they also charged for bogus services. Fourth time I requested to have the mgr test drive the car with me. He said he would fix the car with new rotors & pads. The day after getting them fixed the brakes weren’t working and had to press them to the floor to stop. Brought the car to Hill Auto for service and they found a pinhole leak in the brake line and said the car is too dangerous to drive. Very suspicious! If I could honestly rate them it would be negative stars for the time, frustration and worry.
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May 2023 by Ellen Underwood
They had me make an appointment for an oil change when I went, and they didn’t even have my oil for my car which tells me they didn’t even care to check in just told me to come in on a Saturday and waste my time
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April 2023 by John Gosford
Prices a little high. Concern is that staff try to find ways to avoid work or get out of it. I don’t think I will ever go back.
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April 2023 by Savannah McGee
DO NOT have your car serviced here!!!!I needed my brakes replaced so I brought my car here on a Saturday morning after making the appointment the Sunday before. They had my car from Saturday-Wednesday.. I picked it up Wednesday and the brakes were absolutely not bled properly so I called and spoke with James. I brought it back that night because I could not drive it to work and to drop my infant off at daycare as it was not safe. Thursday comes and they said they fixed the problem… okay so I pick it up. Still the same issue. Friday morning I call to speak with Bobby the manager and he is unwilling to help or give any discount for this issue. He did say I could bring my car back Saturday but I honestly do not even want them touching my only vehicle anymore. Never again will my family or I get our vehicle serviced here.
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March 2023 by Luke K.
My mom is a widow and was trusting in Mr. Tire to help her figure out why her tire kept leaking air. Mr. Tire had no solution and ultimately was zero help. Went to Big Ed's and they found a nail in her tire and patched it for $25. definitely go to Big Ed's instead of Mr. Tire. front desk man is certainly kind and charming but they suck as a tire service. maybe hire better car technicians and then I'll reconsider
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March 2023 by Frank D.
Horrible customer service. My son goes to college in SC where it is ac weather already. His ac system was not holding a charge and was planning on coming home for a few days, so I called the Leonardtown location to set up an appointment thirst thing Monday morning. Arrived at the appointment time of to find out that the ac tech wasn't there that day because he "worked too many hours last week". Pretty annoying, but went ahead and rescheduled for Tuesday morning. Got there and they said they would look at it first thing and give me a call mid morning. By early afternoon, no call, so I called them. The manager said that the machine was broke and they couldn't look at it. He had no response as to why I wasn't called right away. But he did say that I wouldn't be charged anything. Gee, thanks for not charging me for doing absolutely nothing and wasting 2 days of me trying to get the ac fixed. Will never trust another Mr. Tire again.
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February 2023 by Karen S
Favorite mr tire location for sure, they always can squeeze me in, even for same day appointments. Tom is always helpful and a delight to talk to and he always offers to show me the problems on my car. Came by for the convenience, stayed around for Tom ??
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January 2023 by C. Sperling
The man in charge, sorry I forget his name, was very nice and professional. Great service.
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January 2023 by Richard Bamberger
Seems like a decent shop. Front desk associate was good about explaining services and even showed me on my car where a certain issue was.
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January 2023 by Katia Duffy
So happy with my experience today! I called to set up an appointment for an oil change and the gentleman on the phone was very friendly and helpful. They squeezed me in today. My tire pressure sensor was broken and they fixed it complimentary. Awesome service! Definitely will be back!
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October 2022 by David Hamilton
Brought car in for tire losing air each day. They couldn't find the leak. Charged me $55. Tire still flat every morning. Complete waste of time and money. Avoid this place.
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October 2022 by Christina Hilliard
I highly recommend this Mr. Tire. I had a flat tire close to there closing time & was helped without compliant. It was a bad valve stem that needed to be replaced. Felt like I didn't wait that long & cost was reasonable.
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August 2022 by Jim Caudill
The Manager Rick; was very honest and helpful. He fixed an issue that may have been impossible otherwise. When the location's Alignment Tech was called away for an emergency; he was quick to act to obtain an alternate Tech from another location. Both he and his Tech; nicknamed "Q" were both the reason why I would return here for my routine maintenance again.
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August 2022 by Brenda Hyland
Professional and courteous service from all staff. Provided additional information on changing tire, i.e. procedure and tool location. Showed us the damaged part, and possible future problems to watch for.Definitely will return for future services.