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December 2020 by Doreen S.
This is the greatest Veterinary practice I have ever been to, Dr Goodwin is the best and very caring. I highly recommend this vet to care for your pets health
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October 2020 by Cynthia M.
When I first went to Laytonsville I fell in love with Dr. Godwin and her staff. They always remembered my dog's name and knew the breed well. Dr. Godwin was blunt but very knowledgeable. The prices were fair and I always felt like the vet techs were kind to my pets and myself. I used to drive at least 45 minutes just to go to Laytonsville Animal hospital. But recently I have been very disappointed in their services. With the new COVID restrictions, my husband waited over an hour outside after checking in with the front desk only to be told that they forgot about him. And this was for an emergency visit. Our cat was seen and an exam was performed and they said the cat was healthy and sent him home. Our cat clearly wasn't okay since he was still lethargic and wasn't eating or drinking. We returned the next day and more tests were completed, and once again they said he was healthy and sent him home. We brought him back again and they then did a scan after we personally requested one and they saw he had an obstruction and needed surgery. He was kept overnight and we were told he was receiving fluids. When we picked him up the next day, he was dropped off outside on the sidewalk and his pee pad in the crate was completely drenched in urine. He was completely wet all over from sitting in the urine. Driving home even with the window open, I had to hold my nose because of the strong smell. I called their front desk and all they could say was that they didn't notice it. They didn't apologize. Nothing. After surgery directions indicated that he was not to get wet for at least 10 days, but we had no choice but to wash him since he smelled very strongly of urine. We also noticed that when we would make appointments that we would automatically be matched up with a new doctor there and not Dr. Godwin or any of the other vets. We will return to have the sutures removed but will be looking elsewhere for a new vet. We also did not appreciate the newer vet pushing for certain vaccinations for our dogs. We understood that they need to express why they feel they are necessary, but we shouldn't feel pressured or guilty for chosing which vaccinations we want for our animals. I also have a fearful dog and due to Covid, I could not go inside with my dog. When my dog was returned, she was covered in p*** on her rear end and had obviously pooped from fear, but was not cleaned at all and was sent out to me to put in her car crate and have to wash her at home because it had smeared and smelled horrible. This is a dog that is all white, so I am very surprised that they would have not checked her temperature and noticed this! This was also with the newest vet there.
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October 2020 by Tie W.
I don't think this clinic emphasizes on its administrative abilities despite all the praises on its patient care. I attempted to follow up for an appointment for my new puppy only met with an online new client registration form with 2 days no replies. What's the point of patient care if you can't even bring the patient in? Knowing my puppy's immunization must be conducted in time I will follow up with other willing hospitals and make sure no one I know will waste their time with this place.
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June 2020 by Jennifer E.
After using this practice for over 25 years I am not sure what has happened but it has taken a bad turn. The last two times I took our pup in I did not feel we had the care I was use to. But everyone has bad days. So two weeks ago when I could tell 14 year old pup was not good as he not not interested in food. So we went to get some help? With COVID we could not go in with him. So without us the vet checked him, did blood work, gave his an anti-nausea shot and some appetite stimulant pills and sold me 6 cans of ID dog food. All of that did nothing for him. At this point he has not eaten for 3 days. The next morning I left a message early (7:30 am) hoping to be the first call back. I phoned around 10 am to be put on hold for 20 minutes and no pick-up. At 11:30 am I still had no call so I sent an email to the front desk as directed by the automatic text they send when you leave a message. At 1:30 pm I called again and was put on hold for 20 minutes with no pick-up. At this point my pup had been just lying on the floor but could not get him to eat any food. At 2:30 I called again and begged them to not put me on hold. The woman who answered ask if I was checking in. I said no but I really needed help with my pup. She said that someone would get to me. I sat on hold again for 15 minutes and when someone did pick-up they hung up on me. At this point I am in tears and knew I needed to find help elsewhere. I did find a vet that could help me and had to put my pup down at a caring but unfamiliar place to us. I finally received a call from the vet a WEEK later asking how pup was. I expected better care from a place that I was loyal to for 25 years.
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February 2020 by MJ Devo
Boarded my dog, it's sort of like a pet country club. They have time in the yard , which is a plus rather than just being walked.
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June 2019 by Tsz W.
This is simply the best veterinary practice I've ever used. Super reasonable, expert service and everyone has been super pleasant. I was almost hesitant to write this review because it's difficult enough to get an appointment sometimes but I wanted to acknowledge how pleased I've been with their staff.
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April 2019 by Susan B.
Writing this review breaks my heart because I have been with Laytonsville Veterinary practice for decades...they were located on Rte 108 when I first went to them. I have seen all of the vets except for the newest vet who just graduated and return to this practice after having been a tech there. All of these other vets are terrific and so are the usual receptionists. The techs are also very good. But they have a new young receptionist who deserves less than one star and for the first time, I had to put my foot down and make a scene. Let me explain. My 2 cats were very old and one of them reached the advanced stages of kidney disease. Dr. Keener (who has been treating them for years) and I decided to try a week of fluid injections for the younger cat (18 years old) but the older cat (20 years old) was doing okay. A week later the older cat had totally changed and was failing. I requested an appointment with Dr. Keener to see if they should be both put down - she and I had talked about it just for the younger cat. The day before I got a call from this new receptionist telling me that Dr. Keener had a family emergency and the receptionist needed to reschedule my appointment for a different time the same day. I explained the situation and said I wanted to be sure the same technician (Kelsey) was present so she can validate the dramatic change in my older cat since Dr. Keener would not be there. The decision was now whether BOTH cats would need to be put down. I arrived the next morning to find out she disregarded my request about having the tech be present. Also she scheduled us with the ONLY vet they had never seen. The decision was to be made and implemented that visit. I made a scene and she was able to have us see Dr. Fitzpatrick...who was absolutely wonderful. I have interacted with all of the receptionists and they have been wonderful. This one was horrid and was not apologetic. Dr. Godwin...you can do much better! I would never come back to your practice with my next pet if this is an example of the type of front desk person I have to deal with. I previously had a cat put down with this same practice so I understood the procedure but this person's attitude is unacceptable. Again, Dr. Fitzpatrick and the tech were wonderful and both cats were together their entire life and entered the next world together.
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March 2019 by Charles B.
Our dog has issues with nail trim and Dr Fitzpatrick and his staff did a great job and even after a bit of sedation, our dog was not over medicated and in really good condition when I picked him up. 2nd time there and it was the same as before. Done with our old vet clinic, on Redland RD, Laytonsville Vet joint is awesome. The vets and staff are were great and new all the local customers and their dogs as they came in.
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January 2019 by Catherine L.
Will never take my new pup to this practice because of the treatment of my older dog before he passed. I took my older dog to get his nails clipped there. Two young techs took him in the back room. Upon his return, every nail was bleeding. They had cut into the quick on every nail and did not put the powder substance to help stop the bleeding. By the time I got home with my dog, my car seat was a bloody mess. Our dog also suffered from nightmares after this visit -- crying out. My dog was also diagnosed with bladder cancer which was inoperable. We were monitoring the growth with sonograms. Told the vet, Dr. Godwin, I did not want my dog to suffer nor experience pain, and out of the blue, she said she could put him down now. I looked at her in shock. Advised no because he was not in pain and my husband and I wanted to be there for our dog when the decision was made. When the day finally arrived to put our dog down, the Dr. Godwin flippantly said, "So you're actually going to do this?" Why asked the question when we scheduled it. Making the decision to put our dog down was not an easy decision. When we saw him in pain, we knew we were doing the right thing. The vet does not have a good bed side manner and seemed moody on the different visits to the practice. While I know Dr. Godwin has put down many animals when their time comes, she could still express some empathy for those clients that made this difficult decision. We have found another vet for our new pup and he actually likes going there.
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December 2018 by Victoria R.
I switched to Laytonsville Vet after they accommodated me when my other vet wasn't able to and I've had such a great experience! Not only have the doctors been great, but the staff went above and beyond helping me brainstorm crate training ideas and ways to keep my energetic puppy stimulated when he couldn't play after a surgery. The doctors and techs are thorough with my dog and patient with all my new dog mom questions! I highly recommend it here :)
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August 2018 by Mary A.
One is way way way too generous! A complete rip off. Wrong medication given, Incorrect dosage given, pets returned with problems after surgery and office visits, higher costs than other vets for INDEXX procedures. Many other people have complained in the waiting room and online about having to come back repeatedly, with no regard for solving the pet's health problem, so that they can continue to collect more money.
