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July 2024 by Mary Christianson
Al Jackson was so kind to me. He took time in explaining many aspects of my phone to me.
Was patient and exemplifies what Verizon should be all the time. I have not had this experience in other stores especially the corporate stores .
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June 2024 by Christine Brown
I am absolutely appalled by the lack of compassion and customer service at this Verizon store. My 73-year-old nana lost her Apple Watch, which she received for free as part of a promotion when she purchased a new iPhone with their service a year ago. When she tried to buy a new watch from them, the store callously demanded payment for the lost watch before they would sell her a new one.
This is beyond unacceptable. It is cruel and exploitative to demand payment from a customer who was given the watch as a free promotional item. My nana was simply trying to replace something that was lost, and instead of receiving help and understanding, she was met with apathetic responses and demands.
Verizon, is this how you treat your loyal customers? By extorting money from them over a lost promotional item? Shame on you! This experience has left a terrible impression, and I will be advising everyone I know to steer clear of this store and reconsider their relationship with Verizon altogether.
Do better, Verizon. Show some humanity and respect for your customers, especially our seniors who deserve better treatment than this.
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June 2024 by fred brooks
This was one of the best experiences I've ever had. The staff immediately greeted me when I entered the store. The person that assisted me Al Jackson was incredible. He was patient and very informative. He made sure I understood the whole process. I left feeling very good about my purchases. Kudos!
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April 2024 by Ny S
I came in to inquire about an Apple Watch. I was greeted and offered assistance almost immediately upon coming into the store. Patrice was the woman who assisted me. She was phenomenal in helping me pick the best device for what I was looking for, she was also extremely informative and had been able to answer any questions I had. When my watch arrived Patrice came in and assisted in setting up the watch pairing it with my mobile device.
Very happy with my experience!
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March 2024 by Ronald Sikes
Antonio was the best great Verizon store
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March 2024 by Vernon Plater
Had a great experience AL was very good knowledgeable and professional he sets a great atmosphere will definitely come back
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March 2024 by Vanessa
In and out quick with a brand new Galaxy s24 Ultra for a great price with trade in. Store was quiet. Rep was quick & efficient.
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February 2024 by Carla Makell
On Feb 7, I visited the Verizon store in Laurel, MD, because my daughter’s (Cay) phone was displaying a solid ‘green screen’. Cay was in Louisiana (LA) on vacation with a non-operable phone.A pleasant saleslady (I didn’t get her name), served me. I shared the info and asked how can Cay get an immediate phone fix in LA. The saleslady proceeded with researching the issue and discovered this was a known issue. Since we had insurance Asurion was contacted.The Asurion operator, contacted the Apple store in LA for an appointment to get her phone fixed. The store didn’t have any appointments until the following week. The operator continued searching for a place that could do an immediate fix. She contacted uBreakiFix in LA. They had an opening and got her right in. Cay’s phone was fixed! The best part is because she had insurance, the cost was $0.A HUGE “Thank You” to the saleslady in Laurel, MD and the Asurion operator for working together for a VICTORIOUS ending!
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January 2024 by Dominique Speight
Poor customer service! Mr. HOLLEY, was upfront about the trade in process but once it came to some issues on my account he was NOT honest. He knew exactly what the ending transaction would be but instead he charged me for items that did not benefit me(the customer) in the long run. They just want your money! As a sales/store manager in the retail(financial services) industry for 10 years always be upfront with your customer, that’s how you retain customer rentention.
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January 2024 by David Schoolfield
Thank you!! Your customer service and ability to explain trade-ins and outright purchasing new devices has proven my point to purchase from the Columbia store. Please note, customer experience is key in developing repeat/loyal customers!
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December 2023 by Dina Garza
Walked in to add a new line to account. 2 people working. Multiple families waiting. No sign ins. Completely ignored. Walked out and went to Columbia
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December 2023 by Abel F
Alphonso went above and beyond. Great product knowledge, offered us additional promotions, helped us transfer data to our new phones, and even drove to another store to pick up a phone he didn't have in stock. I will ask for him next time
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November 2023 by Rosemarie A Tucci
Benjamin from the Laurel Verizon, has been wonderful, have been patient with me through the whole process, including downloading and uploading information from my old phone to my new phone. He also recommend some new products, along with my new phone. He kept me up to date of the process. Very knowledgable of the tech side of things and very good people skills. I felt much at ease. It was a productive and enjoyable experience. I highly recommend him to assist me in any new products. He was great!! Rosemarie A. Tucci.
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September 2023 by David Graver
What a dump
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September 2023 by rev lydia ruiz
Good knowledgeable people that made the systems delays tolerable. very supportive people. check your system, they have to put up with a lot of system delays.
