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September 2024 by Joshua Bushee
Amazing dealership!! They always look out for me!! Shout-out Mike the manager and Gage, they looked out for me this past week when my car had something come up out of no where. They always go the extra mile!
Mike the manager always treat me like family!
Appreciate y’all fellas!!
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August 2024 by james dean
Fabulous experience buying a slightly used 2024 Acura RDX from Tony tonight. Of the half dozen car purchases over many years (including two Acura purchases), Tony stood out. He was lightning fast at getting back to me AND, most importantly, when I came with my wife and kid to pick up the vehicle. No upsales, no nonsense, exactly as advertised. The car was ready, Victor (who did tax/tag) was quick and efficient, and we were out of there in maybe 20 mins? Highly recommend!
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August 2024 by Ryan Zimmerman
Purchased a vehicle from this dealership over a year ago. That experience was fine.
The service center? Terrible. They use touch car washes. I got the vehicle paint corrected and ceramic coated. I specifically asked the advisor to make sure they didn't wash it and emphasized it. Came back to me washed and swirled. This was over two months ago and I just let it go. Decided to never go back.
Recently, I went to go get my oil changed somewhere else. Vehicle takes 3.5 quarts, they put in 7. Most likely never changed it, just added oil and sent it on its way. Oil came out super sludgy and black. They made sure to wash it for me though ?♂️.
Do not recommend.
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August 2024 by The ModernDeborah
Another awesome visit with Acura of Laurel. Oil change this time.
New service specialist Gage. He was awesome and honest about future needs of my vehicle.
I was in and out.
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August 2024 by Vonny Von
Great Experience. The sales person Brandon Hayes was incredible excellent service. Always very helpful and very informative. He gave us the best options. Definitely this is the place to buy your car.
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August 2024 by Joey Montgomery
Great dealership. Purchased a car and the process could not have gone any smoother. Ask for Tony in sales, he was awesome to work with. Not pushy at all. Even the Finance Manager, Victor was great to work with. Probably the easiest car purchase I have ever made.
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August 2024 by Lori Franks
Tarsis offered exceptional customer service during my B1 appointment. He, Carlos, the detail and service teams went out of there way to help me remove some crystalized liquid that was sprayed all over my car. I am very thankful they were able to identify the issue and correct it for me. Exceptional service all the way around. Thanks team!
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August 2024 by Sandria S
Sir James, My Service advisor is the best always makes his self available. The job always gets done! James makes the visit personal like it’s his vehicle thats getting serviced, Thanks James Washington your the best service advisor at Acura hands down.
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August 2024 by Isaac Gaw
I went in to purchase an Integra A Spec w/ Tech but left feeling disappointed. The "product specialist," Brian Keys, was incredibly rude and unwilling to cooperate. Despite test-driving the car and being ready to discuss pricing, he rushed me and wouldn't allow me time to consider my purchase. I promptly walked out, and he even refused to provide me with an offer paper. His behavior was extremely unprofessional, and as a result, I will not be returning.
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August 2024 by Gaye Broadway
Acura of Laurel service department staff are always pleasant. They explain everything and keep me updated on the status of my vehicle. The waiting area and restrooms are always clean and well stocked. Thank you Acura of Laurel
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August 2024 by Pamela Gipson-Durden
Great experience getting my service done at the service center. My Service rep was personable and professional. They completed my service faster than I anticipated! I took the shuttle service to a nearby shopping center and the service techs that took me and picked me up were super cool with excellent conversations in the car. I also liked that when they were done with my car, they came to pick me up and waited for me while I finished checking out at the store. Super sweet! Highly recommend this place
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July 2024 by Melissa Groom
The car is great but the service is awful.. had brand new versace sunglasses stolen from my old car while i was buying the new car. Was not given a spare tire , nor was i informed iy didnt come with a spare. Had find out the hard way at 1 am on the side of the highway . Was told i got a kit instead of a spare . Can fix a gash in a tire with a kit . Then was so rudely asked by Bruce the used car manager. “ what i wanted him to do about it “
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June 2024 by Patricia Graham
The customer service rep, Gage, was very friendly and helpful. He listened to my concerns and confirmed some of my issues. He was clear in explaining what was going on with my car and I felt heard and satisfied with the service. Gage was great!
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June 2024 by ER BrooksDanner
Good customer service!
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June 2024 by Saehe Franco
(PROFESSIONAL) AS ALWAYS, TOP OF THE LINE SERVICE.??????.
