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December 2023 by Shamara J.
I shop at Target some times. They have a Starbuck in the store. They have deals and sales from time to time. They also have a pharmacy.
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December 2023 by LeAndra M.
If there was a lower option that is what that is the rating they would have received. It is unacceptable at 7:50 to have all of your employees on break and or have gone for the day as this was explained to me at the customer service desk. as I was approaching the customer service desk the two individuals that were conversing at the register we're all of a sudden walking away. I ask for the manager and was told the manager was also on break. I'm not sure how the manager along with all of her employees are all on break at the same time. Jessica the manager was nowhere to be found. The individual that I spoke to at the desk proceeded to walk away in order to speak with someone on the other end of the walkie-talkie. Then return to the customer service desk to say unfortunately she's not available so you're just gonna have to wait. I asked for the store number and the individual could not provide me with that information. There were numerous issues and hazards around the store. while walking around the store, I saw a total of three employees. Yes it is back to school time. However, it's not OK to have the shelves looking like we're in the middle of some type of pandemic, and nothing is available. Normally you hear the walkies of team members reminding them of time to do checks not here. I know there was no one doing checks because someone had spilled a coffee all over the floor in the. oh with all the paper towels, and no one was anywhere to be found. This is unsanitary and it is a hazard. for the amount of money individual spend going to target This is unacceptable. people work very hard for their money and to walk into a store that does not close until two hours later into fine lines wrapped around corners because every employee wants to be on a break including the manager. this store was not kept well, and if no one's gonna be on the floor two hours before the store closed, what is the use of being open? The cashier that was on the floor. Joanne was very polite and had called for assistance numerous times. not only was the one line that was open packed all of the self check out. We're also packed and there were lines for both. this store needs to be managed by someone that is going to dedicate the time in the energy needed to run the store properly. It is unacceptable to have a store open when there are no employees to run it. The store did not close at 8 PM there were still two hours remaining, and every employee that was still on the clock, except the two individuals at the customer service desk who tried to run away and Joanne the cashier and the two individuals I saw, flying around the corner with restocking items in the beauty section. as I mentioned earlier, I am not new to this area and I have been to this target numerous times. Over the years this target has definitely gone downhill and the team that is in place to run. The store seems to be having a problem, knowing how to manage the schedules. the manager along with the team members seem to need training on how to run a store in win breaks are allowed and when they are not. Things should be staggered not everyone goes on break at the same time and also employees should not tell customers that basically there's no one there to help them. I asked if I could check out at the customer service desk and was told I'm sorry we can't check you out here. I asked if someone else could come on the floor to check the people out and I was told everyone was on break or had gone home. Target is a place many people go to spend money and in this community that is the only target option. I have watched as the shopping center has changed throughout the years, and target has remain in place. Which is a great thing for Target however, this dramatic turn for the worse is not good for the community. It is very important to value your customers. It is also important to value the place where you work. Taking pride in what you do every day should be a nonnegotiable. you are representing a company when you show up to work every day. In
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October 2023 by Smitty S.
This store always just seems to be a complete mess no matter what time of day . Shelves are only half way stocked at time . However the staff here is always friendly . Parking is never an issue .
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September 2023 by Anon 4.
I wish I could give 0 stars for my experience. A man was creeping around the store following a girl who couldn't be more than 15 years old. I saw him following her and he saw me follow him for five isles or so. In a world where young women are getting followed and traffic every day I went up the the young girl woman to woman and let her know that a man is following you please be careful. At this point the man approached me and my husband aggressively and said he was undercover security and that the young girl was being watched. He threw his hands up at my husband and even said "what now" THREATENING my husband in target in front of our two year old son as if he were going to fight my husband. This man is "Johnny" and this was at 6:45 at the Laurel target. Johnny is a terrible representation of target with how he handled his job and then trying to fight me and my husband (in front of our two year old son) for looking out for a young child. I hope that target moves forward with BETTER EMPLOYEES
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July 2023 by Matthew U.
Overall, this was a well put together store that was able to afford me to pick up a majority of my list I needed. I don't remember much about my shopping experience since I have visited so many Target locations in the area, but one thing does stick out in my mind here. I was in search starch, whether it be of the corn variety or otherwise. I searched the shelves, searched the app, and just happened to find an employee on the floor to help me find the item. I'll be honest here, I had no idea where corn starch would be located in a store, like which section. I had gone to what I had thought would be equated to a baking section, but didn't see it. The employee punched in what I was looking for, after some confusion (I had to explain that the starch I was looking for was food based, and not meant for laundering). He took me over to where it said it was, and after about a half second of looking he just told me that they were sold out. Hmm, ok... In fact, they were not sold out, he still had no idea what corn starch was. After he walked away, I grabbed the box I needed and started to make my way about the store towards the front. I guess subconsciously I wanted the employee to see they had it, because I walked by him again in hopes he could see what I was actually looking for.
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June 2023 by Mary H.
Waited online to pickup my order for over 30min. One person working the line for exchanges/returns and order pickup who has to walk back and forth across the entire store just to pickup merchandise! They cherry pick people out of the line to service them depending on what they need to and disregard the other people who have been waiting much much longer. Plenty of other workers walking back and forth looking at the long line but not willing to help. I won't be coming to this location EVER again! Target needs to higher someone to analyze the logistics of their customer service and how to manage preorders.
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March 2023 by Anita Harris
Trying to order online was difficult; getting someone to answer the phone to know the status of my order was impossible! Won't ever order online nor will I recommend the service to others! I will try Walmart next time.
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January 2023 by Giselle H.
Love this target, it's always clean and well organized and the pharmacy staff is super friendly helpful especially Marrium and Kim
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October 2022 by Sonya D.
Very disappointed with target today. I went to the grocery store before coming here but since I was there picking up odds & ends, I decided to get some things I forgot in the grocery store. I was looking for Shredded or a head of lettuce, a couple of salads for lunch, butter and vegetable broth! I get to the nicely redesigned produce section and immediately felt sick seeing all of the rotting lettuce on the shelf, just waiting to go home with someone who didn't notice. With the amount of employees walking around completing online orders, I couldn't believe they didn't see what was so plain to see by a customer. The store is beautifully re-designed but it would really be nice to know someone is either removing food, that's past the sell by date and/or looks like someone walked on the products. The prices don't match the value here and I hope that changed very fast. The store also wasn't that busy during this time of day.
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August 2022 by B L T.
Target has been my favorite store This particular Target is off course . Needs alot of attention.merchandise are everywhere. On the floor you will see overstock item It's not presentable like it should be. I have faith at this particular "Target "store But you know what Walmart down the road is awesome
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June 2022 by Angela W.
Who has ever heard of a clothing store without a fitting room? I had a basket full of clothing (swimsuits, shirts, shorts) to try on and then get to the fitting room and it's closed. There's only the one fitting room and it's closed! So, you can't try on any of the clothes. The sign reads "sorry for the inconvenience." That's more than an inconvenience. I'm not about to buy a basket full of clothing most of which I know will probably not fit properly just to have to turn around and bring those items back. It's freaking ridiculous!! There should be a sign at the entrance of the store that indicates the fitting room is closed and you will be unable to try on any of the clothes! What a waste of time!!!
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June 2022 by Doug K.
The close down the main registers and force customers to use self checkout. I hate self check out. It takes twice as long when there's a problem having to wait for someone to help you.
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May 2022 by Yvonne C.
Let me start by saying I love target pick up service. I usually use to target in Glen Burnie or middle River, and they're wonderful. However this was Not the best pickup experience! The weather was rainy, I arrived notified the store Of my parking place. Received a message that said due to high demand it's taking longer than normal. I was the only one in the pick up parking places. I waited 20 minutes, tried to call the store Selection to guest services, no answer. Called back Two more times... No answer. Three cars pulled up parked waited a bit and and left. I called other departments in the store... No answer. I moved to a different parking place went in the store, and there was one associate standing there waiting on a gentleman. Quite a few other people were standing in the back chatting. No one came forward to help. Someone was walking through and she said are you being helped and I said no I'm not, I've been waiting outside. She said oh we don't come outside when it's raining. Well that's great but maybe TARGET should let THEIR CUSTOMERS know.. And I said you don't let your customers know and she said no we're very busy. I asked to speak to a manager, after a very short wait the manager came over, she was very polite and apologetic, and basically said that Target took away their ability to notify people when they can't bring out things, their phone lines were down due to construction, and there's pretty much nothing they can do. I consider this a major fail for Target. I will stay with my usual stores, they come out in the rain. To be fair though, this was a severe storm that's why I waited initially before I even let them know I was there because I didn't want someone coming out in the storm. But seriously Target, let your customers know that your associates do not come outside in inclement weather. There is nothing that tells us that. But more importantly teach them to answer the phone!
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April 2022 by Tanisha B.
The target location in Laurel is clean and is usually fully stocked of items. This store is extremely crowded on the weekends and I would suggest shopping here during the weekdays or doing drive up services for your convenient. This location has several convenient drive-up spaces for those who have the target app. I usually wait no longer than five minutes at the most for my items, especially when I tell the app I'm in route. The drive-up app is the best feature ever.
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December 2021 by Sharon W.
We were at Total Wine and I wanted to check the holiday baking section at Target for some cookie/cupcake toppers. The thing that impressed me the most about this store is that it's huge. Maybe because it's all on one level it just seemed like a big store, but the baking section was in the far, back corner away from the entrance and it seems like we walked a long, long way. The baking aisle was pretty picked over but I found what I was looking for and headed to the checkout section. On the way there, Rich noticed the DVDs and we picked up a Christmas movie we didn't already have. The self check-out line was long. Rich noticed that the ones with cashiers actually had shorter lines so we got in one of those. There seemed to be a lot of employees around, so I'm not sure why they didn't open up more lines and/or maybe have someone helping direct customers. Our cashier seemed a little frazzled, but she got the job done and I certainly don't blame her for feeling a bit stressed working in a store just weeks before Christmas!
