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February 2024 by Casey Glass
The serviceHere is amazing, the store manager Deon is amazing the staff is friendly and knows all the answers. Do yourself a favor and come to this tmobile store.
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January 2024 by Liliana Di-Majo
Thank you Elijah for being so helpful with the upgrade of my new phone!
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January 2024 by Everton Barnes
System down but Briana and staff was very helpful.
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January 2024 by Kevin Proctor
First time at a t mobile and a gentlemen named Marloy assisted me he gave me the best price on my phone and a great bundle and helped me save on a lot. He took his time with me and went step by step and educated me on everything. Im very appreciative of Marloy for helping me switch from at&t as my phone bill was very high, now its lower and i am saving more money in the future. If you ever go into this store ask for Marloy and he speaks spanish as well for all my spanish speakers !!!
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January 2024 by Sahil Khan
Staff greeted me immediately as I walked through the door.
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December 2023 by beezy beezy
Thank you Jon, Jose, and Luiz, for the great customer service. I highly recommend this location.
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December 2023 by Kadija Kamara
Best service, everyone is so sweet..Jonathan and Deion 10/10 would highly recommend
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December 2023 by Latanya Lesesne
David was awesome, he provided exceptional customer service, thank you
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December 2023 by GA B
Went in to upgrade my iPhone SE & 7 to iPhone 15s. Was told it'd cost me $35 per line for the activation fee in-store, but if I do it online, it'd be free.I did it online and unfortunately it wasn't free so I paid $70 to do the work myself online instead of having someone there do it for me.Two weeks later I went back to the store to verify and once again, I was told it should've been free (different associate). I decided to Google it and found a CNET article from November 2022 saying T-Mobile will charge the fee, regardless of where you do it (online vs in-store)Either the associates are too lazy to do it for you or they're not trained well enough to know T-Mobile's policy.They were courteous enough in both cases, but I'd rather take a curt employee who's correct than a nice one who doesn't know what they're talking about.
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October 2023 by Jonathan Mejia
Customer service was impeccable. Everyone who helped did so in a professional manner while getting my problem solved as quick as possible. Not like other stores where they have you waiting for hours for something so simple. I highly recommend this store
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October 2023 by J Cole
Walked in to employees slouched over tables and a lobby full of confused customers who had no idea whether we had to sign in or wait. No associate even acknowledged our presence. Had to go to the Baltimore Ave location instead. Would say im disappointed, but they always have bad service here.
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September 2023 by Nicole Queen
Stopped by here today because I happen to lose my SIM card (smh, I know) and was immediately greeted by John - who took my name as there was a line of people waiting to get into the store. After waiting around for about 5-10 minutes I was greeted by Jose who is the store manager and he took such great care of me. He was able to solve my problem in 5 mins with a smile. All three gentlemen (Jose, John and Luiz) were amazing and although I don’t usually come into the brick and mortar stores often I’ll make sure to come back to this store if I ever need help! Thank you all!
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September 2023 by Patty Perkinson
Never have I had a more positive experience in the 20+ years I've been with Sprint/T-Mobile. It was amazing even though I ended up having to get a new phone.
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August 2023 by tatiana moreno
Thank you so much for you help DAVID, I didn't buy a phone I just need help with my phone and he helped me with everything!!!!! Thank you again!!! PLEASE ASK FOR DAVID when you go to this location!!!!
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July 2023 by Tony L
Went to store and I ended up upgrading to new iPhones. Team member Brianna was very knowledgeable, patient and professional. Thanks Brianna for all your help!!
