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October 2023 by Jean Whalen
Had a flat tire on our way to Philly on a rainy day, had quick stop from the highway and this gas station provided a quick fix/ service! Very responsive and we didn’t miss our event! Thank you!
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July 2023 by Amanda Ming
DO NOT AND I MEAN DO NOT BRING YOUR CAR THERE!!!!!!!! They charged us $110.00 just to tell me I need a wheel alignment, mind you they didn’t fix anything that was just for him to drive my car for 10 min!!!!!! HORRIBLE HORRIBLE customer service as well!!! If I could give zero stars I would have!!!
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May 2023 by Vijay Kumar
Very nice working staff, very helpful and kind.
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August 2022 by Gee Sum
One of the best Gas for your vehicle.
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August 2022 by Dr Ngozi M Awa
Usual gas ⛽️ station
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May 2022 by david holeman
PLEASE BEWARE! I highly recommend you DO NOT bring your car here for service. Alex the only mechanic on staff is first of all very unprofessional & gets really nasty when you ask about part prices. I bought my car in because my windshield wiper wasn't working. He quickly informed me that it'll cost $90 for him to diagnose the issue. I said fine no problem and then he (Alex) looked at it and told me that I needed to put up a $400 deposit so that he can order a $540 part that he was calling a " body modular system " and quoted me $753 to fix the problem. Well I did give Shell the $400 deposit only to learn the next day shortly after receiving the part that I didn't need the $540 "non refundable" part and all that was needed was cleaning of sticking relays? No parts required, but I was still required to pay Shell the $753 before releasing my car. Because it took Alex a day and a half to find the simple fix. He's also suggested to me on a previous occasion that he's able to pass my cars md inspection "if you know what I mean" This guy if he really has a license treats it as a license to steal. PLEASE BEWARE!
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May 2022 by David H.
PLEASE BEWARE***I highly recommend that you do not take your automobile to the Montpelier Repair Service at the Shell gas station located at 12601 Laurel Bowie Rd. Laurel MD. 20708 for any type of repair service. And here is why. On May 11th 2022, I bought my car in because my windshield wiper stopped working. I explained to Mr. Alex Smith the only mechanic on staff, that my windshield wiper would randomly stop working but this time it appeared to stop for good. He quickly let me know that it would be a $90 charge for him to diagnose the problem. I said that's fine because I need to get to the bottom of this it is a safety issue And that I use my vehicle for work and I am currently transporting my granddaughter to school in the mornings so it needs to be fixed. After looking at my vehicle Alex Smith informed me that I needed to buy what he was calling a "body modular system" And the part would cost $540 and can only be ordered through the dealer. And the total repair cost would be $753 this includes parts and labor. And that I would have to put up a $400 deposit before he would order the part. When I asked Mr. Alex what is the actual name of the part so that I can research it because he was calling it a "body modular system" he began to get really agitated and nasty. After unsuccessfully getting the actual name or part number from Alex Smith for my research. I went ahead and gave the cashier the $400 deposit so that he could go ahead and order this part. I needed my car fixed. The next day after Mr. Alex received the part and installed it he called me to let me know that the part was not the problem and at this point he still didn't know what exactly was wrong with the windshield wiper. But he would put everything back together so that I can pick up the car so that I can transport my granddaughter in the morning and drop the car back off the next day. Roughly an hour later Mr. Alex called me with good news. He said, "Mr. Holeman while putting your car back together I noticed that your relay was sticking and I cleaned it off a little and now it is working fine". I said "Great how much did I owe him since we didn't need that $540 part and in fact no parts where needed?" This is when Mr. Alex Smith informed me that the cost would still be $753 that I had already agreed on with this previous diagnosis of this $540 part because of the amount of time he invested in working on the vehicle. I complained adamantly, but to no avail they would not release my car until I gave them the remaining $353. Correction because of the unclear scribble on the ticket the cashier made it a $348 balance. The next morning while driving my granddaughter to school in the rain guess what? You guessed it the windshield wipers stop working again. I was able to make it to her school and back to the Montpelier Shell service station where Mr. Alex had supposedly fixed my car. I complained to the head manager and he promised me that Mr. Alex would have to fix it with no additional cost. When Mr. Alex arrived he opened the hood took a screwdriver and poked at the the relay and said there it's working. I said that's not a satisfactory repair we need to replace that part and your manager said that you would have to fix it with no additional cost. Mr. Alex absolutely refuse to do anymore to the car without more money out of my pocket. Since leaving the dealership twice so far I've had to in the rain lift my hood and take something and poke on this part that I saw Mr. Alex poke to get my wipers to start working again. I feel that I've been cheated out of $540 for a part that after the fact he tells me is a non refundable part. Had I refundable I received that information up front perhaps I would have gotten a second opinion at the least. Who has a customer buy a $540 non refundable part unless they're absolutely certain that it's needed. On a previous occasion Mr. Alex Smith mentioned to me that he could get my car to pass a Maryland state safety inspection "If you know w
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September 2021 by Argelia Vargas
Super bad service Manager really disrectful. Asked to talk to the owner and he answer that he was playing cards that he is a gambler, I don't care I just needed to talk to someone other than him I don't care if he is a gambler. I'm going to contact corporate so they can do something about this individuals behavior.
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June 2021 by Steven D.
A perfectly fine gas station. I don't understand the low ratings. I showed up, bought some gas, got some coffee from the store. Nothing wrong at all. Clean, friendly, efficient, perfectly OK.
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April 2021 by Teresa Austin
Rude customer service with guy at service center. He yelled at me as I tried to drive to get to another pump.
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April 2021 by OldDragonLady#1 Nunya
Limited store, crowded to offer snacks and drinks.
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October 2020 by Natnael Tamene
Me and my dad come here there's always something wrong with the pump the people are nice so don't get on them for it but don't recommend
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October 2020 by Whats H.
How the hell is the gas station closed i just pulled up the attendant said they don't open till 8am for gas on a Friday not even self pay they turn the machine off he stated very rudely. You're placed on the exit before heading to the parkway for a reason dimwits for people to get gas before they head out! Very inconvenient and unprofessional! There 4 people working when it's closed
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November 2019 by Ron S.
The air machines outside were not working, so I asked the man in the service shop if he could fill the tire for me. I was getting gas and my request just didn't seem like that much to ask. But this long haired fellow was unbelievably nasty, and said "this is a full service shop" we dont fill air! I questioned that, reminding him that if it's full service why wouldnt he do this? Then he relented, but demanded $3.00 to fill it. I told him it wasn't my fault the machine wasn't working, and his reply floored me. "It's not my fault either" !!! Umm, isn't this your service station? What the heck kind of service is that? He kept saying "this is a full service shop". What does that mean? Like, is it not part of the Shell service station? I cant believe Shell would allow such a person to keep his job!
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April 2019 by Andrew R. McPherson
Good station that has diesel
