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July 2024 by Afaan Mubbashir
Worse Gas Station Ever i seen
One of the because one of the Employ he dont know how to talk and Also He Was Cursing at Me front of the other costumers very Disappointed and I Was Regular Costumer of this Gas Station but not anymore i will highly disappointed and I will not be there anymore
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June 2024 by Ms. Juliana Buadu
Unacceptable Car Wash at Shell on Washington Blvd
My experience at the Shell station located at 703 Washington Blvd, Laurel, MD 20707 (station #57543581706) on May 28th, 2024, at 5:24 PM was absolutely unacceptable.
Here's what happened:
Filled up my gas tank and purchased a car wash for $17 at pump #6.
Noticed my car was dirty after sitting under a tree for a week.
Used the provided tools to clean the windows as best I could.
Went through the car wash with my daughter, expecting a thorough clean.
To my disappointment, the car came out looking virtually the same as it went in - barely any soap was used during the wash.
Customer service fail:
I approached the attendant, Ahmad, and explained the situation.
He refused to acknowledge the issue, stating he couldn't compare the car's pre-wash condition.
My offer to show him the car outside was rejected.
When I inquired about a solution, he offered brown paper towels to wipe the car down myself.
This response was unprofessional and dismissive.
The bottom line:
This experience highlights the importance of customer service. As paying customers, we deserve a functional car wash and respectful treatment.
What I recommend:
Avoid the car wash service at this Shell station.
Shell should invest in proper car wash maintenance and staff training, particularly for Ahmad regarding customer service.
I will be sharing this experience on social media platforms and review websites to warn others about the poor car wash service and unprofessional customer interaction.
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June 2024 by Mahmoud
It’s hard to find places in Laurel to eat when you don’t feel like cooking at home. However the chicken here is hard to duplicate even at home let alone restaurants like Popeyes or KFC. Yeah this Krispy Chicken spot in the Shell is dishing out the best chicken one may ever find. It’s not oily or greasy, it’s like fresh and crispy and when you bite into it you’re transported to another dimension.
It’s obviously best when it’s fresh off the frier, which the employees have no problem doing. Politeness and respect are key in life so show the employees some appreciation and respect, and they’ll treat you like royalty anytime they see you ! That’s the secret hehehe :)
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April 2024 by Nisa Pereira
Moycreo could not simply provide me with change. Telling me that he can't open the register unless I purchase something...so does that mean when he clocked in today he had to purchse something before being able to put his bank into his drawer? I have worked retail and you can always open a register with or without purchse. I strictly get gas from this station and this guy is always rude every single time I go into the building and quite honestly I'm fed up, frustrated, and upset and have to come leave a poor review. I don't get how other people have complained about this same man, yet he is still there upsetting people on a daily basis. I literally had to go across the street to ExxonMobil to get change and that gentleman was kind and gave me the change. Not only is he upsetting your guests he is making them not want to come and spend there money there.
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February 2024 by Mary Alice Haft
The car wash covered my new car in grease and no one will do anything about it.
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January 2024 by Tim ONeil
Nice and clean, a good operation.
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January 2024 by Jorge Guzman
The people who work there are very friendly and the food is very good, I always charge gas there, and their car wash is very good.
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October 2023 by Brittany S
Moycreo Was very unprofessional just now around 2:15 PM. on October 22. I paid for gas here just a while ago I noticed I did not have my receipt. I came back in to the store and kindly asked the clerk with the name tag Moycreo if he could print a copy for me, I knew my total and around about when I came. He was frustrated telling me to come back tomorrow he can't print it or find it. He printed numerous receipts then told me to come another time, he don't know how to do it. If you can't provide simple customer service, why are you at an establishment that's all you're there for? Now, they got paid for gas and a car wash and couldn't help me with a copy of my receipt.
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September 2023 by dbreeds84
Misleading advertising. The big red price on top is only the price when you also buy a carwash. The actual price for unleaded fuel is 20 cents more and is not readily apparent when you look at their sign from the road. Seems intentionally misleading and not right for the customer.
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September 2023 by Janet Powell
Sami is great customer service was excellent i was looking for aux cord because my car is still old and he didn’t have one but he still tried looking and asking thanks my mannn and the chicken is good and fresh
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September 2023 by Dave H
No issues here, very happy with the Krispy Krunchy addition also!
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July 2023 by Brandon G
Closed. They are actively demolishing the station as of end of July 2022.
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July 2023 by Ana Arias
Today I decided to put gas at the Shell station that I think it had good prices. Unfortunately my surprise was when putting the gas at the pump it suddenly the system cancel my transaction. So I decided it to go inside to pay for the gas. My surprise was when my card was declined. I check my bank and Shell took all my money from the bank charging me for one of the transactions. I went inside to cancel my transaction but there was no help only excuses. The manager was no help. I was very disappointed at this place it took all my money and left me without gas. I definitely do not recommend this place. They don't have any empathy for the customers and no help was giving.
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April 2023 by Katrina F.
This review is for the Krispy Krunch Chicken Inside the Shell. Perfectly fried chicken with a kick; well fried without being dry. The sides are typical fast food sides, nothing excellent except their biscuits. I tried the blueberry and the honey; not sure if there are other flavors. Both were soo yummy and crumbling, honestly more like a dessert muffin top (shape and texture) For sides, Popeye has them beat but the chicken... Hmmm, I think they won.
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April 2023 by Myke
Their vacuum machines will take your money and not start. Don't even bother talking to someone in the store or calling the 800 number, you won't get any help.Avoid this place
