-
August 2023 by Kurstin Merrick
They sold me water as developer completely damaged my hair I now have blisters and they said the best they can do is get me replacement products absolute joke it’s extremely dangerous and unsafe to buy products from here because apparently anything can be in the bottles they clearly don’t check
-
July 2023 by Jaime Vettickal
I had the best experience here. Phoebe and Von were extremely knowledgeable and Von gave me a tip about hair color that will help me not have to color as often!
-
July 2023 by Deja Moorman
The Store associate von was very helpful and patient. they were very knowledgeable of what products I should get to get my desired look and the steps I should take to perfect it
-
July 2023 by Arianna Brown
Cashiers talk bad about the customers after they walk out the door. Very uncomfortable to shop here…
-
May 2023 by Lar B.
Our beauty school has been customers of the Laurel Sally's for literally decades. It's had it's ups and downs over the years but I notice all the negative reviews are at least 5 years old. And I understand where they were coming from at the time. But honestly over the last 3 or 4 years their customer focus and service has been very good to exceptional. Having higher quality store managers who've tended to last longer I'm sure is a big reason for the difference in addition to whatever extra customer service training may be offered by corporate. Don't be overwhelmed by the older negative reviews. This is a now quality location!
-
October 2021 by Marise Lashley
While the staff at the Laurel store are generally helpful, that store does a poor job of keeping products in stock.
-
August 2021 by OG2OG Ooo
Why is this Sally’s still open. Most of my visits have been while the store was manned by clerks. Which is a joke. The spend most of their time talking amongst eachother in the back. But Today I met the “ manager” she was so clueless as to her role. I walked out in mud sentence. She try to tell me a shipment was sent out to her store without an inventory list. This store is so poorly managed I wish they would just move out of our shopping center. Fire the whole staff.
-
June 2021 by Walter Milla
Very nice store ! The employees are very friendly and helpful ! I’m glad that I came here ✨
-
April 2021 by Chanchanmamie Ooo
Why is this Sally’s still open. Most of my visits have been while the store was manned by clerks. Which is a joke. The spend most of their time talking amongst eachother in the back. But Today I met the “ manager” she was so clueless as to her role. I walked out in mud sentence. She try to tell me a shipment was sent out to her store without an inventory list. This store is so poorly managed I wish they would just move out of our shopping center. Fire the whole staff.
-
December 2020 by Mollie Chambergo
Store associate was very knowledgeable, helpful and patient. She was very knowledgeable of the products and the pricing. She knew exactly what I wanted, even if I wasn't exactly sure what I was looking for. I only knew what I wanted to happen to my hair.
-
October 2020 by Ice Man
They had black magic???
-
September 2020 by Donyiel C.
Great location with awesome service! I had no idea this store was even here but glad I know now! I found everything I was looking for and I loved the prices! There's a reward program - earn 500 beauty marks (spend $50) and get $5 off. Anastasia was great! KUDOS to her!
-
June 2020 by GoldLeaf Academy
The employees are rude and very unprofessional. I would not recommend waisting your time or money at this store!
-
December 2019 by Ellie Hoffman
They have been out of product everytime I go here. I started calling to make sure they have what I need before I go, but sadly nothing has changed. Last time I went in, I was told they had a shipment 2 days ago but no one to stock shelves. I waited a day or 2 and called to see if they had the product I needed, but they had still not unboxed product.
-
September 2019 by Tracy R.
I only gave. 1 star because I could not complete a review without it. Worse customer experience ever! I came in the store. The clerk was in the back room but did say hello. I found the item I wanted and had to yell to the back that I wanted to pay my item. The girl comes up with her cell phone in one hand looking at something and her other hand up under her shirt on her stomach! I looked at her and then down at her hand under her shirt and did not want her to touch the items I had in my hand! I told her never mind and put the item back and walked out the store. I go in this store all the time but that ended today! People need to be trained these days. You are not at home your at a place of business!
