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January 2024 by Judith Szabo
In a family emergency, I paid for my husband to stay at this hotel. The hotel took full payment up front, but when he got to the hotel, during a time of duress, they were unable to honor the reservation AND WOULDN'T GIVE US A REFUND. Will drive 100 miles out of the way NO MATTER WHAT than ever give them a 2nd chance. You pay for no room and bad attitudes. Should be able to give negative stars.
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December 2023 by Nicole Flood
My boyfriend and I stayed here for a trip to the Silver Spring area because of a concert and had a great experience while here. We had a very nice, that was a very good size and it was clean and comfortable. I love that red roof, at least all of the ones I’ve been too including this one, is always in close proximity to food restaurants as well as other stores which I love because it give you options of places to go without having to go too far.
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December 2023 by Danielle Gainey
Rooms are small smell like smoke even thougt its "100% smoke free" buildingNot sound proof can hear everying bumping music at 2am. Trash everywhere. Pealing paint, mold, broken elctric plugs. NOT true pricing off Google, plan to pay double with AN ADDITIONAL 50$ deposit 3 to 5 days for a charge back.Rooms: HorribleSafety: SketchyFood & drinks: None. vending machinesNoteworthy details: Would not stay again.
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November 2023 by Leida Guzman
The pictures are deceiving.I came to MD on business.The reception desk: had bullet proof glass.The furniture was broken.The towels looked clean, but had the white fluff coming out them. Which leads me to assume that they got new towels and did not wash them.There was a desk chair that I couldn’t even touch.I pretty much kept to a corner I thought was clean because the area felt so unsafe. I didn’t even bother to go get a room change at the reception.The door to the room was so thin: you could hear everything outside. So music, racing cars, even people talking at a decent volume, could be heard.
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October 2023 by carl graybeal
Clean room, decent mattress, new looking towels/washcloths, and conveniently located.For the money, it's an excellent room.
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October 2023 by kighudvngfbkx,jb .ng,pmkjpjm,.
The value for money here is outstanding. The staff at the front desk were welcoming and attentive, making check-in a breeze.
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October 2023 by Sleeping Giant
What a surprise to get a good stay here. I hope Red Roof takes note and has all rooms this great so everyone has a great experience.Checked in late at 130am on a Friday and Front Desk staff quickly efficieny check me in and even was able to accommodate a ground level request.Room 121 was perfect! No flies or critters anywhere. Clean floors, bathroom, tub and toilet. Linen and bedding were clean and stain-free. Smoke-free too which is a rarity for budget hotels these days. Price made it a great value. Good location tooOnly confusion was operating the heating and ac unit. The unit didnt stay on when plugged into the wall, and had a old school wall switch too, so no idea if it was controlled from the wall or the small in room unit. Room was room temp so I was fine anyway
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September 2023 by Mackenzie Carucci
While I understand that Red Roof Inn is a basic and budget-friendly hotel, there are a few areas where improvements are needed. Firstly, the hotel only provided us with one key for the room, which was quite inconvenient. Additionally, the staff's attitude became noticeably unpleasant whenever we had any inquiries.We were aware of the check-out time provided by the front desk, which was 11:15 am. However, to our surprise, we had a maid knocking on our door insisting that we needed to vacate the room by 11 am. This was somewhat confusing, as in my extensive travels, I have never encountered such a strict check-out policy in any other hotel, regardless of their price range. Typically, hotels allow until around 11:30 am for check-out. Although we had started loading our belongings into the car, we did not approach the front desk to clarify the matter. During this time, the hotel staff continuously called my boyfriend's phone and the room phone until we addressed the issue.In summary, while the Red Roof Inn offers affordable rates, it is lacking in efficiency and customer service when compared to other hotels, both budget-friendly and luxurious. I hope that the hotel management takes note of these issues and works towards improving their services for the satisfaction of their guests.Rooms: The area is confusing to even get to and inconvenience depending on which way you come in.
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September 2023 by Boomer Boomer
What a surprise to get a good stay here. I hope Red Roof takes note and has all rooms this great so everyone has a great experience.Checked in late at 130am on a Friday and Front Desk staff quickly efficieny check me in and even was able to accommodate a ground level request.Room 121 was perfect! No flies or critters anywhere. Clean floors, bathroom, tub and toilet. Linen and bedding were clean and stain-free. Smoke-free too which is a rarity for budget hotels these days. Price made it a great value. Good location tooOnly confusion was operating the heating and ac unit. The unit didnt stay on when plugged into the wall, and had a old school wall switch too, so no idea if it was controlled from the wall or the small in room unit. Room was room temp so I was fine anyway
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September 2023 by Mark M
Pretty standard motel vibes. Felt safe, room was a little dirty but still comfortable. Price was honestly a little high though considering the quality, but maybe that was just the days I was traveling
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September 2023 by Christiana Gao
A lot of flys in the room and no coffee machine. No one in the front desk and need to wait around 10 mins for the receptionist back.
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September 2023 by ra shaddai
Miki is the BEST! Thank you for helping me with a minor issue and just being a beautiful genuine person! We need more people like You! ???
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September 2023 by Patty K.
I informed owner that I was hard of hearing and didn't hear him. His response was "That's not my problem, it's your problem. They wanted to clean my room on Tuesday, checked in Sunday, told me it was mandatory due to me having a dog, told us to leave room after getting off 8 hour day of work. I refused and as he was walking away from me he said OK we will not clean it today. When I went down to office later to tell them they can clean tomorrow when we leave the conversation got elevated, especially when I ask if he would wake up a third shift worker to clean their room. He refused to answer. Back to the beginning statement he went. I felt horrible. He made me feel bad about being entitled to my room, and that I couldn't hear good enough. Nobody should stay here!
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August 2023 by Denisha Harris
TERRIBLE TERRIBLE MANAGEMENT!!!! The manager literally had it out for me since I checked into the hotel!! he called the cops on me and told me I had to get out without even getting a refund for the two days I had paid all because the room was “messy” & i was burning a candle to help with the odor ??♀️
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July 2023 by Herson Del Cid M.
First time around Maryland and decided to stay at Red Roof since it was the closest hotel to my sisters house. I was helped by Ruth & Antonio at the front desk and they were EXCELLENT. Explained everything to me and were the kindest people ever. I can say I will be coming back to stay at Red Roof whenever I visit my sister. Excellent customer service. 10/10. Ruth and Antonio, you guys are awesome
