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November 2023 by Kennis Termini
The store is small and cluttered. Normally, I shop at PetSmart but the price for the cat litter was just too good to pass up. No issues with the staff - probably a woman mgr.- who took the cart to my car. Very pleasant.
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November 2023 by Mariah Alvarado Casas
The cashier is rude and she( or whatever is this person, shaved-bluish hair) doesn't even pay attention on the people in the line and will send you a the end of it. The store smells really bad.
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November 2023 by Sedesla Sedeslarson
I've been there once or twice and it was okay, but it was also new at the time and even bad stores look nice when they're new. The vestibule that leads into the store is pretty dirty. That's about all I can say for the location itself. I don't know what the rest of it looks like now, because for some reason this store operates in the year 1950, and closes every day at 6pm. None of the other area stores close that early. Normal people who work normal jobs, especially in the DC-Baltimore region, are still stuck on 95 at 6pm, if they're not rushing to pick up kids or make dinner or take care of other errands.I don't know if the hours are a decision Petco made, or if the management at this particular store decided they don't want half the day's customers, but it's ridiculous and sort of makes it a necessity to shop at the nearby PetSmart (which I hate, but Petco has literally given customers no other choice if they're not able to shop before 6pm).
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November 2023 by Rachel Escobar
They cut my dogs skin at the groomers and left him bleeding .They left his body bald and left him with a full head of hair.I come in to talk to the “manager” Terrance who didnt help me at all to get a refund on this . He looked at me and said the store manager isn’t here so he can’t help . I’m only available Saturdays because of work and he said no one can help me .DONT GROOM YOUR DOG HERE !! Worst customer service EVER ! $90 for half done hair and razor cuts . Ridiculous
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November 2023 by Amanda Scott
Brittney did an incredible job on my Pomeranian. She was very sweet and he looks amazing. I will be requesting her next time
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November 2023 by Selma Holland
A GREAT PLACE MY FIRST TIME BUYING A FISH TANK IT FELT LIKE I WAS BRINGING HOME A BABY WONDERFUL EXPERIENCE THANK YOU BRITTANY, JAMES, SUSAN, NICK I LOVE HER STYLE I FORGOT THE GIRL NAME THAT DID THE FISH ? SHE'S GREAT HER AREA IS ALWAYS CLEAN THEM FISH TANKS LOOK BEAUTIFUL SHE TEST THE WATER AND EVERYTHING I CAN'T THINK OF HER NAME BUT THIS IS A GREAT STAFF I HOPE THEY ALWAYS BE THERE WHEN I GO BACK I LOVE THAT TEAM HAVE A BLESSED DAY MY FIRST
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October 2023 by Si'real baby shower
This particular, Petco, I have to say they exercise in customer service, reassurance, and grooming very well I must say are you OK? Shih Tzu has been there several times they work with me. They’re very patient and for what it appears to be and what I have observed they show and demonstrate good customer service towards the parents of the dog as well as the dog. I had a emergency situation one time and I was in the hospital for two days And I was unconscious and I had no way of which now when I got out of the hospital I came there I have my dog my dog have been fed. They gave him something to drink and they even took him out for a walk. They did not take him to the dog shelter as of that time and I really really appreciate that even the more every time I go up there I will truly recommend the Petco I’ll be in law
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September 2023 by John Bongiovano
Things have definitely changed in the last few months, I see nothing but new faces which is a good thing. I go here for the aquarium stuff, but stopped months ago because the selection was limited, saltwater tanks were bad and they were notorious about not selling fish in the last 30 minutes. I’ve been now 4 times, and the new girl Toy is awesome! She has been teaching me on how to build my system like an ecosystem. The importance of plants, snails and ghost shrimp! Also, she will order fish for you on Thursday if she doesn’t have it in the store. The tanks are always clean. I’m thinking of building a saltwater tank because of her! Highly recommended
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August 2023 by Teresa Ly
I will not be coming back here for any of the grooming services. My little 5 lb yorker was groomed and she was cut. The lacerations were deep where she needs stitches. I am not sure how she was cut that way. When they called me to let me know that my puppy will be in the ER, they were not able to tell me over the phone. They took care of everything but my worries is that this is not going to be the last time or how many times this has happened. I understand that accidents happen. The first time they knicked her a bit and it was a big worry since my puppy is very anxious. This is the second time she was there and this happened.
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August 2023 by Melinda Ittenbach
Ginger was gentle and kind with my senior dog. She was able to get her bathed, blown-out, teeth brushed and nails buffed without my dog getting tired and upset.
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June 2023 by Hannah Yarbrough
First time was cool, but second visit sucked. Walked around looking for help to buy fish for 10 min. When I finally had someone to ask for help, they refused sale of fish because they were closing in 20 min. Had my toddler in tears.
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June 2023 by Royan Miller
Fen is a true professional. She is the best groomer for poodles and poodle mixes.
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June 2023 by Sharon Lucas
The staff impressed me with their friendliness and helpful manner. They were knowledgeable and courteous, as well as professional. A+
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May 2023 by Joddi Anacay
Placed an order online at 9a for a dog crate. Called around 2 because still not showing order ready. They said oh yeah we will get it now. I show up 40min later and they still didn't get it. Said we will do it now! Waited in the car they finally come out and say actually they don't have it!!! They said the online inventory is always wrong. What kind of business is that?? They offered to up sell me a more expensive one or kist cancel my order and I can go to another store. Wow. Great customer service. If they had looked earlier they could have at least saved me the trip. Disappointing. Do yourself a favor and stick with petsmart!!
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April 2023 by Sandy Myers
The service? How how only one thing that I really thin field that it was important I? Wanted really to know how much Dallas way and maybe she forgot. It's okay next time.