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November 2024 by Mathew Brailsford
Very helpful staff (I’ve noticed quite a few new people), and Sean (Shawn?) was extremely helpful and friendly helping me find dog treats and other necessities
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October 2024 by Remus Voicu
Awesome! Great customer service!?
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October 2024 by Gianna Wilson
They’re very rude & nasty almost everytime I go in there. Absolutely avoid this place by any means
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October 2024 by indra bhanu
always quick, very professional
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September 2024 by Evelyn Rivas
Always have a good service at petco
Cannot complaint.
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September 2024 by Mars Perez
GROOMER MESSED UP MY DOG’S COAT!!! If I could give 0 stars, I would. I explained I did not want clippers or razor used for my Pomeranian’s grooming appointment. I explained he’s a pom and only cuts using scissors work best as the same groomer has made this mistake before and it took a full year for his coat to grow back. Sara the groomer said she understood yet took zero notes down. They called to pick my dog up and told me to pay for the service BEFORE picking up my dog. I didn’t think much of it so I did. Next thing I know- Sara has given him a teddy bear cut which completely used clippers to take MAJORITY of his fur. I was upset and spoke to the manager who was no help at all. They tried to gasligjt me into saying I didn’t explain myself well and Sara got confused. No. I said what I said and you did the exact opposite. HORRIBLE. HORRIBLE. HORRIBLE. the manager refused to give me my refund and said they’d give my next service free as if I’d return- no empathy at all. Looked like he could care less the entire time. Yes I am contacting corporate as I don’t play about my dog. Manager handled this wrong and sided with the groomer- just disappointing. Here’s a before and after of my poor pom. ?
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August 2024 by philip washington
Cool, just couldn't get returned fish tank charged back to my petco credit card because it was over 30 days.
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August 2024 by Linda Marquez
Good customer service
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August 2024 by Kari Thomas
My Ava’s 1st grooming appointment today with Mrs Sara and she did an amazing job! My beautiful diva was well taken care of. Thank you kindly and we’ll see you in a few ? Oan thank you to all the staff as well great customer service
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July 2024 by tivi me
First off the lady from the register followed me around the store nobody was in there you think I’m carting a huge bag of dog food to STEAL? Second. This location closes at 6…third they are rude
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July 2024 by Kdkrdkkr Mkeekkrkr
Nick is so hateful
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June 2024 by Mandy
Rude employees that seem miserable.
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June 2024 by Ashley Barker
This one star is for the lack of staff and assistance they have throughout the store. I absolutely adore the grooming shop here. All the staff in grooming do a great job. However, they are so busy the other staff in other departments never answer the phone. They sit at the cash register on their phones and don’t even offer assistance when you are standing at grooming desk. Nail trims are walk in. I stood there for 10-15 min without any help. Since the groomers were busy, the other staff didn’t bother to ask if I needed help or acknowledge I was there. Please find a better way for Al a carte services besides walking in because you will not be helped ??♀️
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May 2024 by KRISTEN ALEXANDER
Truly disgusting. There are visible urine stains on the carpet in the foyer. When I dropped my dog off the smell was overwhelming... when I picked him up hours later, I - literally - gagged and nearly vomited. The entire store is literally soaked and soiled in bacteria. I have never visited any kennel, pet store, or other groomer that was even remotely close to being this disturbing. Management clearly needs to be trained. The grooming services were not fully completed - my dog's ears were definitely not cleaned nor his fingernails trimmed
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May 2024 by Phoebe Vacek
Informed an employee their crested geckos habitat was 10° above their maximum temperature and the Humidity was 55% too low, and that this will result in the gecko dying of heat stress. Employee remarked it was a temporary enclosure until it was purchased and did not address the issue.A store with live animals needs to take their care seriously. I do not believe this is a problem with an individual employee, but petco as a whole. The location in Glen Burnie has similar issues. Attached is a picture of the thermometer and hydrometer in the enclosure, as well as the care sheet on Petcos own website.
