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December 2023 by Melissa M.
I can't believe how bad my dogs haircut looks! I came in requesting bath/facial trim only wanting to leave her body length as is for winter. After agreeing with the groomer (I believe her name was Brittany) that she had a couple matted spots on her leg and UNDER her ear I gave her approval to remove those matted areas only with agreed upon length. The groomer stated if anything changed she would call me. With no call I came back to my dog completely shaved EVERYWHERE! Ears completely shaved, whole body shaved just everything! I hardly leave reviews but I'm very unhappy! She was cut so low I had to cancel a picture I had set up for her due to her outfit no longer fitting. Not even enough hair was left on her head for her bow to fit anymore. I came to petco to get her prepped for her pics only to cancel the session due to such a horrible job!
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November 2023 by Kelley Barnes
If I could, I'd give a minus 5 stars. I brought my Yorkshire terrier to the salon for grooming. The grooming included a bath and haircut. When I arrived to pick him up, he looked like a chihuahua, and I expressed this to the groomer. I'm furious. When dropping him off, I specifically told the young woman to only take enough off to give him a shapelier cut. Only take a little since I was bringing him back on December 19th. I even went as far as providing a picture of what I expected. My dog looks NOTHING like a Yorkshire terrier!!!!! I'm not sure why she cut his hair so low! Grooming does not equate to simply cutting the dog's hair as low as possible. I'm really floored. My dog is a part of this family and to have it treated so poorly is deeply hurtful and concerning. In addition, it's getting colder and for a small animal, this is more than a short haircut. I now must mitigate issues that otherwise would not have been prevalent. This makes me sad and tearful every time I look at him as this cannot be fixed. Please retrain your groomers and/or ensure you hire proven ones. I'd hate to have anyone else have this type of experience.
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November 2023 by Melinda Ittenbach
Sara was very knowledgeable about Keeshond grooming and did a fantastic job grooming my elderly dog. Sara was very enthusiastic and was eager to groom my dog again, which doesn't happen very often.She is awesome ?
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November 2023 by Kelley B.
If I could give a minus 5-star rating, I would. I brought my Yorkshire terrier to the salon for grooming. The grooming included a bath and haircut. When I arrived to pick him up, he looked like a chihuahua, and I expressed this to the groomer. I'm furious. When dropping him off, I specifically told the young woman to only take enough off to give him a shapelier cut. Only take a little since I was bringing him back on December 19th. I even went as far as providing a picture of what I expected. My dog looks NOTHING like a Yorkshire terrier!!!!! I'm not sure why she cut his hair so low! Grooming does not equate to simply cutting the dog's hair as low as possible. I'm really floored. My dog is a part of this family and to have him treated so poorly is deeply hurtful and concerning. In addition, it's getting colder and for a small animal, this is more than a short haircut. I now must mitigate issues that otherwise would not have been prevalent. This makes me sad and tearful every time I look at him as this cannot be fixed. What's even more egregious is that I had to pay before I could pick my doggy up from the salon and even gave the young woman a tip! I've reached out to PETCO and provided all the information I've provided hear and hopefully they respond with more than an automated email. I guess time will tell. I'm so devastated. :-( PETCO, please retrain your groomers and/or ensure you hire proven ones. I'd hate to have anyone else have this type of experience. I've provided before and after pics as well as the pic I asked the groomer to reference.
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November 2023 by sharonda mckinney
I have twopuppies poodle and cane corso . There first visit . Jenger was great . We will be returning .
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November 2023 by Melody Garrett
Sara is awesome and always gets my dog done even though he is a handful ❤️
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October 2023 by * “RedGingerRoot” *
I have taken my dogs to Petco for years for grooming. We have been to many locations around the U.S. due to being military. I loved the experience that my very first dog had when I took her. That was in Utah, we’ve had good and okay services since then at off the other locations we have gone to until yesterday. I dropped off my puppy yesterday afternoon for his appointment and the groomer asked me specifically what I wanted do. I told her and had specifically said nothing off the tail of the back of the legs because he has been fans and I didn’t want his hair there. My husband picked up the puppy for me and when I got home I was in complete disbelief. all his fans had been off of his tails, back of his legs.I only wanted the hair around his ears and feet trimmed. He basically looks like he received a puppy cut, which was not at all what I had asked for. His previous appointment was his first and they did everything I had asked, except for trimming the hair around the ears. Since his coloring, wavy fur and fans are what attracted me to him, I wanted to keep that look. His fur now doesn’t have the Golden Retriever fans and I’m very upset by this. Not to mention, even though he’s 20lbs, I’m getting charged as if he is the same size as our 70lb dog and the puppy won’t ever get to that size. He’s not supposed to get more than 30lbs once fully grown.I will definitely be taking my neighbors recommendation of the in home groomer they use that comes to them from now to avoid this from happening again.
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September 2023 by Nycholle Gater
Ginger is amazing! I love the staff. My dog is 10 yrs old and has been known to be a bit difficult to groom; however, the staff is patient, kind and inviting!
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September 2023 by jairo canas
Mrs April did a great job on the grooming of my dog, I recommend her on grooming of your dogs
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August 2023 by Jenni G.
This place should take the time to update their store hours and not rely on a piece of paper taped to the door.
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July 2023 by Roxana Flores
Horrible first experience, they canceled my appointment before my 15 minute grace period was up. When I showed up at exactly 3:00pm they said I couldn’t be seen after calling the store multiple times to try to get hold of someone to let them know I’d be running late and NO one answered. You could clearly tell they were already running behind with other dogs appointments so as a result they didn’t want to honor my 15 minute grace period. Very unaccommodating! I’ll take my dog’s grooming services elsewhere, thank you Ginger.
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July 2023 by Johnae Harvey
I will say I had a terrible experience here. I schedule my appointment for my cat to be groomed. I had her paper that was given to me from the Banfield hospital right inside that exact Petsmart and I was rejected because her paperwork didn’t have a date. The girl offered no help and couldn’t even have the decency to look up her rabies tag to get the information needed. I then realized she didn’t care and only wanted to help out certain kinds of clients or a certain demographic if you get what I mean. I scheduled this appointment several weeks prior and get there at 7am to get no help. She had all paperwork with her tag attached an all. This was the worst service there.
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July 2023 by Matthew U.
I can't put my finger on it here, but I feel like this was a supermarket prior to it becoming a Petco. It is, by far, the oddest one I have been in. I honestly felt like there was extra walking to enter this location.I usually try to not come to one of these locations unless I really have to. But with the last litter box purchase it seems that the only place that is a brick and mortar store is a Petco, unless I go the route of online shopping.It has been hit and miss when showing up to a location in hopes to finding items for the litter box. Sometimes they have the items, but other times I have to travel further or order online. Walking in here, I didn't have high hope because of that. I was in luck this day, the item I needed was in stock and I was able to grab it and go. Well, go at a leisurely pace that is. When I got up front I was met with a lackluster employee who could have cared less if I was in the store or not.
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March 2023 by J G
This place has canceled appointments constantly. Someone’s always getting sick it seems. Very bad business!
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December 2022 by Lisa Costa
Love Sara Wonders. She’s the reason I use Petco grooming.
