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February 2024 by Rossana Yreimon
Worst bank bad service
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January 2024 by Keith Dozier
every time I go in this bank, it’s always something the manager sat there and lied to me in my face telling me that the check issuer was not verifying the check when I called the check issue myself they informed me that if the bank would have called they would’ve verified the check. The check was drawn on M&T Bank, so why couldn’t the bank verify the check I feel like I was discriminated against and profiled. This is unacceptable. I will never use M&T BANK again. their customer service is terrible, and they work performance is disgraceful.
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December 2023 by roberto velazquez
I had been a M&T bank customer for at least 15 years, and today's visit it left me with the urge to close my accounts and never deal with this bank ever again. They are so unprofessional.
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December 2023 by Kyler Townsend
Damari was completely rude, and not helpful at all. not sure why she is answering the phones. I came to the branch to order my new card. However a week later my card NEVER came, I call the branch to see what happened and she had an attitude with me and provided me ZERO guidance. Every time I asked a DIFFERENT question she started every sentence by saying “like I already told you”… like are you serious.. there was a mistake made on YOU ALLS end and you’re getting rude with me. Completely disgusted by the service I have received from this place.AND CLEARLY y’all have a customer service issue because ALL your comments revolve around your tellers being rude..responding to comments and making no changes does NOTHING FOR NOBODY…..
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November 2023 by Thanh Le
The bank-teller is extremely unprofessional and seems to not understand how to do their job. I’m not sure if it’s due to lack of training or what, but they were unsure of every question I asked them and had to keep asking other people on what to do or say. It was extremely frustrating and it got to the point where they told me to come back in 3 days so they can figure out what to do, and then I come back and they still don’t understand what they’re doing. Do not waste your time here.
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September 2023 by Dave H
Very helpful and efficient each and every visit. Thank you!
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August 2023 by Selena Recinos
completely NOT recommended, I was need to make an important transaction and they closed before 5:00 pm when I arrive at the door it was already closed unacceptable.
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June 2023 by Alexus Matlock
I came to the bank to withdraw money. The withdrawal process went smoothly. I also went to the bank to address a concern with my account. I was told that they could not do anything and I needed to call customer service. I’ve never been to a bank when I could not be helped with an issue with my account when at the bank. I even asked the lady if one of the workers by the sit down area could help and she said they don’t have access. I was trying to send $1,000 to my cash app account however, the transaction did not go through but I am able to send smaller amounts to my cash app account. This has happened before when I could not make a purchase online and I had to call M&T for the transaction to be pushed through. It was very upsetting to know the people who work at the bank could not help me. What’s the point of having a bank if you can not help people with their banking issues!!!!!
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May 2023 by Belinda Oraegbu
Adjusted reviewI received a call from the customer service department , who addressed politely all my concerns. I appreciate that because it shows they do value their customers despite everything . I hope to continue doing business with this bank and will be returning in the near future . Thanks Candi for all your help .Initial review :The teller damaris Fuentes needs a crash course in customer service . I came in to make a withdrawal .. kind of really don’t understand why I have to get quizzed and Interrogated about if an account is mine especially after I hand over my drivers license and my debit card. She then has the guts to proceed to asking me who my employer is .. as though employers don’t change she tells me it’s not the correct answer ? How silly is that ? This is the first bank that when I go to collect my money that I deposit through the atm I have to have palpitations when I venture in to withdraw ?after answering 2 of her questions and according to her my 3rd answer was wrong for a third silly question she posed to me , she had an attitude , just handed me my bills without proceeding to run it through the machine in my presence . I am supposed to believe whatever bills she gave me were accurate . And that is after she had the guts to tell me she will give me a mixed set of bills fyi ..without me asking her . The last time I checked it’s my money . You aren’t giving me money like you are doing me a favor . I went over to another bank with much better customer service . With this attitude , real soon I will be pulling my funds from this bank . She really needs a crash course on customer service .. that’s part of her job .
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February 2023 by Deborah Williams
This is perhaps the second instance I have had issues with M&T Bank. I am seriously considering moving my funds to another bank. The commercials and advertisements certainly don’t match the reputation. Terribly disappointed at this time with M&T. Discovered for reasons only known to them, there is a charge to obtain a Cashier’s Check. Seriously? Received conflicting information from a Bank Teller at the Bowie RD Branch informing me that I don’t have a Premium Checking & will have to pay $10.00 for a Cashiers Check. The online personnel states that no checking accounts offer free Cashier’s Checks. I have NEVER been charged a fee to obtain a Cashier’s Check from previous Banking Institutions. Incredulous!
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December 2022 by N Mooney
I've always had great service when I've visited this branch
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October 2022 by Omar “O.B.” Dibba III
Great customer service, amicable people, and non-existent wait times. Overall, a phenomenal in-person banking experience. Follow me on the gram @omardibba for risky trades and intriguing tinker crafts. S/o to M&T Bank for keeping me 'banked' ilyall
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September 2022 by KiranJames P
Toyin made the wire transfer process easy and seamless, great individual. Deserves all the praise for helping me.
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June 2022 by Taylor Washington
I visited M&T Bank on 6/5/22. After my multiple poor experiences with customer service I am changing banks. I know longer have trust in them with my money. I had an unauthorized purchase with my card. I called and spoke to someone on May 28th. She told me she was sending out a new card and canceled my other card. I then called back a few minutes later because I had a question. The lady asked for my social security number. I did not feel comfortable as I put in the same information as I did over the phone with the automated system and the other person who I spoke with did not ask for that information. The lady was very rude and disrespectful. When I was asking questions regarding the information I put in the system. She then hung up on me. I then called again and put my same information in the recording and another lady answered she was nice and explained my questions and also gave an excuse as to why the lady needed my information when I already put in it the automatic phone system.Experience at laurel branch: I spoke with a manager a few years ago regarding workers at this location nothing as changed. Not having a card since 5/28/22 I needed to go to the bank and withdraw cash. I also had a money order I wanted to cash. I then asked the man if he knew when my card would come and about the investigation with the purchase. The man looked in the system and told me that the card was never ordered but it was cancelled and that it would take 5 -6 business days not including today or tomorrow as tomorrow was Sunday. At that moment I was in shock and angry. I told the man that I was already told that last week. I then asked if there was any way to get the card faster. The man told me I don’t know I’ve never done that. The other man next to him said you can expedite it and wave the fee. The man then asked my for my social security number. After I put my account number on the deposit slip, gave him my ID, and verified four of my last purchases and deposits within my M&T app prior. I told him I didn’t feel comfortable with giving that information. I’ve gotten a card before at a different location. They did not ask me for my social. He then told me I already have it and just wanted you to write it down. He the proceeded to write my social security number on a paper. It honestly felt like he was taunting me. At that point I did not want to deal with him or the situation. And made that clear. During that conversation he said I would not have a job if they did not trust me. In addition he said you have your money you can go. The withdrawal was completed first. We were at the attempt of issuing a new card. Both comments were extremely unprofessional and nothing was accomplished as I still don’t have a card. But at this point it doesn’t matter because M&T will no longer be my bank.
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April 2022 by Shawn L. Jones
This M&T Bank has very poor customer service! I would never recommend anyone to open an account at this branch in Laurel or even to use this location.
