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August 2023 by medina ajibola
This store sell used phones as new ones. Pls guys, be very careful of you giving them any information about your line pin. The collect money without giving you receipts for any transactions you do with them. I had a very very bad experience with them in this store . Once again guys, pls be very careful with this store.
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May 2023 by Jeffrey Jameson
Very helpful staff. Didn't push to buy more than what I was looking for.
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March 2023 by M R-Cooper
I visited to pay a bill for someone. The place smelled horrid. There was one representative handling the phone customer and 2 of us that were in the store. I tapped my debit card and apparently tapping shuts down the whole system and it had to be rebooted so that I could swipe instead. I couldn't wait to run out of there and breathe clean air!
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December 2022 by Tripp Macnaught
Now that the police monitor the parking lot it's seems to be safe
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February 2022 by Princess Mary Ndj
Everyday when i came to metro PCs in Laurel contée Rd , i always 100% satisfied with Mr Carlos , for me i give him 10/10 survey, thank your.Mr Carlos is the best.
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January 2022 by Krave Beauty
CARLOS IS AMAZING. Added my new line of service with no problem his customer service was on point. Actually one of the best experiences when it comes to having to go to the store directly. So this will now be my go to Metro store. Thanks a bunch for your time!!! and patience!!!! Really appreciate you
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March 2021 by Kangwana Holmes
He was great an very knowledgeable
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November 2020 by Christie
I loved the young lady and young man that helped me. I walked out with two $400+ phones for 20.00 each and two tablets for 15 each. And two cases and screen protectors. All this on a weekend only promotion. They were awesome. I thought i was being punked for a minute. The service was amazing. Store was clean. Ill be going back.
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November 2020 by Karen M.
I have contacted Meteo PCS about the same issues on no less than 10x. I have gotten a literal run around from the store, customer service, tech support, Samsung diagnostic centers, insurance and warranty administrators. These are the mist I'll trained group of folks I have ever seen I have never rec'd the same directive twice. These reps are making up solutions as they go along. There are no standard policies and procedures. I have.been lied to and passed on to another person with less solutions than the last. I am frustrated to no end. My advice is to NEVER EVER TO DO BUSINESS WITH METRO PCS.
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July 2020 by Carmilla Satterwhite
The customer service was Superb! The fumes in the store were disgusting. It smelled like gas. ?
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August 2019 by Lacey nino
I had the best customer service experience I’ve encountered in a long time yesterday. Julio was great from the moment I walked in to the moment he walked me out the door
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March 2019 by Joyce Wiseman
Bought a new phone, and pay my bill, love the staff.
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February 2019 by Rae'Chell Finch
I wish I could give negative stars. The customer service at this location is horrible. This location should be closed immediately. Not only is the customer service bad, but they have no clue as to what Metro by T-Mobile actually offers. You can see an example of this from the comments. I actually called a representative to contact them and they refused to speak with the representative on the phone. Nonetheless, I have filed a formal complaint.
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February 2019 by Bantu Ndura
Great service from Julio. Friendly and helpful
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December 2018 by Jonathan Hill
Honestly the best Metro store in Laurel. Ladies and guy gave great customer service and tried to their best to make sure they gave me the best deal. Bought 2 phones for both my sons and cases
