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February 2024 by M N.
I ordered a semi-frameless shower door and Lowe's could not deliver, even after 3 1/2 months. They made and canceled seven deliveries. Each time they said the door was either lost or broken. They did give me a 25% discount after the third cancellation, but refused any more discounts after that. I found a better product on Wayfair for half the price that was delivered (unbroken) in three days. Will never ever special order anything from Lowe's ever again.
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June 2023 by Tara Hall
Someone called for help over the speaker and Mom and i have been waiting a few minutes. Several associates have walked by but no service and we are ready to buy 2 large ticket items. Lowes, do you want our money? 2nd and 3rd call... still no one
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May 2023 by Ruslman L.
Laurel Lowes, lowly performance woes. I placed an order online on 12 April 2023. It is 05 May 2023 and the order has not been delivered. I called the Lowes store in Laurel, MD to find out why it has not been delivered and the customer service representative said it would be best to cancel the order and reorder it as she did not why their store was having so much difficulty fulfilling the order. When I asked to talk to a supervisor I was placed on hold for 75 minutes and counting. I called on another phone to talk to customer service and was placed on hold, again! Now I can listen to the hold music in stereo. Oh snap, they just hung on me. Dialing back in. ... again. Amazing how my second phone keeps getting through to customer service, and then gets disconnected while I am still on hold on the other line.
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May 2023 by Donyiel C.
*Updated Review* I love to update reviews whenever possible, especially when it's for a positive reason! This is the case with this review. Recently, I had a great visit here. Needed some help, and the employees went above and beyond to provide good customer service. Thank you!
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November 2022 by Lisa M.
Lowes in Laurel on Baltimore Ave is infested with mice.. We purchased a fire pit which had mice. The mice were in our vehicle and in our home.. Lowes is aware if the infestation and takes no accountability.. We were offered a $50 gift card which we declined. 6 days later we were offered a $250 gift card to a store with mice. The manager of the store asked why did we open the box in our vehicle. (Which we did not). We've provided receipts, photos and photos. Please go elsewhere or open your items inside Lowes if you're brave enough to take a chance it this place. We captured 6 in the house and 5 in the vehicle.
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November 2022 by Ron S.
I ordered a front door, sidelites and transom on April 5, 2022 and paid $3539.67 in full. Due to supply chain issues the items did not reach Lowe's in Laurel, MD until August 24. I understood, all I needed was a nice enough day for the front of the house to be open to tear out the old and install the new, then I could paint the door. After numerous calls to Lowe's Installation Support, their installer finally called me in the first week of October. Unfortunately when he heard from me what was to be installed he told me he couldn't do that, but someone else will call. Having learned my lesson and entering the skepticism stage, I immediately called Lowe's to report this news. I was assured they would call the installers and I would receive a call soon to install. The call hasn't happened. I called back several times and as recent as the other day and always got the same story. Here we are, November 6 and no call to schedule with few days remaining for a comfortable installation. I told them I may ask for my money back if it doesn't happen soon, but that would leave me back to square one with the product sitting in the Lowe's store. They have changed installers from the company that measured. My guess is to save money, but definitely not customer service. I am unhappy as one might imagine.
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September 2022 by MaryLou B.
Fire pit season! Lowes for the win! A fire pit kit was our weekend project despite some lingering rain, Lowes made this process like taking our vision to fruition with the wind in our sails! We knew that the process was going to be lots of muscle and sweat, but with the fire kit assembly and instructions it would be a mission complete! It was systematically a well thought out process. I would love to say it is what I call "stupid proof " when you stay on task! The kit was a success and we were able to enjoy a beautiful, warm, cozy fire by Sunday evening! So many memories to be made with family and friends! And marshmallows, graham crackers, and chocolate and lots of hugs ... perfect for Fall and maybe even a early Winter lazy day! Bravo Lowes! Mission was a success!
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April 2022 by Bo Z.
I've been going to Lowes and HD for years, have seen Lowes go down in quality ever since they didn't hire me as a stocker/forklift operator. I don't slam them because they didn't hire me, but the folks they did hire are less enthused. Why do they make life difficult in the the brick-and-mortar store when stores are trying to get folks off the computer and into the store? One thing we expect is for at least one red shirt somewhere who can answer the simplest of questions? Makes me go back online and/or back toe Home Depot. Clean up the floor, give more than a point and a "that way" when folks ask you a question. And stop blaming the customers for your feeling bad: we know you're probably underpaid and overworked. That's the greed of the owners, not us. In my day customers were not always right but they were king: we are the reason you exist and we pay your salaries and give you promotions. Treat us better or you will be out of a job.
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January 2022 by Suzanne E.
I've wasted over a month of my time trying to get my kitchen cabinets and to remodel the kitchen ordered from Lowe's. They have terrible customer service. after I paid the $49 fee for the guy to come do the measurements, it took several emails to finally get someone to come do the measurements. Now I can't get the person that did the measurements to send them to Lowe's. It's been two weeks. the girl from Lowe's even called me and asked me to call the guy who did the measurements, Anthony, to see if I could get through to him, which of course he didn't answer the phone. This is a terrible way to do business. At this point I want my money back and I'm going to go to someone else. I just wished I hadn't wasted the time I have on this. do yourself a favor, go somewhere else that treats the customer like they're the customer!!
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November 2021 by Kim K.
I will NEVER & I do mean Never do business with them ever again. We ordered a pergola Sept 23,2021 Five days later we received a call from the delivery company asking us if WE had a forklift for them to unload it once they got to OUR HOME‼ WTF keep a forklift at their home?? We were told by the idiots at Lowe's to refuse the order and we would receive our refund in 3-7 business days..... over 6 weeks and we're still waiting for a refund, every time we call these idiots they are now saying our refund will take 30 more days‼ They are the absolute WORSE We keep getting the same number when we ask for a corporates number( which is to the store) So if someone have a corporate number for Lowe's we'd appreciate it. My next step will be getting a lawyer and suing these bums‼‼ I gave them one star because that's the only way it would allow me to post this but they don't deserve it‼
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November 2021 by Famata J.
This is the most useless Lowes I've ever been too. A week ago, my boyfriend and I came to the store to return exchange a broken sander. There were hardly any customers in the store, so we thought that this would be a quick transaction. No. Someone had to page customer service three times to help get the new sander we wanted because it was locked. We were waiting for about 20 mins before we were just like let's just get our money back and leave. Tonight, was EVEN WORSE. My boyfriend went in to buy some outlets around 7:45 pm. He is told to go to the costumer service line by employees so he does. When he goes to check out, everything is fine. The card reader says approved and he's almost on his way out until the cashier is telling him he couldn't leave because a receipt didn't print out. He was like , oh I don't need a receipt, but she's telling him that she's unsure that the transaction went through even though she told him to click print receipt. He was forced to wait over 25 minutes over a $30 purchase. The cashier had to call some IT folks to confirm that his order went though. Absolutely terrible experience. They need better management and customer service. This location is trash.
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August 2021 by Phong N.
bought some doors in dec 2020 and was charged for them. the contract says they would be installed by 5/22; it is now august and they are still not installed. there were numerous delays / problems / miscommunications with this order and customer service was terrible. no one took initiative to follow up on this order and there is no accountability.
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August 2021 by Stephen J.
Stopped in for some flooring. I'm not a home improvement kind of guy but the cleanliness and attentive customer service compelled me to write this review. I never noticed that Lowe's offers free veteran parking in the front. It nice to see Veterans celebrated! The store was well organized and fully stocked.
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July 2021 by L G.
Lowes in Laurel MD, this is the worst store!!! bought a washer big mistake. delivery said they would call before coming, Just show up with no warning. Next day went to use the washer and it does not drain. Cloths where still dripping wet. Tried to call kept being put on hold, had to take the 35 min drive there. They did not know the return policy, they wanted me to exchange for another one. Told me that the 30 day warranty would not start over, still from the day I bought it, which would leave me with 2-3 days to see if it work and run back to the store for a refund. I decided to get a full refund. GOOD LUCK!!! After the washer was pick up I was told to call the store for the refund to start. Never got though called for an hour and half kept being put hold. When they pick up the phone didn't say anything just put the phone hold. tried to calling appliance dept, just rang and rang bad service. Never buy from this store! I know I won't.
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July 2021 by Johnetta L.
My updated rating is for the installers. Lowe's installers has finally come to install my front entry and storm doors with side panel after 5 months of waiting. The overall service dealing with Lowe's was terrible but the installers did a fantastic job. I am please with the work the installers done. See before and after photos
