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March 2024 by DeLaine Anderson
It was the worst tax experience I've ever received. We scheduled an appointment with Deborah for a Friday to get our taxes done. After several hours, we were asked to come back because they were taking longer than expected. That same day, we were told the taxes only need a couple of things to finish up and a supervisor to look over them on Monday, and we would be good to go. Monday comes around, and still nothing. Since we were still waiting, we asked additional questions and provided additional documents requested. Again, we were told we'd have an update on Tuesday. Tuesday comes and nothing. Wednesday comes and nothing. We didn't hear from her until Thursday when she said she was waiting on us to send additional paperwork, which we'd already sent on Monday. She claimed she was busy and taking care of other people. Meanwhile, our taxes were put on the back burner. I was then promised we could come in the following Monday at 4 with our children to sign, and everything would be done. We called shortly before the appointment, only to be told she had an emergency, and it was noted in the file, which nobody notified us of. The problem was that she had an emergency. It was the lack of communication throughout the entire week. Every time we needed an update, we had to call. I asked for the supervisor and never heard anything back. It's clear she did not take the tkme and care we needed to get our taxes done. We pay a professional hundreds of dollars to complete our taxes, and this was the treatment we received in return. I am absolutely astonished by the lack of communication, unprofessional, and lack of attention to customer care by Deborah and the entire office. We have decided to go without another pro because we have zero confidence in this team.
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February 2024 by Thomas Slaney
The Senior Tax specialist was very knowledgeable, answered all of my questions and completed my federal and state forms in a timely manner. The staff were very friendly. I look forward using H&R block in the future.
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January 2024 by Shacara Lamont
Love getting my return completed at this establishment.Tammy Peter's is very professional and makes sure you get your full return back. Love her I recommend Tammy. She has been doing my taxes for the last 3 years. And I'm always satisfied with my returns
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April 2023 by Jay Brown
Mrs. Yang and Lucy were amazing! Thank you again
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April 2023 by Purnell Hilton
We love the thoroughness and consistency we get every year from our tax professional, Nancy. Even though my wife and I are aware that Nancy could complete and file our tax return without our coming into the office, we actually enjoy our conversation and interaction with her. Not many people can say they actually look forward to tax season every year, but we certainly can.
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March 2023 by Kareem Riviears
Wonderful staff! Always a pleasure! Thanks again!
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March 2023 by Honor Rebel
Always a great experience every year at tax time. The location has ample parking and the H&R office is always clean with very professional agents. Wait time is minimum and I'll always come back to this location. Nice!
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March 2023 by Lone Rainjah
Always a great experience every year at tax time. The location has ample parking and the H&R office is always clean with very professional agents. Wait time is minimum and I'll always come back to this location. Nice!
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February 2023 by Ah-Ranger
Always a great experience every year at tax time. The location has ample parking and the H&R office is always clean with very professional agents. Wait time is minimum and I'll always come back to this location. Nice!
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August 2022 by Carolyn Miller
Ms. Mary Soles has outstanding Customer Service skills and is very knowledgable in her tax services. She is excellent and knows how to talk to a customer and I trust her. She is very professional and I truly appreciate it. She takes the time and know how to deal with a person like me who is talkative and age. Thank you.
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May 2022 by Carol Miller
Ms. Mary Soles has outstanding Customer Service skills and is very knowledgable in her tax services. She is excellent and knows how to talk to a customer and I trust her. She is very professional and I truly appreciate it. She takes the time and know how to deal with a person like me who is talkative and age. Thank you.
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April 2022 by Kennis Termini
Friendly, personable, experienced, and transparent with all answers to questions. I will recommend H&R Block to my friends and associates. Very pleased.
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March 2022 by Geraldin Dones
Lita Obejero made my tax filing very easy and answered my questions quick.
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March 2022 by wayne anton dodge heat
Very polite, and they gave help that was needed , and the do respond to any problem, and grate communication
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March 2022 by MAC Cover
Ms. Cecilia at the laurel shopping center location is the best. She is professional, efficient and thorough and ensure you get every credit or deduction you're entitled to. She answers any tax related questions, gives helpful advice and return phone calls promptly. I will be returning year after year for her to prepare my taxes!!!phones calls and e
