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June 2024 by Sofia Val
I love very assortment
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June 2024 by Ryan Thompson
very rude staff and manager
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June 2024 by adriani jacqueline
Well, lots of beautiful things, but the price is high.
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May 2024 by Karen C
I have visited the Laurel, MD store twice and won't go back again due to the most rude, disrespectful, and condescending store manager that I have encountered in almost 60 years of living. The store manager's name is Veda and had I actually been able to reach the corporate office (none of the phone numbers I found on the internet so far are working) I would have registered a formal complaint. On my first visit, the store staff were helpful and seemed nice enough. The down turn came when I had to ask the manager a question. The interaction left me shaken and disturbed for the rest of the day. On this trip to the store, my goal was to do a spring refresh of a guest room because family was coming into town. That day I purchased an arm chair, brass and glass table lamp, brass and glass floor lamp, orchid flower arrangement and a few other items that totaled around $425. The manager (Veda) spoke to me as if I was trying to "get over" on the store when I asked if a damaged metal and glass $12 tray could be discounted. She was so rude that I handed her the tray and walked out of the store. Had I not already paid for the $425 worth of items and been pressed for time I would have returned everything. I just didn't have the heart to ask the young man who had just taken time to move the chair so that I could put it in my SUV to put it back. I am a woman of color and so is the manager but by the way she spoke to me it felt like racial profiling and classism. When I am out and about shopping I dress pretty casually because as a senior executive I'm buttoned up all the time and I like to be comfortable when I'm shopping. Fast forward, I get home and realize that the glass and brass floor lamp is damaged. There was a slight bend in the base that I could live with but the finial that holds the lamp shade to the base would not stay on--definitely something I didn't notice in the store. A few days later, I proceed to take the lamp back to the store for a refund. I enter the store, and approach the cashier telling her that I wanted a refund. She asks for my receipt and I hand it to her. I explained to her that the lamp was broken and she then tells me that we have to wait for the manager who was at that point outside in the parking lot helping another customer.There was a man standing behind me trying to return a rug so I said that I would step aside and let her help him. The manager comes into the store about five minutes later. She looks at me, looks at the lap and says in a very loud and condescending tone "well what's wrong with it". I explained that the finial was broken and she asked "what happened to it" as if I had broken it. Then, she proceeds to try and try again for at least five whole minutes to make the finial fit while I'm standing there as if I wasn't telling the truth. Now we try to process the refund...but the cashier has misplaced the receipt. The manager then berates me for not having a receipt. I said, I don't know what happened to it but I already handed the receipt to the cashier and she put it on top of the keyboard. I said, maybe she gave it to the gentleman that returned the rug by mistake. The manger then raises her voice and says "you shouldn't be making assumptions about what happened to the receipt". I'm bewildered at that point. She finally processed the refund but with so much attitude that I couldn't wait to get out of that store. It took everything in me not to match her energy. Someone like this should never be in a position to manage staff or interact with the public. When I say that I will NEVER shop in that store again, I mean it with everything in me. It's a shame that I have to leave my area and drive 30 minutes away to an area that has a majority white population to buy what I need and get decent service. Why is that?
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March 2024 by Maria M. Hammond (Mikki)
Very very beautiful store. Beautiful bed set and linen, soft comfortable pillows, modern to traditional home decor and everything in between. I purchased bath salt, bed pillows and two towels. Stylish furniture pieces, throw pillows and tons more. Will be definitely be going back!
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February 2024 by vanesa ochoa
Best place for home
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January 2024 by Tori Reeder
Because they did a poor job at wrapping my item, it broke before I made it home. This woman claims she watched it leave the store and there was nothing she could do. I’ll definitely be telling everyone I know not to patronize this location.
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December 2023 by Glenda j Monroy
Yes I really liked it, excellent beautiful store
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December 2023 by Fei Wu
It might not have everything you need all the time, but you could get interesting stuff from your surprise visits.
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November 2023 by Jonelle Samuel
Cute finds here
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November 2023 by Kristiebuddy123 Novak
Clean store
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November 2023 by Calandra Davis
Very clean and organized store.
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November 2023 by Chris Boosalis
I like home goods always good. + good customer service
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November 2023 by Priscilla Joyner
Love love lobe
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November 2023 by C M
always a good stop.. I have found a lot of discounts from Christmas season.
