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September 2024 by Eric Henning
Quality work, fair prices, honest people.
Finding a decent mechanic can be very challenging. A friend recommended Gary’s Automotive, and now I wouldn’t go anywhere else.
They are total pros. They’ve been taking care of my cars for well over a decade, and have given me the best service and peace of mind.
As a family-owned business, they are connected to the community and treat every customer as if they were the only one. Their attention to detail is outstanding. They explain everything in plain English, and give you options. When they give you an estimate, they stay with or under it. Their work is ready on time, and is done right the first time.
These may seem like the basics, but if you’ve ever been ripped off by a bad repair shop, you know that it’s rare to find a shop like this.
Gary’s also uses technology to make it easier for their customers. They confirm appointments by text. After most service visits, I’ll get a text with a link to a personalized web page that shows the work that was done (under a green light), irgent issues (red), and issues that we should keep an eye on (yellow). This makes it easy to plan maintenance and prevent small problems from becoming big, expensive ones.
Finally, Gary’s goes the extra mile. For example, when I got a tire pressure warning light, they checked my tires and made sure that it was just the colder temperatures that had caused the drop in pressure. They took care of it and sent me on my way, with no charge.
I never hesitate to give Gary’s Automotive my highest recommendation. I wouldn’t go anywhere else. If you’re anywhere near Laurel, you shouldn’t either.
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August 2024 by Ron Earl
If you want to make sure your automobile is fixed correctly this is the place to take it !
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August 2024 by fyz class
Did a Prepurchase inspection . They did a fantastic and thorough job, helping me avoid a costly mistake. I recommend highly
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August 2024 by Charlene Scott
I love Gary's Automotive, I've been going there for over a year now. I love their professionalism, honesty, and they don't try take your money like other places. They give you the real honest truth about your vehicle. I've stopped going to the Toyota dealership and let Gary's take care of my car needs. The dealership quoted me almost 2K to repair my air conditioner and Gary's saved me a significant amount of money.
Tony and Gary (Jr.) are always courteous and professional. They also have excellent time management.
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June 2024 by Luis H
I use their services regularly. Always a great experience and would recommend to friends and family in the Laurel area.
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April 2024 by Sam Wright
My go-to for State Inspections, in and out. Honest, positive, hard working dudes. Would recommend.
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March 2024 by Joe Moser
Fast and friendly service at a fair price
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December 2023 by Timothy Pemberton
The honesty and courtesy offered by this establishment is priceless. They really take ownership in their customers' experience with them. I went to them for a pre-purchase inspection on the last vehicle I bought. The mechanic pointed out a slight leak in the Rack and pinion system. When the dealer tried to dispute the claim, Gary's care enough to direct me to the state authority that regulates such activities. Long story short, the dealer had to replace the rack system saving me from a $2,500 headache.
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November 2023 by Chris B.
Decent quality service with friendly customer service. A bit confused about their process with servicing though. They called to tell me they finished with my car, then when I denied their additional services that I didn't come for, they still needed an hour or so with my car to finish up. It does feel a bit sketchy.
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September 2023 by Sean Beaver
Excellent place. Honest, professional, and reasonable prices.
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September 2023 by B. Patterson
Each time I called, the front desk person was very friendly and professional. After the service was done, I had a very basic question that I felt silly to ask about, but they were sympathetic and enthusiastic in explaining it to me. I will always be grateful for that.
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April 2023 by Henry Kilburn
Where do I begin...this shop is top notch and I understand why they're highly rated.I went to Gary's for a second opinion after the first shop I went to didn't even inspect my car (literally drove it for 2 minutes and never put it on the lift) and quoted me over $1300 to fix what they guessed was the problem, which ended up not being close to what the issue was.When I called to set the appointment with Gary's, they took all of my information and my description of what was happening. Once I arrived for my appointment, Tony greeted me like I was a high value customer even though I'd never been there before. He already had my name and information pulled up and all he had to do was enter additional details in the record. I've never experienced that type of efficiency in an auto service shop. I gave him my key, verified my contact information, and was out the door.A few hours later, I'm talking to Tony and he goes into meticulous detail of what they did to diagnose the issue. Long story short, it was possibly a known manufacturer issue and he recommended that I see the dealership to confirm instead of charging me to fix something that may not resolve the problem. Tony even gave me a printout of the manufacturer notice to take to the dealership. I was taken aback and right there, Gary's Automotive gained a customer for life.It's very rare that you find an automotive shop with high character. That's customer service. That's integrity. That's who I want to do business with. If you need service for your vehicle, please go here because as Tony told me (and I experienced), they may not always have the lowest price, but they do great work and they'll be completely honest with you.
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December 2022 by Charles
I had been doing some research of reputable auto centers in my area for several months and came across Gary's Automotive. After reading some reviews, I decided to give them a try. Scheduling was easy and convenient as I was able to make an appointment online. After making my appointment, a service rep called me to go over the details of the items I needed repaired. The service rep was very professional and knowledgeable and listened while I talked. He didn't jump to any conclusions. I dropped my car off as scheduled and a couple of hours later I was called by the shop to go over the needed repairs. As it turned out, I didn't need as much work as I had expected. I gave the go ahead to make the needed repairs and my car was ready the same afternoon. I thought that prices were reasonable for the work that was performed. I will definitely use this shop in the future.Services: Steering & suspension repair
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October 2022 by T Barnes
Tony and Doug are very friendly. They know there clients. They take pride in there work and knowing there customers. I highly recommend Gary’s Automotive.Services: Wiper blade installation
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October 2022 by CHARLES B.
I have been looking for an honest and reliable vehicle care center for a while. I visited this location 2 times, and finally made an appointment. I wanted to speak to the people and get a proper feel for how they operate.I scheduled my service with TONY (who is professional and fantastic). He explained everything and sent text message information and appt. reminders. He also allowed me to look at the shop and speak to the ASE mechanics.The service provided by Gary (JR) was outstanding. His care and attention to detail was excellent, and he was very careful as to not place tools where they can scratch anything, and treated my vehicle like his own.I want to thank them for outanding service and customer communications! I will spread the word!Services: Oil change
