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November 2023 by Courtney Maxwell
The customer service I received at this location is unmatched! It Can’t be compared to any other dealership in MD and I mean that 100%! From the time you walk through the door it’s a different feel. It doesn’t feel like you’re at a dealership but more so a place of tranquility because it was so peaceful and quiet. The atmosphere was welcoming. The employees were kind , personable, understanding, patient, honest and professional. Compared to other experiences I’ve had at other dealerships where i felt like I was attacked by piranhas based on how salespeople bombarded me for a sale. I didn’t feel measured here at all. Jim and Ron made my first experience here a memorable one and that will always stick with me. Thank you guys so much !!
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November 2023 by Sabrina
Fraud! I was told the price to take out the third-row seat would be $175 and if there were parts that were needed, they would like me know the cost for parts or adjustments. This morning, Brent Ivie called me to explain that it would cost $350 to take the seat out and to examine it. I explained that it was not what we discussed early 3 weeks ago when I had the van there and we looked at the issue with the seat not folding. Did the price to take the seat out double in 3 weeks? Also, when I was on the phone with Mr. Ivie he hung up on me and refused to give me his last name. That lets me know that he knew he was being dishonest. DO NOT GO TO THIS LOCATION!
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October 2023 by Sabrina D.
Fraud! I was told the price to take out the third-row seat would be $175 and if there were parts that were needed, they would like me know the cost for parts or adjustments. This morning, Brent Ivie called me to explain that it would cost $350 to take the seat out and to examine it. I explained that it was not what we discussed early 3 weeks ago when I had the van there and we looked at the issue with the seat not folding. Did the price to take the seat out double in 3 weeks? Also, when I was on the phone with Mr. Ivie he hung up on me and refused to give me his last name. That lets me know that he knew he was being dishonest. DO NOT GO TO THIS LOCATION!
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October 2023 by William Sisk
Very happy with the service and the ease of buying my new Ram. They offered a fair price for my trade in and helped with all the paperwork. If you don't go see Kelvin to buy your next vehicle you are behind the power curve.
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October 2023 by Courtney Burrus
Not to be trusted. Not backed by any insurance agent for repairs and for good reason. Kept my car over 85 days, lying about repairs. Be careful leaving your car. They’ve had two break-ins with customers cars stolen off the lot and within the repair bay. Then they try to make the consumer pay for their mistakes. Better dealers are in Glen burnie. Don’t make the mistake of giving this place a dime.
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September 2023 by Johanna Hardy
Family member took her car here for recalls. She had gone two weeks ago and was told the parts needed to be ordered and to make an appointment. She did and dropped the car off first thing in the morning. She asked if they could also look at her breaks. It was not until late afternoon that they called and said she needed break pads. She agreed to the work. No word and later that evening she calls to find out why she had not heard anything. She asked to talk to a manager to understand why timing was not communicated so she would know how long she would be without a car. Witnessing the conversation on her end, she was extremely calm and simply asked why she was not told it would not be done the same day or any other updates. The manager in a condescending way asked, "Did someone tell you it would be done today?" As if customers shouldn't have expectations or shouldnt expect communication. He got belligerent on the phone. I couldn't believe what I heard.I personally go to another dealership in the same area and I have never taken my car to the other dealership without them providing an estimate on how long repairs will take or alerting customers if it would take more than a day. Frankly, I've had many repairs over the years and I don't think I've ever had to leave my car for more than a day for things like recalls or break pads. I've noticed in the past when she's taken her car here, it's taken an oddly long time for the things she's gotten done. I'm writing this review as a first hand observer of what I have seen this family member go through of the poor service at this place and the rudeness when questioned about proper communication.I keep telling her she needs to take her car somewhere else.
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August 2023 by Kyle
Kelvin and Ron took great care of me when shopping for a new Power Wagon. Its fantasic and I would highly recommend this dealership. They were able to get me in and out quickly, with Kelvin even meeting with me on his day off. I've bought quite a few vehicles in the last few years, and this was definitely the smoothest purchase I have ever had. I was even an out of state customer.
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July 2023 by Matt Johnson
My wife just went to Fred Frederick to buy herself a new Jeep since for some strange (or obvious) reason she prefers not to patronize major corporations. We love her new Jeep Compass and she had the nicest experience making the deal with Jim and the rest of the Fred Frederick family operation. Our Irish setters will love it too!
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July 2023 by Yesenia Sierra
I love the customer service, they are really good ??
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March 2023 by R Norman
Jim and Mark were exceptional in making our new car purchase an easy and comfortable experience. Everything went flawless, with no pressure or hype.
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March 2023 by THOMAS TIERNEY
This is a great place to purchase a vehicle. Kelvin was my salesman top notch! Craig Frederick is the MAN. That why I have bought 3 new vehicles and 2 used over the years. That's why I travel 80 miles to shop hear!
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January 2023 by Bert Wendeln
Great experience! Kelvin came in on his day off because he wanted to personally be the one to officially deliver our new Ram 3500 Limited. Being from out of state they made the process simple, quick and convenient. The whole team went out of their way to make this a great experience. Anybody shopping for a Limited, 3500 dually, with all the bells and whistles included know how difficult they are to find. Kelvin responded to my after hours inquiry promptly and professionally and kept me informed every step of the way.
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October 2022 by Gene Machado
I have been a customer for 30 years. Last year I had to buy a minivan after a few years hiatus with SUVs. In the remote past I had bought 3 minivans from Fred Frederick. Children grew up and I changed to SUVs. Then grandchildren happened.I bought a Pacifica PHEV. The buying experience was fabulous. I was in and out in less than 2 hours.Last week my Pacifica suddenly lost power. I called for appointment and even though they were overbooked, I was accommodated the same day.Not only did they attend to the issue but handled a couple recalls that had just been announced.Highly recommend for sales and service
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September 2022 by Emily Kohnke
Great Sales People! Jim was the salesman that took care of us last week and we were so happy with the process! Jim is a great person to work with!! Jim made the process comfortable and very simple. I definitely recommend this dealership.
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September 2022 by Jason Novak
They always make the best effort to get you in for maintenance soonest and the staff is very friendly and professional. I recently waited to the last minute to have my oil changed and they made every effort to squeeze me into the schedule. Then they knocked out the service in just a few hours!
