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January 2024 by Carl Whitmore
this place is great and Johnathan Moran that helped me get my truck is amazing broke everything down to me & explained everything step by step puts the customer first unlike a lot of places if you need a vehicle go to his location so worth it.i wanted a different truck but his expertise got me in this great Dodge Ram it's exactly what I needed.
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December 2023 by Bianca Weber
I purchased a car there 2 months ago and have had issues with it since I bought it. The first time they fixed the battery the second time it broke down they stated they couldn’t fix it because it was beyond 30 days They clearly misdiagnosed the original issue and will not take responsibility for selling me a lemon! I’m furious and feel taken advantage of.
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December 2023 by Cassandra Desarden
I was there about two weeks ago and Brynna was so helpful treated me as if she already knew me and made sure I didn’t walk out with out a vehicle . I appreciate everything she did for me on top of being so caring about my personal budget and other bills she still made it work . If you go there ask for brynna or DJ they both helped me out with everything I needed and forever grateful . I will be coming back !!!
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August 2023 by Andre Bivins
My salesman, Sergio was the best! Tony the general manager got me approved with a great loan He got me in and out, put me in the vehicle I wanted and did not push any other unwanted items or vehicles on me. Great experience first time buyer from this dealer. I will return for my next purchase. Thank you so much.
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August 2023 by Olivier Jean
I went to Easterns in Laurel and Francisco helped me and brought me to the mustang I was interested in. Took me on a test drive, and I came back a week later and he worked his magic and got me into the car. I am now IN LOVE with the car. Best car I ever owned and if I know of anyone who’s looking for a car I’m going to recommend them to Francisco without hesitation!
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August 2023 by Angel Ruffin
I was tricked into coming to this store. I was told that o was approved for one amount and when I get here I sit for almost three hours for them to give me a really lower loan amount and then try to put me in something that I don't even like. I had to leave before my mental start to act up. I will not be going back there again. THE GOOD OLE BAIT AND SWITCH
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July 2023 by Keidy Granados
Sergio, was my sales associate and he was great. He was attentive, diligent, and NOT pushy or cocky(as sales associates usually have that reputation). He was patient and the transaction was very quick and smooth. I can not issue a 5 star review because I’ve only had the vehicle for about two weeks and I am waiting to see how the process with the tags turns out.
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July 2023 by Delorse Thomas
The vibe was great everyone Greeted you with a smile. Harry Yang was awesome in helping us pick out a car. Paperwork went smooth, The time we spent in there was a warm feeling. Harry answered all our questions on point I would recommend Eastern motors to my friends.
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July 2023 by Deguis Salvador
I went to Sergio looking for a car after my total loss! I walked in there with no particular car in mind but ended up with a totally different car which I fell in love with! Sergio and the team were very helpful. He’s definitely someone who knows what he’s doing I’d recommend him 100%
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July 2023 by JaQii Nation
We came into Easterns late on a Friday night and left with a new car and a happy camper. Thanks to Mr. Whitlock, who provided excellent customer service coupled with his knowledge and ability to read his customers and provide options that were perfect financially and aesthetically. Unfortunately, the car was totaled four months later due to the reckless driving of another person but when we needed to reach out to Easterns for some documentation, they were more than willing and ready to help. Based on those two experiences, I’m sure will go back to Easterns when we’re ready to purchase another car and will definitely recommend it to others.
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July 2023 by Wuyah Gbondo
My salesman Floyd at the Laurel location was very kind, patient and funny. He knew exactly what I liked just by giving him a few words. He was honest in what was possible and what was not. His supervisor was equally as supportive. I truly appreciate and am thankful for the customer service received.
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July 2023 by Chudney Simon
Mr Floyd is the best hands down. I would like to thank everyone at Eastern who made this possible for me and my wife, you guys are the best. We will definitely be purchasing another vehicle from you guys in the near future. ???
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July 2023 by Leopold Nguelohe
Francisco did the very great job for me yesterday. He acted professionally at everytime., gave me good advice about the type of Vehicle to purchase based on my need. . I will give a 5 stars and recommend him to anyone who need to purchase any type of vehicle at Easterns Laurel
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May 2023 by Deidre Cole
This is an update to my initial review. What started out great ended up horrible. The purchase process was great. However a within a week of having the vehicle I realized the brakes, rotors on the front of the car on both sides needed to be replaced. In addition there was smoke coming from the muffler. I called they told me to bring the vehicle in. I took the vehicle in and was told by Tony the manager that he would call me when the parts were in. Never received a call. I’ve sent emails received no response made calls and got no call backs. On Friday May 12 I spoke with Harry after calling in for my tags who asked me if I was still having issues. I said do you see any notes where you all repaired it. He said bring it back in so we can look at it again. I said nothing has changed. The first time I took my car in was in March about 8 days after purchase, it’s now May 16 and my vehicle is still sitting un repaired. Harry was supposed to call me back and never did. In addition my tags are now expired because their saying I didn’t pay the $1000 I owed on the promissory note. I haven’t because when I purchased the vehicle I gave them$1700 and did a Pnote for the remaining $1k. So they have my tags but are refusing to give them to me, and want me to drive the vehicle back to the dealer with expired tags so they can “take another look at it”. I have already contacted the States Attorney Office. I’ve attached pics of both front tires that shows how warped the rotors are. Eastern Motors has officially lost my business. These pics were taken on 3/28 once it dawned on me that they weren’t trying to really repair my vehicle
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May 2023 by Yesica E
Just purchased my new vehicle on Monday. Sergio was great and very patient. They worked with us very well. I called the next day because my ac was not working & they immediately fixed the issue. Sales and service experience has been great thus far! Thank you all!