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October 2023 by K D
tl;dr: Unclear pricing & horrible customer service from Salon Manager, Elsa.Wow..I went to post my review and noticed other folks have had the same issue. Not surprising! Totally agree with Dana, T.J. and Sepe in the previous reviews.I've had generally OK experiences at this salon in the past, but I recently encountered a significant issue with their customer service, which stems from their unclear pricing policies. Prior to visiting the salon, I called to inquire about a blow-dry service and spoke with Elsa, who is the salon manager. During our conversation, I mentioned that my hair was already washed, and Elsa confirmed that they could provide the blow-dry service. Elsa was not present when I arrived.After the service was completed, the stylist, Romana, who had limited proficiency in English, initially informed me that the cost of the service was $85. This came as a surprise to me, as I had specifically received only a blow-dry. On previous visits to the salon, I had received the full service (wash/set/blow-dry) and I had been charged varying amounts, such as $85 and $65. The inconsistency in pricing left me confused, as I had anticipated a lower cost for a partial service.In an attempt to clarify the situation, I asked to call Elsa. Elsa explained that, regardless of whether I had washed my hair before coming in, the salon's policy was to charge the price of the full service (wash/set/blow-dry). I had not been made aware of this policy during my initial inquiry, and it was not mentioned on their website or through any signage in the salon. To further complicate matters, the salon's website listed "Blow Dry" as an a-la-carte service, leading me to believe that they offered this service separately.Additionally, when I questioned the inconsistency in pricing during my previous visits, Elsa attributed it to potential errors made by the stylists due to their unfamiliarity with the POS system. However, I expressed that this was not my responsibility. Reluctantly, I agreed to pay $65 at that moment to avoid leaving without payment, but I also expressed my intention to dispute the charge due to the salon's lack of pricing consistency and their failure to communicate the full-price policy for a partial service.What made matters worse was Elsa's behavior during our interaction. She was extremely rude, frequently interrupting me and speaking over me while I was attempting to express my confusion. Not a hint of understanding or humility. She even told me that if I didn't like their "policies," I didn't have to come back. This behavior was particularly disheartening because, overall, I had a positive opinion of the salon before this encounter.In retrospect, I've observed other customers at the front desk expressing similar concerns during previous visits. It seems that this recurring issue is a result of the salon's unclear pricing policies and operational inefficiency.Separately, they often don't use proper detangling techniques, as they tend to begin detangling from the roots and work their way down. During each visit, I find myself needing to gently remind them to start detangling from the ends instead.In addition to this, I've experienced an incident where a small section at the front of my hair seems to have been burnt off. I suspect that this may be attributed to the intense heat emitted by the dryer, which heats the metal clips used when setting my hair in rollers (which is partially why I only opted to get my hair blow dried during my most recent visit, to avoid this happening again).If you're going to charge premium prices for your services, it would be reasonable to expect that your prioritize the health and well-being of your clients' hair, and treat them with respect!
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August 2023 by Dana Taylor
The service was great. However when I went tonpay i was charged $150.00 for a color retouch and trim..this is my 3rd time at this establishment. I did not pay this much when i had all of my hair colored. The second time I was charged $135 for a retouch when I was informed the cost would be $90 because of the length of my hair. I do not have shoulder length hair. I will contact consumer affairs the prices should be posted vs. Charging what you feel. ?#disputeReason price should be posted for ALL services
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July 2023 by Mikea M
I’ve been twice and, enjoyed my experience on both occasions. Fast service I called and someone returned my call told me if I made it by 6:45pm I can be seen. I was out of the salon by 7:30!! This last experience on 6/29/23 was amazing my hair was so flowy. Elsa did amazing not too much heat (which I was afraid of) my hair was still silky & straight! I will be coming back x Romona was so nice. Thank you ladiesServices: Blowouts
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May 2023 by Kimani Williams
Everyone was very welcoming. Fast service, great customer service experience for my first time being there. My daughter loves her hair, she got a deep conditioning treatment, wash, style with a trim and they give out coupons when you spend a certain amount. Melody did her hair. They will definitely be seeing us again. Thank you, Melody!
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May 2023 by Kimani W.
Everyone was very welcoming. Fast service, great customer service experience for my first time being there. My daughter loves her hair, she got a deep conditioning treatment, wash, style with a trim and they give out coupons when you spend a certain amount. Melody did her hair. They will definitely be seeing us again. Thank you, Melody!
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April 2023 by Nathaniel/Javita Douglas
I wanted to make an appointment but couldn't get through when I called. There was a message that said they took walk ins though. The salon is a decent size, they have several seats in the waiting area, and they took my daughter a few minutes after we walked in. One person washed her hair and another styled it. My daughter's hair is very curly and thick and it took some time but the stylist got her hair very straight and spiral curled it. It came out nicely.
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March 2023 by Sirri Synthia
This is the worst place I have ever been in . They have zero customer service. I called and booked for a roller set only to get here and washing my hair first was a hazzle. Then they got the nerve to tell me my hair is too nappy for them to manage. I ended up leaving the shop with wet hair and water dripping on my back . Terrible . If there was a zero start I wil rate that . I highly do not recommend this placeService: Hairstyling
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January 2023 by Carliesa Meakes
I love their services. They always do a great job on my hair. Friendly staff, salon is kept clean. I highly recommend!
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December 2022 by Devon Hudson
Staff so nice very pleasant very clean and just professional. Will be returning daughter hair turned out amazing.
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August 2022 by T.J. P
$65 for a blowout is way overpriced, but I paid it. I came back again and got my hair washed and blow dried only. They charged me $65! Every salon in this area charges $50 for a blowout, which includes a flat iron. I pointed out to Elsa that she had just charged me $65 to wash and blow dry my hair. She apologized and offered me a discount if I returned. When I returned, she wasn’t here and no one would honor the discount Elsa offered after agreeing I was overcharged. Lying and stealing are bad business practices. Never returning.Service: Hairstyling
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July 2022 by Sepe ADADEVOH
Have been to this salon 3 times for the same service and twice the price changed for the same exact service. The first time I went they charged me $120 for a relaxer and color ( I brought my own color). The second time they used their own color even though I brought mine and charged me $170. When I complained the lady Elisa TOOK MY COLOR and charged me $160 for the SAME EXACT SERVICE as the last time. The lady now checked the system and saw that they charged me less the last time but still didn’t honor the price. A $40 jump in less than 2months. There is something suspicious about this place and service they provide. Please pay attention to the bad reviews. These are true experiences. I will not be returning to this salon.
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June 2022 by bre latorre
Very unprofessional they tell you the cost of service will be one price then when your finished with everything they are taxing you double the price they told you and threaten you to pay full price or they will call the police. Definitely will letting my family and friends not to come here in the future. Please be cautious with these people they scam you.Service: Hair coloring
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May 2022 by Jarimaris Garcia
First time customer in a extreme need for healthy haircut. I was able to walk in and be seen on the spot without appointment. I had my hair washed by Elisa, who did a great job massaging my scalp and getting all my knots (my hair was in poor condition). Ramona then did my hair cut and really was attentive to my request. She was able to get my curls coming back alive with beautiful layers. Thank you again for great service!!
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May 2022 by Barbara Sockwell
I came in for a roller set. The woman rolls my hair without mousse or seeing lotion. I then asked and was told you have to request setting lotion. Are you kidding me setting lotion is a part of a hair set. My hair came out horrible please. Of course this is not going to last. When I called to complain I was offered a trim or conditioner. As I read in the previous complaint clearly she doesn't honor the discount.Service: Hairstyling
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May 2022 by Mercedes L.
Been going here for years and have a usual person I go to. My last visit here I requested a lady that I guess didn't remember me. The woman that washed my hair was very rough and cut my scalp. I had to stop her during the detangling process to stop snatching my hair. To make a long story short my hair was burnt out of my head. Curls never came back. I won't return. I don't know when customer service went downhill like this but I don't appreciate paying 100 plus dollars to receive burnt hair.
